French Crown

Do not order from French Crown. I ordered two suits and it took over two months for them to finally arrive. When I opened the package, the colors were completely different than the pictures on the website, and the sizing was way off. I reached out to customer service to return the items, but they flat-out refused to give me a refund. The customer service team acts superficially nice, but they are entirely unhelpful and intentionally make the return process as difficult as possible. Save your time and money and shop elsewhere.

I ordered a Double Breasted Jacket and received an email from French Crown stating: That they could not ship my order because, 'We regret to inform you that both of these items are currently unavailable, as they did not pass our quality check and were rejected. I therefore asked for a refund, and French Crown would not refund the money. Some time latter they decided to ship the Jacket anyway. Well the description in their email was correct because the material was of such poor quality, the tailoring was shockingly bad, and the method of packaging and dispatch was appalling. How you could ever get a jacket for a large person into such a tiny packaging box is beyond comprehension. The Jacket was so bad that you would not wear it or even give it away to a charity shop, because even they would reject it. After endless emails over the past month trying to deal with them, and pointing out that they are breaking UK Law, under the Sale and Supply of Goods Act, they continue to refuse to refund my money. Their customer service don't even read your emails and only respond with a response that fails to address the problems. I also don't want an alternative jacket because I have already seen how bad their material and workmanship is. I also don't want a credit on an account wallet, because I would never purchase another product from them. I warn you not to risk purchasing from this company because French Crown's Customer Service and their products are of such poor quality it isn't worth the risk of parting with your money. I wish I could say something nice. But I can't. Don't deal with this company as you are wasting your time and money. Because they won't refund your money and they ship products out knowing that they don't meet acceptable levels of quality and workmanship. (I can't see how to add pictures because I would have liked to have posted them)

I bought and it arrived in about 1 month. It was packed into a box smaller than a shoebox, so the suit was badly wrinkled. The description said 'wool' but the material appeared to be cotton - I wanted wool because it stays neater. On one sleeve the 4 cuff buttons were crooked. So I wasn't satisfied with the material nor the workmanship. French Crown is NOT TRUE to their return policy. After 3 emails trying to return the suit for refund, they won't approve my returning the suit for refund. French Crown has poor quality and awful customer service. Very disreputable. Please avoid them.

Utterly unprofessional customer service. Ordered a custom tux, delivered early September - jacket smaller than specified custom measurements I provided. They recalled it and Nearly Two months later sent back identical garment with ZERO changes ie exactly the same wrong measurements!

I placed an order for a blazer on 11/8. Within 24 hours, I contacted the company to either: -Add the item to a larger promotional order, or -Cancel the order entirely The situation became concerning due to inconsistent and delayed communication: -I was initially told the item had already been manufactured and could not be changed -Later, I was told the item had not yet been manufactured when I asked about returns My cancellation requests (sent on 11/11 and 11/14) were not acknowledged in a timely manner -Responses consistently took 1–2 days -I was not provided any shipping or tracking information Despite clearly requesting cancellation before fulfillment, the item was still shipped. In the final communication, instead of addressing the cancellation, the company attempted to upsell alternative offers. I also attempted to resolve the issue through my bank after trying to work with the company directly, but was ultimately left without a resolution. The product itself may be high quality, but the lack of clear communication and failure to handle a straightforward cancellation makes this a difficult company to recommend. This experience did not align with the company's stated goal of providing a 'hassle-free' shopping experience.