Frenchie ShopReviews 24

I wish I could give a negative star. Awful customer service. I ordered in Feb 2025. I received my item in March. Products would not work for my dog. I asked to return. They gave me an address. I spent $50 to return. I received the item back in November 2025! I contacted to find out what is going on. After sending screenshots of my previous commutation with them, they quit responding. I am out almost $200! I am still trying to contact them to see about getting a refund. Awful service. Do not buy from them

I purchased a backpack for my Frenchie, which did not work out. This company told me I could return it but they are located in China. I paid $48 to return it to China and kept emailing and emailing and waiting for them to receive it. Months later, I returned the package back to me marked return to sender. I've been emailing the company to find out what they were going to do next, and they have not responded to me, but has responded immediately to my creditor which I filed a dispute with do not buy from this company if you have to return something.

Do not buy anything from this site bunch of liars scammers and thief's from china please be careful.

Buyer beware. If you want to return something, good luck! I ordered the rocking dog bed. I had no clue it was being shipped from China until I tracked the package. I emailed customer service twice before they replied back to me. They said it will be 6-8 more days before I will receive it. I told them I wanted to cancel my order since it was taking way too long. Magically the package appeared on my door steps the very next day. The bed didn't come with instructions, so I had to google it. The bed is basically an infant seat like I used for my kids back in the 80's, only this was very cheaply made. The website says it can hold a dog up to 35 lbs. NOT TRUE AT ALL. Maybe 5-8 lbs. I tried to return it, but shipping back to China cost more than the price of the bed. So I'm stuck with a cheap no good bed that my dog can't use. The idea is cute. But don't waste your money.

I never received my order and when I reached out to customer service, they claimed the item had been shipped and received. When I reiterated I did not receive the item they said to contact USPS. They included the shipping information which reflected the item was delivered to a different person in another state. Their response was to double down. They even called my by the recipients name. Terrible company. Terrible customer service. I have disputed the charge with my credit card company.

Garbage- sold from China
Products ship from China and they don't have transparency on their site about that. So if you need to return, you pay to return to China. Awful quality, a complete scam. Just go to Amazon.

This company has stolen a copyrighted photo to use in advertising on their website. I was searching online for a new collar id tag for my French Bulldog puppy. I was shocked to discover my dog, who died in 2019, photoshopped to wear one of their tags. I used their contact form to inform them that they did NOT have permission to use the photo. They have not responded and the photo is still there! They claim they are all about honesty and integrity- ha!

I ordered a Rhinestone Frenchie keychain one outfit for my French bulldog on 7/27/24. After waiting 2wks I sent a text asking where my items were? They wrote bk allow 5-7 business days. It's 8/21/24 still nothing yet. I reached out to PayPal to take care of it as I never received anything. My account was credited. Wish I'd seen these reviews b4 I tried to order.

Clothes are way smaller than the size charts so garments are not fit for purpose
Largest sizes are really small unlike the size chart
Shocking and really disappointing

Clothing was too tight and i ordered per measurements. Also bought 2 harnesses. When you tighten them to fit they just loosen right back up. Complete waste of money. They would not let me return them and get my money back. Don't shop here!

I would like to know where my order is. The tracking number I have, says I put in an order in July of 2023 and it was in transit in Nov 2023. What? Hasn't even been delivered. It is a 5 month order? That's just now in transit? An order I never even did.
I ordered, from your shop this Month January! 2024. I have ordered from bark box, chewy and yeti and have gotten all of those orders, and I ordered them after I ordered from the frenchieshop.
My tracking number is a fraud. The information is saying I have a 5 month order still in transit.
I bought a harness and leash set and have heard nothing. No tracking, no shipment information, no texts, no emails, nothing. Zero. Then when I try and track it, it's bull$#*! information.

I ordered the Frenchie Robot in October for a Christmas gift. I gave it on Christmas. Upon opening the original box and activated the robot, it did not work. Customer Service refused to send another or refund because of their 14 day return policy. I respect the policy, however, I have never heard of a policy like that for Christmas gifts. Just out the money and the toy.

Cheap product using carnival quality material.? Poor fitting and will last less than the life of a paper towel.

I ordered a harness with built in retractable leash on 10/4/23. Got email saying it was received then a second email saying it was sent on 10/5/23. No further correspondence. When I checked on SHOP on 10/27/23 it says delivered on 10/19/23. I never received it. Sent merchant an email requesting info but no response. Disputed with my credit card
And Chase immediately issued a credit to me. I should have read these reviews before purchasing!

I should've read the reviews never will order again from here I order my dog leash and harness never in my life ordered something that took this long! But I got what I ordered and it was really bulky sigh I will keep it and sell it to someone else

Do not expect much from this company - I paid ~$43 for a door mat that was so cheaply made and the decals were iron ons' from the 70's. Same with the T-Shirt, it was not even dollar store quality material, also an iron on decal, I will be surprised if it makes 2 washes without peeling off. The mugs and the socks never showed and after 7 days of emailing them and arguing about the mugs and socks never arriving - I reached out to PayPal for assistance.
As you guessed there is nowhere on their site to leave reviews, now I know why. They show very cute items and sucker you in, but don't waste your money the items I purchased that did actually arrive were of terrible quality.

Very disappointed in quality and customer service

Update - PayPal investigated and refuvddd our $. So glad we didn't deal with this scam company directly ….

I purchased 2 bowls ($156) as a surprise first gift for our daughter's Frenchie and it's been a jumbled mix of conflicting emails, delays, and tracking links.

First we receive an email with a link that indicated the order was delivered! After alerting her to check for the package (and it wasn't there) I contacted them to determine why.

Received another email / tracking link stating shipment is still in China! And again checked today 6/3, still in China.

No telephone customer service telephone # so it's a mess of back/ forth emails. I've asked to have the order cancelled, the package recalled and money refunded. We'll see how long it takes for that? And be prepared for the onslaught of solicitation emails (several a day!)

The site appeared to have high quality merchandise but it's been 8 days and numerous conflicting emails later and the shipment hasn't yet left China

Save yourself a lot of time and aggravation and find another site for your merchandise!

DO NNOT ORDER FROM THIS COMPANY. First, you think you buy from a company in USA, but they're located in China. For both pieces of clothing that I bought, I received the wrong seizes. I am waiting for my refund since the month of October. I keep writing to them and receiving an email saying that they will take care of my request, but no one writes me back. Never had a worse experience ordering anything!