FreeTaxUSAReviews 289

Thank you for your response but it really doesn't help anything because I have done all of those suggestions you had and told your support as much and that was the answer I still got. I am very knowledgeable in the process of filing returns and such I've been preparing and filing returns for many years and am VERY familiar with how it works, As I said before I followed all the proper steps and it still has no record of my return! Where would you like me to send my private email too?

I teach tax law in law school so i know the basic rules although I am not a return preparer. I have been using Turbo Tax for years and not enjoying how much time it takes me to finish a return. They ask too many questions for me and I'm not sure how to skip them although override is sometimes successful.

FreeTaxUSA took me half the time and was much clearer to me -- not to mention cheaper. I balked at using Turbo Tax this year because the edition I had been using year after year suddenly eliminated the full Schedule C. I'm an employee but I have enough consulting income to warrant a Schedule C -- but I don't need a full bells and whistles self employment option for almost twice the price.

And is was great that they could import all my information from my prior filings via Turbo Tax.

I signed in yesterday, completed my return today -- and have word that both federal and state have been accepted,

Everyone has different needs but for my needs this option was terrific. Not perfect -- they did insist that I go back and make entries for things i had left blank because I had nothing to report this year -- and it wasn't clear where the deduction for self employed long term health care went -- but in the end it all worked out.

This is a follow up to my review from a few weeks ago when I lamented that the Free Tax USA software did not rollover my NYS pension from the Federal tax form to the NYS tax form, nor give me an alert to consider. As feared, NYS did not catch this mistake, so I was forced to complete an amended NYS tax form. Free Tax wanted $15 for a completed amendment, which I complained about, but received no response to a request to not be charged. I finally decided to go ahead with the amendment procedure, only to find it was nearly impossible to complete! I sent a question to them about this and basically the answer I received was that I have to make sure that my NYS pension amount was not added into my tax form. WISH I'D THOUGHT OF THAT! Long story short, I ended us printing off a blank copy or the amendment form and completing it by hand. NEVER AGAIN WILL I USE FREETAXUSA!

If you're on Google researching this place just turn around and never enter the website. My friends also had the same problem last year charged 15 dollars for putting his taxes online for a service called tax preparation which never efiled his taxes just copied what he already had printed out. Same situation that has happen to me. Im done ----- this business. To the fullest extent. I feel the need to go to the Better business bureau or a lawyer at this point. They are scamming costumers who never clicked agree to paying to only a 15 useless service. They also are aware that it cost more to get your money back which hurts the lower income families that rely on that 15 dollars.

When you aren't told until AFTER you pay that your INELIGIBLE to efile... after posting my not so supportive review, i was very pleased to get a response from FreeTaxUSA. I am waiting for a direct call or email from them to hopefully remedy the situation. Will keep posted. Changed rating from 1 star to 3 as i am impressed they got back to me so quickly! Billy

For the last two years I have had trouble logging into FreeTaxUSA.com. Last year I had to create a new password each time I wanted to log in. I finally got my taxes done. This year I had to create a new account because after about 20 trys I could not log n. Each time I created a new password, and it was accepted. But it would not allow me to log in. I had nearly finished my taxes but had to log out. I have since not been able to get back into the account no matter how many new passwords I have created. I have also tried another browser with no better results. I have jused FTU for years, but the last 2 it has gone to pot. The company is not fixing it, only responding in such a way as to imply I am stupid and it is my error. I now have to find another program that works.

I have used FreeTaxUSA for 5-6 years maybe a bit longer with no problems other than the one time I forgot to add some information. One thing that makes me a little upset not with FreeTaxUSA but some of the people that give FreeTaxUSA a bad review. Please, people, take on the responsibility of your own mistakes and stop blaming FreeTaxUSA. The software they have works just fine and have used it for many years and intend to keep using it.

I received a letter from IRS this summer (2017) telling me that I had not paid taxes on my retirement income for 2015. I remembered entering the data from my 1099R when I filed my 2015 taxes, but it was not there in my return. Unfortunately, I had not checked the arithmetic myself so I had not noticed the error. When I filed my 2016 taxes, it was easier to enter the 1099R data because the software remembers the payer information and prompts you to fill out the form. When I contacted FreeTaxUSA about the error on my 2015 taxes, the support person insisted that I had failed to enter my 1099R. Now, I had to pay the federal taxes plus interest, amend my 2015 federal and state forms (for a fee), and pay additional state taxes. The refunds I received in 2016 for my federal and state taxes were greater than the amount I had to pay after recalculating. I had used FreeTaxUSA since 2012, but now I cannot trust them.

I have been filling my own taxes for 8 years, I usually use H&R block free service online, this year they wanted to charge me so I searched the internet for a new website to file for free. I found freetaxusa.com it appeared to be a safe site so I filed state and federal with them. It has been four weeks since I have filed I have yet to received my refund back. That's 20 business days. I have never had a refund take this long, the website cannot even tell me when it may be deposited and I'm unable to get in contact with a live person, when I called I just get a recording that tells me the same thing the website does that it is still processing. So after 20 business days not only do I not have access to my funds, I also don't know when it will be deposited. I've received no further email apologizing for such a delay, or explanation as to why I don't have my money in my account. I will never file with them again.

Hey listen, I never wanted to use an online tax service because I generally get my taxes done for free by the military. But on the day before tax day deadline, they weren't taking anymore clients. I was then faced with using one of tax sharks... won't put any names here, but you know them all so well, and you know their commercials on Tv and radio. A friend recommended me to FREETAXUSA.COM. One of those sharks gave me an over the phone estimation of $300 - $500. Now, going back to FREETAXUSA.COM, remember, I filed on tax day deadline, my federal refund was deposited exactly one week later, one of my two state refunds will be deposited tonight, only 9 days after filing. This is what I call great service. It only cost me $23.31 because I had two state returns to file, otherwise, it would have been half of that price for one state. Federal returns are free. So, if you live in one of those income tax free states, then this is a great service to use. Their online software is very user friendly. Don't be discouraged by the negative reviews posted here, this is my first experience using this service and a very positive one. They get a 5-star rating from me.

CHEERS!

Sam (Newport News, VA)

I would rather have a root canal than do my taxes! I used FreeTaxUSA because my brother recommended it and this was the easiest return ever, I had a W-2,3 1099's, vehicle depreciation and itemized deductions which are enough to make my eyes roll back in my head so naturally I waited until the last minute. Entering the info for my return took less than 1 hour and the system prompted me through every step, finding deductions and credits I wasn't aware of and I'm getting a refund:-) I live in FL which does not have state returns so my transaction was totally free. Love this site!

I have been using FreeTaxUSA for 7 years. Always have been happy with their service. Until 2017 -- now I cannot pay the $23 for the services (filing 2 state returns).
I get
"Authorization was declined. Please verify your payment information or use a different credit card or bank account."
Error, even though the info is correct. I try a different card. Same result.
My girlfriend is doing her taxes, and hit the same issue. Tried several of her credit and debit cards, no luck. The only option is to have the fee deducted from tax return, FOR EXTRA $20 going to their pocket. Are they serious?!
No thank you, going to file with a different provider instead.
Utter frustration.

EDIT: I contacted the FreeTaxUSA folks through their "Support" section and got a fast response, even though it was weekend. It turns out the payment was failing because I was trying to pay from outside the US (traveling in Europe at the moment). The decline would not have been so surprising and frustrating if the error message was actually saying the reason "You cannot submit payment from this country", preferably at the beginning of the process. Once I figured out that this was indeed the problem, I was able to submit the payment -- if you are in this situation you want to spoof your geolocation, e.g. by using something like tor-browser, or ask someone in the US to submit the payment for you.
Changing to 4 stars, as the only issue really is misleading error message.

Completing my taxes has taken far longer than needed as their is no support from this site. You are made to wait 24 hours for an answer delaying the already frustrating process of submitting taxes. The fee for state taxes is also more than I would expect to pay due to my low income this year as I was prevented from working due to medical issues.