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The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
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Went through the VACU portal provided and was able to review all (3) reports. However, when you sign up it asked you for $1.00 that would be refunded and then Scoresence came back and charged me $29.95 for something I did not ask for. I called them and they tried to tell me that it was for monitoring. I requested a refund in which they said I should receive in 1-2 Business days. I will await my refund before I get the Credit Union invovled.
How long are the Chapter 7 bankruptcy records visible? Mine was discharged on July 2014. It should vanish in 2 months/ Correct?
Good and easy to get current credit score. This is enough to write.
This is my first experience with online credit report. I had to have information corrected on my employment and it was corrected today. Very good experience.
You'll have to pay $1 AFTER giving all your personal information and social security number. What a scam! They say it's refundable but the fact of the matter is, you still have to pay $1 and give your credit card information as well.
The information was very informative and it did not have information that was not mines listed.
Easy to access. Response was in a timely manner. I would recommend this service to a friend or relative.
Great! I was very appreciative to be able to obtain a copy of my credit report.
I want to cancel and it's just not for me. I got my scores
Very helpful! The site gave me exactly what I needed to prepare for some upcoming life events.
Using this tool was Fast and easy. Wether you're just curious or new to checking your credit, this is the way to go
I got my credit scores and report with information. Not sure if it was all inclusive of everything but at least its a start and tells enough information to see what is going on.
Good the credit score was right on no big deal to fill out and it was quick
I am not sure what to say. I had a good experience.
Great my scores are high enough where I can finally apply for a new place to live.

