FreeTaxUSAReviews 289

I used FreeTaxUSA for the first time this year, after using Turbo Tax for years. I was super impressed, & will never go back to Turbo Tax. Turbo Tax has all the bells & whistles & is very cool, pulling in my W2 from ADP so I didn't worry about typing in the info myself. BUT, FreetaxUSA is very easy to understand, & is constantly checking you, so you can double check your answers. It's SO much cheaper than Turbo Tax & lets you print out a nice looking version for yourself. My Taxes are fairly straightforward, but I'm always a little nervous doing them myself. I really felt good about using FreeTax USA. I am their new BIGGEST FAN!

I have used FreeTaxUSA for two years. While it generally calculates your return correctly, I had issues last year with them wanting to charge a fee when I qualified for a free return based on the information they supplied to the IRS on their free file webpage.

And this year, I am supposed to file Schedule B because I needed to submit a Fin Cen 114 form and FreeTaxUSA can not generate Schedule B unless I had taxable income over $1,500. Also, I noticed that for capital gain/loss transactions, they don't allow you to make adjustments to the information reported by brokers. And when they are faced with having an issue, they just say - sorry we can't support your return - a sad response after spending many hours inputting your tax return information (I had at least 50 capital gains/loss transactions).

Their customer service replies (while fairly fast) seem to skirt an issue. After they replied they just let my responses sit for days until I sent multiple other messages to find out what was going on. This process took over a week to get a definitive reply (that they could not properly submit Schedule B as required by IRS guidelines). To me, this also is not reasonable.

For 95+% of people that have typical returns, I think this website will do a great job. People who have more complex situations, I would think twice about using them to file your return.

Pathetic company. Don't use their software. I spent hours preparing a federal and state return. At the time of payment, I saw my card got declined. I checked with bank and they confirmed there was no attempt from merchant and therefore error is on merchant's end. Then I tried four more credit cards from different banks on two different machines, it didn't work.

I contacted support and was surprised and upset to see their answer: "I apologize, at this time we cannot determine why your credit card will not authorize. If you wish to file a tax return, you will need to find another service to do so. Again, I apologize for the inconvenience."

Not only they were unable to help, they posed as if error was due to my credit card when the problem is in their portal. Now they suggested me to spend all that time again using another software. Instead of bypassing the payment requirement for me and letting me file, they are sending me to find some other software? That's absurd.

This is the first time I have used this service. I had overpaid social security tax which was credited back to me on federal form. However since the state tax numbers are automatically placed from the federal, my social security tax for state tax schedule A
Was incorrectly calculated. When I contacted support, they said "it would not affect my state taxes"I double checked this with Turbo tax and HR Block which calculated correctly. This error was serious and the support group was not knowledgeable enough to understand or tell me how to correct issue... Do not use free tax usa... They will get you into trouble!

I have been using freetaxusa.com for about 12 yrs now. I had never had an issue filing my fed or state tax. The fed is 100% no matter if you got schedule C or dependents. I use a 10% off for state. Which I only pay $11.65 every year. My whole family uses freetaxusa.com. It's quick and easy. One of the best parts is that you don't have to pay $25 to pull previous years returns. Its free. Instructions are so easy, they guide you thru the whole process. I hope freetaxusa don't change.

I have been using FreeTaxUSA for the past 4 years and I have never had any issues. Overall, the process is easy to follow and straightforward even with more complicated needs. I always "double check" my return by using another online tax service to see if the numbers come out the same. For some reason this year, I lost my mind and ended up doing my taxes on TurboTax, H&R Block, TaxAct and Tax Slayer. I got the same amounts on all but H&R block which was $1,500 off from all the rest. I don't know why anyone would pay $70 for federal and state when you could submit the same thing for like $10.

First, everyone should remember that FreeTax, Turbo Tax, etc. have NO CONTROL over when you receive your refund. Once your return is accepted by the IRS (mine was accepted within 30 minutes), it is up to the IRS to process and transmit any refund.

As for FreeTax itself, it is fairly simple to use, and unlike other "free" services, you can use this even if you have more complicated returns that include stock sales, etc. Sometimes the explanations are not as explicit as they should be, but if you just stop and think for a second, you'll most likely figure it out yourself. For example, there was a very simple way for me to enter information for a tax credit, but Free Tax didn't tell me it was there. My brokerage information was not automatically entered for me, but FreeTax made it simple for me to enter myself.

After 3 years of usage, there's never been a problem with calculations, nor have I received any inquiries from the IRS.

I really didn't mind paying $12.95 to file the state return, I understood going in that there would be an extra charge for this. It was worth it, as I was able to complete the state return in about 5 minutes. All and all, I believe I spent about an hour doing both returns. It probably would have taken 3 to 5 times that to do them myself. I found you can shorten the process by having all the paperwork/forms you need organized and at your fingertips.

I have recommended FreeTax to others and will continue to do so.

I used FreeTaxUSA to do my taxes for 2014 and 2015. In June of 2015 I reciecved a letter from IRS stating my taxes were wrong. The taxable social security was calculated wrong. I went over everything I had entered. All was correct. I took my tax copies to H R Block. Sure enough it was wrong. I had to pay another $2,000 plus a $90 penalty. Now if the federal tax is wrong, and the state tax is figured from federal tax information then state tax is wrong. Sure enough I owed another $900 and a $19 penalty to the state.
After some thought I decided my 2015 was probably likewise wrong. Had it checked. The 2015 taxes were wrong for the same reason. Miscalculated taxable social security. Thr results were much the same. $2000 plus owed to Feds and slightly over $1,000 to the state. Had to pay H R Block to file an amended form to each Feds and state plus had pay penalties to both.
This mistake ended up costing me almost $7,000 in back taxes, penalties, and fees to H R Block.
If you are on social security Do Not Use Free Tax USA!
Now to top it off site is 100% guaranteed, but there is no way to reach them. No phone, no email. Tell me how to get their guarantee!

Best and when I say best. I mean it since I'm not easy to please. Been their customer for 6 years noe and it fail me once because I put the wrong information. Anything incorrect its up the user. If you have not receive your taxes on time it's because you probably did a mistake. I was missing a number on the routing number direct deposit and I still got my taxes safetly thru the mail. These guys are trustworthy and they just never have fail me. For being free is really efficient. I would recommend this to anyone who takes their time to read simple instructions. Have it double check by a close family member or friend before you file it inn to make sure everything is correct. Usually it takes 2 weeks for direct diposit which is the best option. Months thru mail. Any reason why it takes more its up to the IRS and their turtle speed.

I do not understand all of the negative reviews because a refund was delayed. Once it is accepted by the IRS it is on the IRS. I always... make that ALWAYS, receive my refund within one week of submitting it using freetaxusa. They maintain a record for me of all of those ten prior years returns. This year makes the 11th I have used them. And they pre-fill the W-2 part except for the dollar amounts and pre-fill my and my wife's information, making filing as easy as it can be. Their price is the best I have found and the app works great! I will continue to use them as long as I can.

Waiting for check, just used them today; I have heard from a friend they were good to use and not so damn expensive.

I have been using this site for 9 years now and so have my friends. Everything was fine until a couple of years ago. After putting in all our info when we get to the end it tells us that our returns have to be mailed in but doesn't give us a reason why. Problem number 2 we cant file our state returns because our credit/debit cards are being declined when we actually have money on them. I contacted support one time and they basically told me there was nothing they could do and to go file my state at our local tax place. So last year after I was told by their site that I had to mail my return in for unknown reasons I filed my return with Turbo Tax and it went straight through with no problems! I will never use this site again and I have advised all my friends and family as well! Scam!