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FreeTaxUSA Reviews Summary
FreeTaxUSA has a rating of 2 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeTaxUSA most frequently mention state taxes, last year and customer service. FreeTaxUSA ranks 61st among Tax Preparation sites.
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Filed my return with an anticipated refund of $2756 and received notice from the IRS that I had miscalculated the tax due. Instead my refund was $1130! Seems there was a glitch in the software affecting the taxation of nominee dividends. They told me of a "workaround" to make it calculate correctly and offered me a free amended return plus a $50 Visa card... oh boy! Inaccurate software cause me to make improper decisions about my IRA contribution and they offer a free amended return? If you use this software double check their math!
Did my taxes a few weeks ago and the calculations for Illinois were incorrect. This was for both Federal and State. Do not use them, stay away. They are not CURRENT with tax laws.
Hi Tracy, we guarantee our calculations and would like to help. Can you private message your email address?
My taxes were straight forward, but my residency status wasn't. I spent many frustrating hours on TurboTax and H&R block trying to make everything work out but had no luck. My H&R block experience was actually terrible and TurboTax was too expensive. Neither could do what I needed. Enter FreeTaxUSA. Everything inputted and sorted out in just over an hour and the calculations were the same as the other two platforms. A friend recommended FreeTaxUSA to me, now I'm recommending it to everyone I know.
Welcome to FreeTaxUSA, Rob! We are happy to hear you found us and look forward to helping you file next year.
For a premium tax return, 12 dollars who can complain unless you mess up. I ran my return through TurboTax, Credit Karma, H&R Block, and FreeTaxUSA.
TurboTax is way overpriced. They also include many forms some not even used, which is also time-consuming scroll through for review. $136 dollars not including State return! I can take my return to a CPA for that much. Credit Karma has a long way to go before I will submit a return using their online package. H&R Block is also pricey not nearly as easy compared to FreeTaxUSA. As it turned out I got the most back from FreeTaxUSA and easy to use. How can that happen?
Thanks for the kind words, RC! We feel that FreeTaxUSA provides the best value in the industry and are happy to hear you feel the same!
The software worked perfectly for me without any problems. My tax return was simple this year so this software worked great. I suspect if I had a more complex return it might be more of a challenge. But that's conjecture.
I recommend this software for anyone with a basic tax return.
Hello John, thank you for using FreeTaxUSA and for the positive feedback! Our software is designed to walk you step-by-step through both simple tax preparation as well as more complex situations, with helpful links along the way. We are glad that you had a positive experience and look forward to supporting you in the future.
Our federal tax obligation, calculated from the IRS tables and/or tax brackets, were given by FreeTax as about $100 less than what we owe. Then, our Virginia tax calculation by FreeTax assumed that the Virginia standard deduction was a clone of the federal deduction - $24,000 for married filing jointly, which is NONSENSE. This is an egregious failing, and filers using FreeTax will have to file amendments or pay penalties. FreeTaxUSA needs to get their act together.
Hello David, we apologize for the frustration. We guarantee our calculations to be accurate. We are aware that Virginia has made some recent tax law changes as well. We would love the opportunity to take a look at your tax return, if you could please private message us your email address.
Did my taxes a few weeks ago. Received an email from FreeTax last night to file an amendment because there was an update done to their software due to itemized deductions for state not calculating properly. In my case it was 170 error in my favor. Needless to say after 5 years of using FreeTaxUSA I will no longer use their software. Errors of this kind when dealing with a customers tax return is not acceptable. Especially when State is the return we are paying them for. When expressing my displeasure with having to file an amendment due to their error Free Tax customer care was not apolgetic at all. Their answers to questions about the amendment were "its probably fine". Anyone who has had dealings with IRS knows "probably fine" doesn't cut it. Its black or white so a definitive answer is essential to correctly filing a return and or amendment. Goodbye FreeTaxUSA that was never really Free anyway.
Hello Michelle, we are very sorry to hear that you did not have a positive interaction with both our software and support this year. One reason for the recent update to your state's calculations could have been new direction from the state. We would love the opportunity to make this right, though, if you could please private message us your email address.
This is the second year I have used this service, which overall is a great site. I realized this year that there is a glitch in the way maine state tax is calculated, the program uses the tax tables instead of using the tax rate calculation like other sites do. Not alot of money but a couple dollars is a couple dollars. Now if your close to the top of the 100. Tax table bracket you make out and pay less.
Hi Wanda, we guarantee our Maine calculations and would be happy to look into this for you. Can you private message us your email address?
, this site claim free, it is not free it will charge for the state $12.95 even do they don, t file it nor you able to print because of errors also when you ask for your refund of charges they do not respond. I am in SSI so it wasn't lthat
Difficult
I went to another co. And had no problem filing free of charge
We try to be upfront about our prices by displaying them on our home page at www.FreeTaxUSA.com. The federal return is 100% free, regardless of what you need to file or the age of the taxpayer. This is not always the case with some of our competitors who are known to add additional fees after you have committed time to their website. We do charge a small fee to prepare your state return, but feel that our direct pricing, ease of use, and access to customer support make our product the best value in the industry.
I just found out that FreeTaxUsa has made an error of not filling for child tax credit on my state return. Having three children that oversight cost me 1.6k a year. I was able to amend the three years but because of the state limitations am not able to do four more years back- the total of the credit equals to 3k. And what does the customer service do- tells me sorry for your inconvenience! When I inquired about the realibility of the software going forward, all I got that lines 12-15 are not supported (!) and who knows whether it will be fixed. Don't file your taxes with them- if they make a mistake it will cost you a lot of money and they are not responsible for your loss!
Hi Victoria, we guarantee our calculations and would like to follow up on the support that you received. Can you private message your email address?
I've used this site to file my tax returns for over 10 years and I've never had a problem. I do suggest that if you don't know much about tax laws and filing, you should never do it online yourself. Always go to a professional who can help you face to face. I would only suggest for people to do online filing on this site or sites similar to this one if you know what you're doing.
Thank you for the review of the software. We appreciate your loyalty and hope to continue to earn your business for many years to come.
Please do not use this Company to file your taxes. They really screwed me over with 2017 tax filing with the State of CA. I received a letter of proposed assessment from the Franchise State Tax board stating I owe them $2,000.00. Seems I was not allowed to file as Head of Household because my qualifying dependent made too much money. I have never heard of this income law before and have used this filing status as such every year. I count on the software system that I am paying for to know the laws and have a hard stop in place like they do on some of the other screens. Free TaxUSA of course is stating this was my fault when their software system did not pick up the error and let me know. Even the Tax Advocate and the auditor at the FTB said it was Free TaxUSA's error and I should be refunded. All they wanted to refund me was the $19.95. I am seeking legal action against them to get my money back. Do not use this site, you can file for free right on the FTB website I was told and that is what I will do from now on.
I’m really sorry for your frustration. We do our best to help customers file their returns correctly and provide many tax alerts to help. On the California Head of Household Questionnaire screen, there's a question that asks for your dependent's income. If you enter an amount that is above what California allows for the Head of Household filing status ($4,050 for 2017), our software will provide a warning that indicates that California might disallow your filing status. You are then given the opportunity to change your filing status, your dependent's income, or file your return as is. You are welcome to sign in to an account on our website to verify that we do provide this warning.
Said that I could private message him and provide him my email address - no link provided! Would like to ask questions regarding 2016 tax return.
Hi Patricia, I'm really sorry for the frustration. I would be happy to follow up on this issue with you. Would you please private message your email address?
They messed up my routing number and I was charged penalties for late filing and insufficient funds. They promised it wouldn't be a problem ever again but it was. I will never use this process again. You get what you pay for and this is crap.
I would be happy to follow up on this issue personally. Can you please private message your email address?
Horrible, don't do it. Its one step away from filling out yourself in the library. The system is antiquated and I got charged twice and they were no support. I had to get information on how to get help from TurboTax. DON'T DO IT!
Hello Carmel, I'm so sorry to hear about your experience. Our customer support team is standing by, and would love to help you resolve any incorrect charges or transactions. Contact them at [email protected]
I am so upset! I just filled out my entire taxes and then went to pay and it asked for my 3 digit security code, but there was no place to enter it! I tried 2 different cards and tried at least a dozen times each! Asked me each time for my 3 digit code and there was NO WHERE to put it, Now my taxes will be LATE! GRRRRR I have always used TaxACT. Note to self... should have used TAXACT!
I'm sorry to hear you couldn't enter your three digit security code. One of our customer support agents would be happy to help sort this out for you. Please sign in to your account and click on the "Contact Support" link. Also, the IRS has extended the tax deadline until 4/18/18 at midnight. We can help you get the payment submitted so that your returns are not late.
I used FreeTaxUSA to file my federal extension and was caught very off-guard by the process. I was never given a chance to review the input nor was I asked for a digital signature before the return was filed. I was not ready nor did I intend to file the extension but I clicked a "Next" button and the following screen said my extension had been filed successfully. THEN I was given an opportunity to review and the form was wrong, or at least it appeared wrong, as it put my spouse's first name as my middle name on the form. When I inquired with the "support" team, their answer did not address the name issue and further said the return had already been filed and I would need to wait for the IRS to reject it. I used a competitor's product to help my mom file her extension and it was MUCH better! Bad experience... won't be back.
Greg, I'm really sorry for the confusion and would like to follow up on your concerns. Can you private message your email address so that we can do that for you?
Per the NYS Tax website, FreeTax USA can be used to file my state taxes FOR FREE if your federal Adjusted Gross Income (AGI) was $51,000 or less and your age was 17 through 61 as of December 31,2017. I have met this criteria, and yet their website still insists on charging $12.95 for the State filing. Emailed support and have yet to hear anything back.
Cindi, I apologize for the confusion. One of our customer support agents can resolve this for you. Can you send details to [email protected]?
I do my whole families taxes and Even complicated returns are done perfectly - have used them for many years and NEVER a problem. I had a problem with the system March 5th so I sent an FB message. They asked me a few questions and helped me get back on. It turns out it wasn't their system it was my location! https://www.facebook.com/FreeTaxUSAOfficial/
Thanks for the review, Edie! We are always happy to help and look forward to seeing you and your family next year.
I will never use freetaxesUsa! The Federal sent my money to free taxes usa and I was only supposed to have $32 dollars tooken from doing my state! I fell on extremely hard times last year in I'm a single mom in my tax money was supposed to save everything we own. At 3am only $1635. 26 was deposited into my account... I'm missing $1238. 74! I called my bank to find out what's going on in they said that your site has keep my money... I need my money and it's horrible that you can't even have a number to get in touch w someone. If I don't receive my Money tomorrow my daughter in I am going to lose everything we own
Hi Rufus, I’m sorry for any frustration you may have experienced. If you did not receive all of your refund, it usually means that the IRS adjusted the refund or garnished it to pay a debt of some kind. Usually, you'll see the reason for the adjustment when you check the status of your refund on the IRS website. You can do this by going to www.IRS.gov and clicking on the "Refunds" option. Check the status and you'll see a message about the adjustment of your refund. If you need additional assistance, we are always willing to help, so please reach out to one of our customer support agents by signing in to your account and clicking on the "Contact Support" link.
From the business
FreeTaxUSA is an authorized IRS e-file provider. The company has securely filed millions of federal tax returns with the IRS. Each year, the website helps taxpayers save millions of dollars in tax preparation fees with free federal and low-cost state offers.
Each tax year, a team of tax analysts updates the software to the latest federal and state standards. The software incorporates new credits, deductions, and changes to the tax code. Once the software is updated, it goes through a rigorous testing and approval process with the IRS and each state. This ensures the software is ready for the new tax season.
FreeTaxUSA is 100% made in America. All customer service representatives live and work in the United States. When you file your taxes with FreeTaxUSA, you are supporting American families and creating American jobs.
We don’t provide tax advice, account specifics, or customer support through SiteJabber. The safest and quickest way to get support is to sign in to your FreeTax...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret that you had an unsatisfactory experience with our software. We stand by our guarantee that all calculations are 100% accurate or we will reimburse any penalties or fees due to the error.