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Freewallet

2.5

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Freewallet Reviews Summary

Freewallet has a rating of 2.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 17th among Cryptocurrency sites.

service
118
value
95
shipping
68
returns
79
quality
112

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North Carolina
1 review
2 helpful votes
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Scam
May 9, 2022

I've used freewallet for several months. When I tried to withdraw my funds they froze my account. I've provided verification information to them and they still refuse to unlock my funds. Many others seem to have similar issues.

Date of experience: May 9, 2022
Lauren G. — Freewallet Rep
over a year old

Hello Scott, we would like to stress that our goal is to secure our users' transactions. When we offer our users to go through a verification procedure, it means we’d like to identify them as the rightful owner of the funds and secure their transactions.
At the moment, your case is in progress in our Sec Dept. Once there is news, we will notify you via email. Thanks for your patience!

UPD: Dear Scott, as we can see, your verification procedure has been successfully completed a while ago. Your account is active now, please check.

Canada
1 review
1 helpful vote
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Incredible wallet
April 29, 2022

The security measures that Freewallet has make it almost inaccessible, in my opinion. I have more than enough of all the opportunities that Freewallet gives me. This concerns the exchange in the first place, because its presence in order saves me time so that I do not spend it on searching and checking third-party services. Freewallet has its own mobile app, and it seems to me that it is even more convenient than a desktop wallet. It does the same thing, only smaller and faster

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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Got no issues here
April 22, 2022

Got no issues here. This wallet from Freewallet works fine and is stable, the transactions are really fast.

Date of experience: April 22, 2022
France
1 review
2 helpful votes
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Completely satisfied
April 14, 2022

One of the best things that Freewallet can give you is account compatibility and the ability to use my coins even from your smartphone. But even despite this, Freewallet is a well-proven wallet that is not scary to deal with. Looking at what they write about other services and how people constantly lose coins, I'm even glad that I chose this particular wallet, because this hasn't happened to me, although I've been using it for a long time.

Date of experience: April 13, 2022
Czechia
2 reviews
17 helpful votes
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This is a reliable wallet, whose reliability for me is unambiguous and undeniable, if only because I was convinced of this over many months of use. I don't care what others say because nothing can replace my own experience. All my good impressions of the wallet are the merit of its reliability. There was no such transaction that I could not complete as expected. All my transfers have been successful in one way or another, even if at first something could go wrong. I have no complaints about the fees of this wallet. These are reasonable amounts for the excellent service that Freewallet has been giving me all this time.

Date of experience: April 8, 2022
RU
1 review
0 helpful votes
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I was really amazed when finaly installed this app. I never believed it could have such a simple UI and cool backgrounds. By backgrounds I mean that it has several of them. Awesome! The transactions are also fast and I really enjoy using the wallet.

Date of experience: April 1, 2022
GB
2 reviews
9 helpful votes
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I want to say only good things about this wallet. It is endowed with a variety of features that save me time when working with crypto, it is quite well protected and at the same time it is able to work without failures and malfunctions. I am completely satisfied with Freewallet, it has been doing its job for months, leaving no doubt about it. That this is the right choice.

Date of experience: March 31, 2022
France
2 reviews
2 helpful votes
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Good for a beginner
March 25, 2022

For a novice crypto coin holder like me, Freewallet is a great fit. The point is not even that it can be used, including from a mobile phone, which, as for me, is many times more convenient, but in the general clarity of how everything works here. It wasn't difficult for me to understand all the possibilities of the wallet, customize it for myself and start using it for my own pleasure. It's not like I'm part of doing financial transactions with it, but when it comes down to it, I'll be ready for it.

Date of experience: March 24, 2022
Austria
2 reviews
14 helpful votes
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I can rely on it
March 12, 2022

At first, the wallet worked mediocre and slowed down, which didn't look very pleasant, but over time it began to get better. Maybe the developers quickly corrected the shortcomings, or there was a problem on my side. Excluding this I like the rest of the wallet. I do transactions infrequently, but consistently, and at the same time I know that I can rely on it. It is a pity that the first impression spoiled the effect.

Date of experience: March 11, 2022
Lithuania
1 review
0 helpful votes
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Good wallet
March 7, 2022

Quite a good wallet for hodling your crypto safely. A fingerprint login makes me feel so. No issues or troubles so far. Love it.

Date of experience: March 7, 2022
California
1 review
6 helpful votes
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It was a good experience, because literally since I received my first ETH, I've been using this wallet. I like that you can use your account from both the desktop app and mobile. The wallet interface looks nice and clean, without distracting attention from unnecessary things, because they simply do not exist. It seems to me that it was a good choice and I still believe that Freewallet is one of the best

Date of experience: March 4, 2022
Germany
1 review
2 helpful votes
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Warning! Freewallet has frozen my XLM and SOL, Support reacts without helpful answers. My SOL are lost their, Answer from Freewallet:

"Dear Erik, please pay attention to the in-app notifications. At the moment, all services on XLM and SOL wallet are temporarily unavailable. As soon as there is news, you'll be contacted via email."

Update - Regarding the answer: You are offering both wallets and are not showing on the wallet page that it is deactivated. I can't read 100+ news every time I am charging my wallet when I want to coins to Freewallet, you are advertising with an easy multi-currency-wallet. And now you are just taking my money, saying it is deactivated (while the adresses exist and the money is still on those adresses!) so I can't do anything?
No transparency, no way to get the money back apparently. Be warned.

Date of experience: February 22, 2022
Lauren G. — Freewallet Rep
over a year old

Hello Erik, our XLM wallet is fully operational now. As for the SOL, we don't support it at the moment. We will do our best to reflect the SOL when there is a technical possibility to do so. The full list of currently supported tokens can be found here: http://bit.ly/2BzxJKQ.

UPD: Dear Erik, checking your support ticket, we can see that your issue has been resolved. Please let us know if we can help with anything else. Feel free to update your review, thanks!

GB
3 reviews
7 helpful votes
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I'm happy with my wallet
February 21, 2022

Once I have already become a victim of scammers and therefore approached the choice of a wallet extremely thoroughly. My choice fell on Freewallet for the most secure wallet, while having an excellent support team, which is important in critical cases. The wallet pleased me both when working with small amounts of cryptocurrencies and with more impressive ones. For six months I was very pleased with the service and I hope that we will continue this fruitful cooperation in the future.

Date of experience: February 21, 2022
Bahamas
1 review
0 helpful votes
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The best one!
February 20, 2022

Can honestly call it the best wallet for storing your crypto. Fast and secure, quite reliable. Recommend!

Date of experience: February 19, 2022
GB
3 reviews
4 helpful votes
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I have no big complaints about the wallet and by and large, the experience of using it was positive. However. Some of its aspects, such as small delays in transactions, can sometimes be frustrating. This doesn't mean that this happens all the time, but even rare delays can have a negative impact. With all this, I cannot but praise the excellent protection of Freewallet, which really inspires a sense of security and confidence in the safety of your money

Date of experience: February 3, 2022
Minnesota
1 review
4 helpful votes
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Scam
January 21, 2022

I lost all my money.
I only deposited once and never sent anything. All my money was stolen as one day my account went to $0. I have spent years talking to freewallet and sending them the txhash, pictures with their Attention sign, signatures and ID's etc...
Every time I think I have got it straightened out it starts over with them wanting more of the same information.
They say my money is safe, it is safe in there account and that is where it will stay.

Date of experience: January 21, 2022
Lauren G. — Freewallet Rep
over a year old

Hello Michael,
Please note that all requested information are required for further processing your case. Please get back to the support ticket. Looking forward to hearing back from you!

UPD: Glad to see that your account is fully operational now. If we can be of assistance with anything else, please let us know. Feel free to update your review, thanks!

Sweden
2 reviews
0 helpful votes
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Really great wallet
January 20, 2022

Once upon a time I didn't trust this wallet, including looking at negative reviews, but nevertheless, circumstances developed in such a way that I had to acquire a portable wallet for my smartphone and Freewallet was in my sight at that moment. And you know what, but nothing bad happened. I still use both a mobile wallet and a desktop one. Freewallet turns out to be a really great wallet

Date of experience: January 19, 2022
RU
1 review
0 helpful votes
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Enjoy using this wallet
January 19, 2022

I enjoy using this wallet because it's absolutely free and supports plenty of currencies. Even those tokens that I barely can find anywhere else.

Date of experience: January 18, 2022
GB
2 reviews
5 helpful votes
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Hi
January 14, 2022

Hi. This is a wallet that I'd like to praise for its capabilities and reliability. Having started using it on recommendation, I enjoyed using this application. Tech support played a role in this, which reacted to my actions promptly and clearly, and the stability of the service itself. Synchronization with the wallet doesn't cause problems and is stable and fast.

With respect

Date of experience: January 14, 2022
Hungary
3 reviews
0 helpful votes
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Good
December 18, 2021

It's easier for me to try once and then conclude. I can say that I liked everything while I was studying this wallet. It didn't create problems or difficulties for me, it worked especially quickly and stably. For me personally these qualities mean a lot because cryptos have now become a valuable resource, so I wouldn't want to have problems working with them.

Date of experience: December 17, 2021

From the business

Freewallet is a company that has developed a range of digital currency wallets with a built-in exchange for the web, iOS, and Android devices capable of holding 100 cryptocurrencies, including Bitcoin, Ethereum, Litecoin, Dogecoin, Monero, and Bytecoin in one place. The Freewallet family includes a Crypto wallet (iOS, Android, and web version), 30 individual wallets each tailored to a specific coin, and Freewallet Lite (HD-wallet on iOS and Android).