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FreeShipping Reviews Summary
FreeShipping has a rating of 1.6 stars from 753 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 395th among Shipping sites.
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I had signed up for freeshipping.com because a purchase of mine qualified for rebate. I didn't realize that I had to complete a rebate form to get the shipping refunded and the charge for the monthly membership appeared on my credit card statement. I contacted customer service and was on the phone for 6 minutes after a reasonable wait for rep to pick up. She was polite and helped me complete the rebate info to get my shipping rebate AND cancelled my membership with refund of the recent charge all within 6 minutes.
Impressive really.
I have used FreeShipping for years. Get 10% always and sometimes 20% rebate on purchases from most larger retailers. Get shipping rebates up to 12 times a year up to 10$ for each order for each store. They have quickly addressed any problem but, for me problems are very rare. For me this saves 100$ of dollars per year. Sometimes over a 1000$
Hi David,
We’re so happy to hear that our site has been saving you money! It’s good to know you’re taking advantage of our 20% cash back promotions and making the most of our savings benefits. Thanks so much for coming here and sharing your positive experience. Keep on shopping and saving!
Sincerely,
The FreeShipping.com Team
I have been a subscriber to this for over a year now. I have never ever felt as if it was a scam. The monthly fee is stated quite clearly before even signing up. If you follow the rules and submit the rebates as directed and shop using this site, it is quite beneficial. I have made well over the 12.97 a month fee for a profit of over 300.00 in a year, just shopping at where I normally shop, through their site. It is not hard, go shop, when you find what you want, then sign in to freeshipping.com and click on visit site... it is transferred. If you have a claim, then follow the instructions. I agree with another's post that people are just too fast on the trigger and want everything to be automatic, without even thinking about it. If you are looking for someone to just hold your hand and automatically give you something, then no, freeshipping is not for you. But if you are a smart shopper that can follow simple rules... you can make some big money back! It is up to the individual how much effort they want to put in to saving money.
Hi Deborah,
We really appreciate the kind words! Thanks so much for coming here and sharing your positive experience. Keep on shopping and saving!:)
Sincerely,
The FreeShipping.com Team
I am an very experienced buyer through Ebates / Coupon Cabin / Shop at Home / Fat Wallet.
Freeshipping.com is a sham! They make you jump through hoops and not one of over 20 purchases were automatically processed, "all" of the sites I listed above are "no hassle" once you set up and let them know where to send your check. I just cancelled with them today because the paperwork for each transaction is ridiculous and they charge you as well.
The others mentioned are very reliable and honest companies by the way, I check who has the best percentage and use them all, but I do buy quite a bit online. If you do not you may want to pick one. They all give percentages without you paying anything, no shipping re-imbursements however, but they are free to use and very reliable. So sorry I gave them an honest chance!
Below is my note to them:
COMPLETE AND ABSOLUTE HASSLE TO DEAL WITH FILLING OUT A FORM EACH AND EVERY TIME! I USE EBATES / SHOP AT HOME / FAT WALLET... ETC. FOR YEARS, NO ISSUES. WILL BE SURE TO LET THE WORLD SE ALL MY COPIED INFORMATION ON HOW MANY HOOPS YOU MAKE PEOPLE JUMP THROUGH... SUCH A MONTH OF MY WASTED TIME!
I BUY ALL THE TIME OFF THE INTERNET AND HAVE NEVER SEEN SUCH A SHAMBLES OF A COMPANY AND THE FIRST WOMAN I SPOKE TO ON THE PHONE HAD TO KEEP GOING BACK AND CHECKING ON YOU POLICY, REALLY? YOU DO NOT EVEN KNOW BY HEART YOUR OWN POLICY! HOW CAN YOU PUT PEOPLE LIKE THAT ON THE PHONE TO ANSWER QUESTIONS...
NO PURCHASE EVEN RECORDED, AND I AM TALKING MANY FROM AMAZON, HSN & EBAY... YOU MEAN TO TELL ME NOTHING RECORDED... FOR SHIPPING OR REBATES... REALLY NOTHING OF ABOUT 20 PURCHASES AT LEAST, NOT ONE RECORDED?
WILL COPY ALL DOCUMENTATION AND SHARE ON YOU TUBE... LET THE WORLD SEE HOW YOU TRULY WORK, AND I DID READ THE REVIEWS... AND STILL GAVE YOU A TRY, MY MISTAKE!
Hi Katherine,
We’re sorry to hear about your experience with our site. Though we understand a membership with us isn’t for everyone, I’d love to help explain how our service works to clear up any confusion.
In order for your purchase information to track, you MUST shop through the links on our site. If you want to make a purchase with one of our retailers, simply log into your account, locate the retailer’s page on our site and click the “visit store” button to head to their homepage. If you do not shop through our site, we are unable to see your purchase information and we will not be able to offer you our savings benefits.
As long as you shop through the links at one of our eligible retailers, your 10% cash back on every purchase will automatically be issued into your savings center. To submit a claim for a shipping charge you paid with one of our retailers, you’ll simply access the “rebate” tab on your homepage. Here, you’ll fill in your order number, order total and the shipping charges you paid on that order. Then, we just need a forwarded order confirmation to prove your purchase. We’ll then process your rebate and send you a check in the mail.
If you have any other questions about how our site works, please contact [email protected]. We’d love to help you out with any future concerns.
Thank you!
This is the worst thing I've ever done. Waste of money.
Hi there,
We’re so sorry to hear about your negative experience and apologize for the time that has passed since you initially reached out. If there is anything I can help you with now, I’d love to assist you in any way that I can. Please feel free to email [email protected] at any time. Thanks so much.
Sincerely,
The FreeShipping.com Team
Don't fall for this place. It's just a scam to make you sign up and pay a monthly fee. AVOID at all costs!
Hi John,
We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. I’d love to help explain how our service works and the benefits we offer.
We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. Those who choose to stay on board with us after the trial period become active members, paying a monthly fee of $12.97.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at [email protected]. I’d be happy to help you however I can. Thank you very much!
Sincerely,
The FreeShipping.com Team
The negative reviews about this very legitimate business just points out the state of intelligence of most of the population in the 21st century. If their hands aren't held and they're not slowly and carefully explained everything verbally, then they call it a scam. What? They have to read terms and conditions? There's not supposed to be reading. If they give their credit card information, it's not their fault if it's charged, even when the terms and conditions fully explain the TERMS AND CONDITIONS! These people are in serious trouble when they find themselves alone in the big wide world without anybody holding their hands and explaining everything to them due to their illiteracy. Do they really think they'll get away with not paying their mortgage because nobody told them what they were signing? Freeshipping.com is a completely legitimate business that doesn't deserve to be reviewed by people who choose to be uninformed.
I signed up for this not knowing that there would be a $13 monthly membership fee. There was no disclosure that there would be a monthly fee, asking for my credit card number for future purchases only! Do not register for freeshipping.com. THERE SHOULD BE AN INVESTIGATION INTO THIS SCAM COMPANY.
Hi Dan,
We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. If you still feel you need assistance resolving this issue, feel free to send an email to [email protected].
In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits. We include the membership fee and the terms of the free trial offer in both our FAQs and Terms of Use. Every new user must agree to the terms of service and use before finishing the sign up process. Additionally, we send every new member a welcome email to remind them of their registration and reiterate the terms they’ve agreed to.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out at any time, I’d be happy to help you however I can! Thank you very much.
Sincerely,
The FreeShipping.com Team
I was reviewing my bank account and saw a $12.97 charge regularly for the last 6 months for something called FreeShipping. Since I had no clue what it was, or why I was paying it (shame on me!), I called. I have NO recollection of signing up for this service and immediately canceled. I'm checking next month to make sure it's canceled, but thankfully that wasn't a problem. I guess I deserve to pay for something if I'm not actively/regularly checking my account. Dummy me; smart scam.
Hi Mary,
We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out.
I’d love to help explain how our site works and how you may have signed up with us. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where users enter their credit card information, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at [email protected]. I’d be happy to help you however I can. Thank you very much.
Sincerely,
The FreeShipping.com Team
I've been a paying member of FreeShipping.com for over 3 years. I will gladly display my check stubs & account history to clear up any questions about the legitimacy of their services & benefits. Here's what anyone who considers using their services, needs to know:
1. They offer a 7-day free trial & clearly state that you'll be charged after the initial 7-days.
2. Many of their participating retailers offer free shipping by clicking thru the FreeShipping.com site. However, many of them do not- This is where the "shipping rebate" comes in. You fill out a simple (10 second) form & forward them a copy of your email reciept. You can claim up to $10 per valid purchase (i. E, if your shipping charge is $15, you'll only get $10 rebated; if your shipping charge is $4.97, you'll get $4.97 rebated.) 6-8 weeks later, you get a check in the mail. (Note: Sometimes, multiple rebates will be combined into one check; Also note that the rebates are totally separate from the "cash back" which is distributed quarterly.)
3. The "cash back" benefit is literally, second to none. I am a member of 13 different cash-back sites which offer free memberships. I have only used 3 of those 13 in the last 2 years due to some particular retailers not being part of FreeShipping.com's cash-back network. If you shop online a lot & the stores you shop are listed on FreeShipping.com, the service pays for itself. The membership fee is $12.97 per month ($155.64 per year). I maxed out my cash back limit last year ($1000) and that's not counting my shipping rebates which totalled AT LEAST $200 (probably more.) I'd say that the $1044. 36 that FreeShipping.com put back in my pocket (only counting the year 2015) disqualifies any "scam" theories that are referenced in any of the other reviews.
Amy,
We so very much appreciate your kind words and efforts to explain how our service works.
We are so happy you’ve found our service useful and love that we have been able to save you money on your everyday needs and online purchases. Your loyalty as a member means the world to us. Again, thanks so much for spreading positive words about our site!
Sincerely,
The FreeShipping.com Team
Went to get charges taken off because goddamn Valorebooks.com lured me into this website, and was only able to get back three out of the five unauthorized charges that were made onto my account. No, I never signed up for a free trial, it simply said I could get my shipping charges back from Valore and asked for my Valore order information but I never even utilized it. 'Tis shady af and I'm on a college budget so of course I'm angry they are even allowed to do this. Sure the customer service was great though so the two stars are for that chick on the phone only. P.S. Valorebooks.com just lost a customer, bye.
Hi there,
We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. If you still feel you need assistance resolving this issue, feel free to send me an email at [email protected].
In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at the email address above if you need assistance. I’d be happy to help you however I can. Thank you very much.
Sincerely,
The FreeShipping.com Team
Best rebate service you people need to learn how to read instead of clicking everything that say free shipping
Hi Josue,
Thank you greatly for the positive review and kind words! We understand that there is some confusing around how our site works and whether or not users can really benefit from it. However, we are so glad to hear that we’ve helped you save on shipping charges and that you enjoy using our site! Thanks again for commenting – keep shopping and keep saving!
Sincerely,
The FreeShipping.com Team
I signed up for freeshipping.com for the Pro Flowers shipping rebate on 5/5/2016. On 6/5/2016, I recieved a monthly charge of $12.97. I called their customer service (*******597) ready for battle after reading some of the other reviews. Surprisingly, the customer service rep, Katrina, was extremely helpful! She informed me that you are automatically signed up for a monthly subscription unless you cancel it during the trial period, which is apparently outlined during enrollment. She unsubscribed me and reimbursed the $12.97 since I had not used the service. The call took me less than 5 minutes.
All in all, the company is a bit shady by automatically signing people up for a service but they did rectify the problem.
Hi Rebecca,
I am glad to hear that your issue was successfully resolved, and I’m sorry we haven’t been able to answer to this until now.
I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where users enter their credit card information, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at [email protected] whenever you need assistance. I’d be happy to help you however I can. Thank you very much.
Sincerely,
The FreeShipping.com Team
I had purchased a Mother's Day gift at the very beginning of May and the gift had a $15 shipping charge that they said could be returned via freeshipping.com but to get the rebate you would have to get a membership to freeshipping. I agreed to it until I got an email back from them after I sent in the order confirmation and my freeshipping claim number and it had said that it would take 3 to 6 weeks to get my refund? What's the point of getting the rebate if you're gonna charge me $12 the next month? Anyway, I called the customer service line and asked the status of my rebate because I hadn't seen it come into my account yet and the lady was super nice while she was telling me that it just got approved today... 28 days after I sent it in. So I asked if I could cancel the membership so I wouldn't just get $3 back on that shipping charge. She immediately switched her attitude to rude and talked like she was annoyed with me. Didn't appreciate that but it doesn't make sense to pay that monthly $12 charge to just get $3 back. And when I tried to cancel my membership online, it said that it was unavailable twice.
Hi Megan,
I’m sorry to hear that you’re displeased with our service. If you’d still like assistance with this issue, I’d love to help however I can.
Unfortunately, to protect our site and our members from any fraudulent activity, it takes about 3-6 weeks for rebates to fully process. Although your trial period is limited to a number of days, it does however take some time for the approval of claims to take effect. For this reason, if you choose not to cancel your account during your trial period, you will likely be billed for a membership fee prior to receiving the rebate you claimed during your trial period.
Again, I apologize for your negative experience and I’d still like to assist you and answer any questions you may have. Please feel free to reach out to me at [email protected] with any additional concerns. Thank you very much.
Sincerely,
The FreeShipping.com Team
I purchased some flowers and elected to use this service to get a discount on the shipping of the flowers. I didn't realize that I had inadvertently signed up for a monthly subscription service, so was billed 12.97 for several months until I realized what was going on. I feel tricked into these charges. I never used the service after the first month. Watch out.
Hi Carol,
I am sorry to hear that you are displeased with our service. If you’d still like assistance with this issue, I’d love to help however I can. Please send your email address and zip code to [email protected] so that I can look up your account in our system and handle this.
In the meantime, I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
If there is anything else I can help you with, please feel free to email me the requested information and any other questions you have at the email address I’ve provided above. Again, I apologize for the time that has passed since you initially encountered an issue with our site. Thank you very much for your time.
Sincerely,
The FreeShipping.com Team
I absolutely love free shipping, if you're someone who always order online, it's a great money saver. I love seeing my checks come in. Most times I forget I have a check coming as it's a great surprise. Especially recommend at Christmas
Rhonda,
We so greatly appreciate the positive feedback and truly value your choice to share your opinion with others. Thanks so much for the kind words, and keep on shopping and saving!
Sincerely,
The FreeShipping.com Team
Don't give your cc out for somethings that's supposed to be a rebate
Hi Elizabeth,
I’d love to help explain how our site works and how our members find it beneficial to their lifestyle and online shopping habits.
We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.
Although your trial period is limited to a number of days, it does however take some time for our rebate process to take effect. For this reason, if you choose not to cancel your account during your trial period, you will likely be billed for a membership fee prior to receiving the rebate you claimed during your trial period.
If you need anything else or would like further information regarding the terms and use of our service, I’d love to assist you with this in any way that I can. Please feel free to contact me at [email protected] with any additional questions.
I ordered flowers from ProFlowers for Mother's Day and a pop up came offering free shipping. I filled out all the forms, even sent all said documentation IMMEDIATELY. Now 4 weeks later, I log onto the site to find out the status of my rebate, see that it's pending, but it's also time for them to charge my credit card for the monthly charge. Very convenient! Now that I've cancelled the membership (before they charge my card), I get a message saying that I won't receive my rebate. SMH A total waste of time!
Hi Mary,
I apologize for the delay in response here. I’d love to help you out with this however I can if you have not yet been able to resolve this.
If you could, please email me at [email protected] with your email address and zip code. This way, I’ll be able to look you up in our system, refund any membership charges you received, and help explain how our service works and why you were not able to receive a rebate. Again, I apologize that this has gone unresolved. Please contact me at the above email address for further assistance. Thank you very much.
Sincerely,
The FreeShipping.com Team
Must admit, tho' I hate to, I must not have read carefully enough when I supposedly signed up for free shipping. However, after a few months of the same recurring charge, which I assumed incorrectly was an Amazon Prime charge, I called Free Shipping. The customer service rep readily agreed to rebate all my charges and cancel the account. Be aware - the promo is very subtle. I give it 3 stars only because the customer service was 5 star.
Hi Sandra, I'm glad we were able to take care of your inquiry for you. We always strive for great customer service! Thanks!
I was under the impression that I could save on my recent Kohls order. I was not aware that they would debit/charge $12.97/month for a $10 rebate! What a ripoff! I will be calling my bank for a charge back! We are in the midst of trying to buy a house, and do not need anyone basically stealing our hard earned money. This is ridiculous and a little excessive!
Hi Tony, I apologize for the confusion. When you were signing up, directly above where you enter your credit card it does state the membership fee that will be incurred. Also, once you sign up for the trial, that information is sent again in the welcome email that we send to you. It is also in our terms and conditions.
If you do shop online often our program can really save you quite a bit of money.
Please let me know if you have any other questions.
Thanks!
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Hi Sarah,
Thanks so much for coming here and sharing your positive experience! Although we would have loved to keep you on with us as a member, it’s good to know that our team helped you accomplish what you were looking to do. Thanks again for the kind words, we hope to reconnect with you in the future!
Sincerely,
The FreeShipping.com Team