Fresh DirectReviews 70

I use to order from FD all the time over the last 7 years; it was convenient, reliable and the food quality generally good—the convenience was worth the higher prices. Then Covid hit. No access to delivery slots during Covid even w/Deliver Pass & food quality slipped a lot. They seemed unable to adjust to the increased demands under Covid. I dropped them & they gave me rebate on remainder of my Deliver Pass charge. I found great options to replace FD, but decided to give them another try this Nov. Unfortunately, delivery service reliability is worse. I live in a doorman bldg & clearly declined option to "leave items at your door" because I'm always home. The delivery was running behind time, but even worse it was not delivered to my apt door but abandoned near the elevators. No one contacted me to let me know where my order was; finally it was discovered by a maintenance worker. All frozen food was melted & had to be thrown out. I will NEVER use FD again & advise you to consider other options—It's just not worth the disappointment, aggravation or cost even though their customer service did give me a credit for the damaged frozen items; a peace offering but too little too late because it means that the credit forces me to use the service one more time; frankly I don't expect an easy encounter.

Their service, products, and general reliability used to be top notch. I was a loyal weekly customer since 2013 but have recently made the switch to Amazon Fresh/ Wholefoods and oh what a difference! I made this switch after multiple late deliveries, deliveries that never showed up, terrible responses from customer service, broken and damaged products upon delivery, and on and on... I was a huge fan of FD and would have loved to stay with them but I simply don't have the time, nor the energy to deal with what may be a company that expanded but lost sight of its core principles for serving it's customers.

Corporate/ HR doesn't conduct proper investigations towards mistreated great working employees based on the friendships that they have with some of their employees. And avoids racism in the departments. Dont work there. They are unfair. They wont even ask u what happened. They will just say we will call u back and they never will. Lucky for me im bartending now thanks to them. You guys choose favoritism over hard workers. You suck! Liars. And don't even follow work procedures. They'll walk around telling everyone to clean before the big people walk in. Everyone is not wearing a mask over their face either during work! Check the cameras.

I ordered $500 worth of frozen beyond burgers from them. They shipped them UPS ground (3-4 business days claimed expected time for shipping) under four separate tracking numbers with dry ice. Some 3/5 of the boxes got lost so far. Two boxes my doorbell cam shows ups trying to deliver today but their computer system wouldn't let them leave the package. UPS is a mess and freshdirect left no margin for error. I filled out a form days ago with freshdirect when tracking showed the packages delayed. Still haven't heard back. Couldn't find a phone number for help. Expecting $500 worth of frozen food to needlessly spoil. Will never try this again.

Used Fresh Direct 1 Time, so far the produce, meat, and fish were fresh.

The only thing I don't like is the fact that there are no dollar amounts on the labels, of the meats, fish, etc., only the weight of the item.

Anyone can change the weight of a item, unless you have a scale at home, how can you check if the weight matches the price, you can't., you have to trust them?

Anyway lets see what happens the second time around!

The pictures on there trucks show people trained from Culinary schools pretty Chef coats! Web sites that give you a story about skills experience & background. In a pretty kitchen. Looks good for customers! But these PEOPLE NEVER HANDLED YOUR FOOD or packed 1 meal EVER. They work in a nice small kitchen make it. It gets sent to EXECUTIVE CHEF MICHAEL STARK. He sends it to his Top illegal alien Chef who gets it into production WITH 200 ILLEGAL ALIENS! NO PROFESSIONAL TRAINING.
OTHER THAN A TRANSLATER TELLING THEM WHAT TO DO WITH A SLIDE PRESENTATION IN FRONT OF A CHALK BOARD! I WORKED HERE 3 YEARS!
OOOPS JOSE YOU JUST DROPPED 150 LBS OF CHICKEN or PASTA ON THE FLOOR.? Remember your training QUICKLY PICK IT UP package it. Theres ABSOLUTLY NOTHING WRONG WITH IT, ITS STILL GOOD TO SELL! AFTER YOU PICK IT UP JUST CHANGE YOUR GLOVES JOSE THATS ALL! OUR TRAINING HAS PAID OFF AGAIN, GOOD JOB JOSE. THIS IS THE EXECUTIVE CHEF MICHAEL STARK CULINARY SCHOOL AT FRESH DIRECT! LAST TIME JOSE IT TOOK YOU 3 MINUTES TO PICK IT UP OFF THE DIRTY FLOOR (THIS HAPPENS EVERYDAY) THIS TIME YOU DID IT IN 1 and 1/2. Minutes. Jose your going places at FRESH DIRECT YOUR GONNA BE A SUPERVIOR VERY SOON! HERE IS A PAPER XEROX CERTIFICATE FOR A GREAT JOB DONE, and yes a picture in the hallway of me ( Executive Chef Michael Stark) & Jose in the hallway & cafeteria for investors & visitors to see! NO JOSE I WILL NOT KNOW OR EVER GIVE YOU A 10 CENT RAISE WE GAVE YOU ONE 2 YEARS AGO BESIDES YOU UNGRATEFUL BASTARD I GAVE YOU A PICTURE OF USE TOGETHER IN THE HALLWAY & CAFETERIA. NEXT TIME YOU ASK ME IM THROWING YOU OUT! THERE ARE 200 ILLEGAL ALIENS UNTRAINED HANDELING ALL YOUR DIRTY FLOOR SEASONED FOOD! I SAW 3 YEARS OF THIS! THE REASON FRESH DIRECT MAKES MONEY IS BECAUSE PEOPLE GO TO COLLEGE FOR YEARS! BECOME PROFESSIONALS IN THERE FIELD! THAN ARE TO DAMN LAZY TO DROP A PIECE OF MEAT IN THE OVEN OR SKILLET! THINKING THIS IS A LUXURY. OR CUTTING SOME VEGETABLES! THIS IS NOT A LUXERY IF YOU SEE THIS IN PERSON. WHEN I WAS THERE THE 200 PEOPLE WHO WORKED IN THE KITCHEN NEVER, NEVER, NEVER, NEVER, NEVER
Bought food at FRESH DIRECT AT any discount. Only the executives upstairs WHO NEVER SAW WHAT WENT ON OR THE ON LINE CUSTOMERS! THAT SAY ALOT! IM NOT A DISGRUNTLED EX EMPLOYEE! I went to a culinary school,
Trainined professionally and tried my best there.AND LOVE WORKING IN THE FOOD INDUSTRY BUT THIS WAS JUST GROSS TO SEE HOW THEY MAKE MILLIONS AND PAY $#*! SALARYS TO EMPLOYEES! Promise you raises that EXECUTIVE CHEF MICHAEL STARK WOULDNT EVER PAY OUT AFTER THE JOB IS DONE!

I've been a Fresh Direct customer from its beginnings. While the company has experienced some hiccups along the way (as most any company does), I have to give them very high marks across the boardfor range of products, ease in shopping, delivery efficiency, and customer service when I have a problem. The website is easy to navigate and I can shop weekly in 10 minutes or so. What a timesaver! They have always been quick to credit me when I get a product that is damaged or subpar (which is rare). And they have good sales and deals and even freebies. Fresh Direct has long been and will continue to be my go-to market as long as they are around. Thanks!

My wife placed order to be delivered Friday 12/6 between 3 and 6 PM. When food arrived for our party that was that night there was a busted bottle of wine so driver was told he couldn't deliver food to us. we had people coming over that night and all fresh direct coud say was sorry and give a store credit which we didn't want as we wanted credit back to credit card. We wanted food redelivered but they wouldn't do it so they took it upon themselves after being told we wanted everything credited back to our credit card to deliver again next day and take the store credit and keep the charges on our acct. We didn't accept order as i dint need it anymore as party was day before. I felt very cheated and taken advantage of. I felt fresh direct only cared about making the sale and not the customer. Also to try and make us take store credit after i told them no was like being forced to buy from them again and i don't ever plan on using fresh direct again. I find them unreliable very selfish and dont really care about the customer. Its taken numerous calls to finally have someone say they will finally give me credit to my card but will take a few days. Lets see what happens.
I had to run out before party to get whatever i could my friends were disappointed with things till i got back with what i could but i shoud never have been forced to do this. As far as i am concerned i will NEVER EVER use FRESH DIRECT again not with there kind of service. I should also state this had nothing to do with driver this problem was all management.

Alan L

***I got a little black MOUSE delivered with my groceries! *************************************************************** In June, I got a coupon from FD and placed an order. My grocery arrived in 2 cardboard boxes and one reusable FD bag. My husband brought them into the kitchen and my friend and I started unpacking. In front of all 3 of us, a small black mouse jumped out of the cardboard box containing the farm direct produce! It ran faster than any of us could react and hid behind the dishwasher. We laid down glue traps and made a make shift barrier so it does not come out of the kitchen to the rest of our living space, not knowing that it can clime. I contacted FD and for a month and a half they dragged the issue responding. I sent numerous emails, talked on the phone to no avail. Finally an executive named Mike spoke with me. He was very respectful and he said, I won't deny your claim if you don't deny my mine! I promised him. He said that they keep their facilities very cold to prevent mice infestation. He said that they NEVER SHUT OFF THEIR REFRIGERATED TRUCKS... EVER! It costs them an extra million dollars a year. He offered me $100 in grocery credit but I explained that I am not bringing this up to get free groceries but since our efforts to catch the mouse have failed we need to call in an exterminator. He said I'll get back with you later today. Our second phone call with Mike was a very different experience. He was rude, nasty and confrontational. He called me a liar and said that it never happened and I made it all up! I hired an exterminator who came, caught the mouse and I could finally breath. I sent them the exterminator bill which was only $125 but they never responded. The insult from Mike was the last conversation I had. Be careful what you get along with your groceries. I also think EPA should look into them never shutting down any of their refrigerated fleet! The extra carbon dioxide emission must be astronomical