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Freelancer

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
2 reviews
10 helpful votes
Follow Praveen K.
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1. You award your project to a freelancer (with 95÷ probability on this site that he/she is professionally incapable, if not fraud altogether
2. The freelancer ask you for a milestone (which is supposed to be kind of "deposit").
3. You deposit your money on this site (and it says it's refundable - but there is no way you are going to get back, unless maybe if you go to Australia where this company is based and go for hunger strike outside their office)
4. You wait for the work to be done - and either the freelancer doesn't respond or shows you shocking piece of work after months).
4. You want your money back - and freelancer.com even stops replying to your emails. There is no way you will get a reply.
5. You look at your transaction/statement and find freelancer.com has been taking money automatically (without even sending you any email). There will be sort of charges you would not even have heard of e.g. deposit fee, project fee and inactivity fee etc.
6. You complain to PayPal about it - Freelancer.com blocks your account and would not even let you withdraw any money.
7. Congratulations - you have lost your money, time, efforts and most importantly peace of mind (just like me).
Still want to try - go ahead with freelancer.com; -)

Date of experience: August 5, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello. Praveen. This is Lara and I am from Freelancer.com. Please note that once you create a pending Milestone Payment, the option to cancel the said payment is available on your freelancer's end (please refer to this link for more information: https://www.freelancer.com/community/articles/can-an-employer-cancel-a-milestone-payment). Anyhow, kindly refer to the Verification Center for more details regarding your account. Take care.

PS
1 review
8 helpful votes
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The BadLancer
August 3, 2015

They hold up my withdraw since 1 month and still pending, the scheduled date arrived and gone and payment is still pending. I asked why this happening they said once of employer need some pending formalities with accounts. I investigated and found that employer cnascidonascido has completed 5+ jobs since last 1 year and has 4.3 rating and 4 good review. They always have stupid reasons and stupid answers to hold Freelancers hard earned money. All support request just pending since last 1 week they even didn't get time to open and assign it to their staff. I am not sure whether they are real scammer and fruaders but what happening to me is bad, and I need to ask my employers to come to Elance if they want me to do their work, that's the only alternative best way I found. I am not sure when I will get my money, hope someday with kindness of Freelancer I'll recieve my hard earned funds.

Date of experience: August 3, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Sandeep. I see that this has already been addressed via the ticket ID GJJ-378-57496 and that your withdrawal request has been verified. There are some protocols that we implement for our users' security, and we kindly ask for your understanding regarding this. Should you need assistance in the future, do not hesitate to contact us anytime. Take care.

Virginia
2 reviews
13 helpful votes
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The scam continues
July 29, 2015

I cancelled my subscription to this site when I wrote my first review 7/29. Today on 8/26 they had the nerve to charge me a monthly fee again. As far as I am concerned, they are a bunch of thieves. I cancelled again and requested they return the funds or I would contact a lawyer. Guess we will see. Once they have your bank or credit card information, they will continue to steal from you.

STAY AWAY FROM THIS SITE!

Date of experience: July 29, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Tammy. I regret to know that you think that way towards the site. Let us assure you that each project is monitored by a dedicated team before it goes live. We do not encourage fake or invalid jobs (projects that violate the site's Terms & Conditions).

To score jobs, make sure that you have completed your profile and your bid is effective. You may refer to these articles for tips:

https://www.freelancer.com/articles/view.php?id=1284
https://www.freelancer.com/community/articles/10-tips-for-writing-an-effective-bid

India
1 review
8 helpful votes
Follow Surendhra K.
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I try to withdraw my funds one time, but it was in pending, and i contact them to ask why, they tell me great stupid reason that my employer was not update them phone number. And they wan me to contact my employer to tell his phone number update. It is great stupid and unwanted thing freelance.com keep and killing freelancers. WTF and why should i care about my freelancer profile update? We have no deal after done the project.

Date of experience: July 28, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Surendhra. This is Lara and I'm from Freelancer.com. Allow me to help you with your concern. Feel free to send me an email at [email protected] so I can check this for you. I will be waiting for your email. Take care!

Lithuania
1 review
8 helpful votes
Follow Zilvinas M.
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I'm very disappointed about this page. It will get one star until it repay my money. I accepted fake project in INR so my money was converted from dollars. And then I accept I lost a lot of money on taxes. After 1 or more month. The project was closed and I lost my money because Freelancher.com take my money on taxes and didin't bring me back. I'm swearing on you. It's share on You. BTW my acc: (Private). The fake one is: kanav1111 he is from India. Write me email freelancher admins. Or I will write more reviews about Your page.

Date of experience: July 28, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Zilvinas. It really is frustrating to be working on a project and not get paid. I see that for your first concern, this is being addressed via the ticket EJO-611-60766. As for the second, we have updated your other ticket NSF-582-21963. Kindly refer to the latter for updates. Thank you!

Arizona
1 review
8 helpful votes
Follow Cara H.
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Where do I start. First off they scam people left and right. This morning I woke up to my bank account having a transaction of over $261 dollars taken from my account by these people. I signed up to be a freelancer to EARN money and they stole money from me. Thankfully my bank is disputing the transaction, I closed my freelancer account, and will warn everyone and anyone of this company. The people there are fishy too. I spent 4 days writing a 10,000 Ebook exactly as the outline was and in the end the client said that it "wasn't following the outline" basically got a free ebook from me in the end. Do not trust this site, don't do it. Stay away look for freelance work elsewhere

Date of experience: July 28, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Cara. We are sorry to hear that you have opted out of the site. However, we still would like to assure you that the transactions were all valid. You may check it here for more details: https://www.freelancer.com/feesandcharges/. We wish you good luck in your future endeavors. Take care!

California
1 review
6 helpful votes
Follow No T.
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When you sign up, you're automatically signed up for a Plus plan and you get billed after a month if you don't notice. If you delete a project you get charged $5 (wtf?). I'm afraid to use the stupid site because everything I click costs me money

Date of experience: July 27, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, this is Lara from Freelancer.com. You may always downgrade your membership and cancel the Billing Agreement in your account. Feel free to send me an email at [email protected] and I will be more than happy to assist you. Thanks!

India
1 review
7 helpful votes
Follow nishnat p.
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Worst website
They closed my account and they are not giving me my money
This website is so fake with worst support system

Date of experience: July 27, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Nishnat. I tried to look up the username you indicated so I can check this for you, however, the username was not found. Feel free to send me an email at [email protected] so I can assist you. Take care!

Canada
1 review
8 helpful votes
Follow Manu J.
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Submitted many bids, every time freelancer is asking for $ to move your bid higher up. Now I finally got the first "Job", an impossible job to complete: Transcript of a miserable audio tape with an interpreter talking over it. After I tried I turned the job down, but my paypal account was already charged from freelancer w/o any notice or mail for what the charge is. I guess it's a rip off site, typical crook business. Lots of promises and lots of crap on this site.

Date of experience: July 25, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Manu. I'm sorry to learn that you feel that way. I see that you have not sent us an email about this, though. Please allow me to assist you. Feel free to send me an email at [email protected] and I will be more than happy to check this further for you. Looking forward to hearing from you.

Germany
2 reviews
17 helpful votes
Follow Tristan L.
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I publish a five figures project, I made the payment with paypal and freelance cash their percentage, the guy who accept the project wasn't able to finish. Well at the end, after a short discussion I paid 0$ to the freelancer, I found out that he didn't had the expertise he listed, well. I ask freelancer.com to refund the entire amount, they refund me the money to paypal, 3 1/2 weeks later. They refuse to send me the whole amount, they took a big bite from the amount because I post the project on the site, and that has a cost, the percentage was gone, project wasn't finish. A complete waste of time. And I'm paying a Lawyer in Sidney now to sue them, if that fails I will speak with the locals. I will personally enter in their offices and offer them a bunch of flowers.
Customer services replied here below, but this is just to say hello! This hasnt been solved.
I mean, as the website rulers sees a project completed and they resolve in favour of the freelancer, this is a good thing but not when lots of $$$ are involved. The delivered quality was extrem below anything reasonable. I don't asking for Gucci quality by paying bananas, that's for sure. Well I'm not the only one.

Date of experience: July 23, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Tristan. I see that this is now being handled via the ticket ID HFY-226-81162. Please refer to the said ticket for further instructions. Thank you and take care!

Illinois
1 review
4 helpful votes
Follow Erin S.
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SCAMMER
July 22, 2015

Hi there I'm a freelancer. The user with the name: ww55qhx is impersonating someone. He has owed me money for a while and I found out he told me his name and everyhting about him was a lie. He said his name was Jonathan and all these things in my messages but when I went to send a final invoice I found his name is Jordan Ragsdale and he lives in alabama. He refuses to pay me the money he owes me! Please at least delete him so this doesnt happen to anyone else!

Date of experience: July 22, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Erin. This is Lara and I'm from Freelancer.com. Allow me to assist you with your concern. Please send me an email at [email protected] with the project ID in concern so I can further check on this. I will be waiting for your email. Take care!

India
1 review
10 helpful votes
Follow Jatin K.
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I have completed a project months ago and got the payment for that around 30$ out of which i got 25$ ( 5 $ deduction for fee but thats not the issue)
But now after months ago suddnly my account was deducted with 30$ and got the info about some reverse transaction after which i check the client id which was deleted till then. Now the totally 35$ was taken from me when i got only 25$ from the project
I got no email no confirmation no news about that reverse transaction. Now i wanna know that why that money was deducted after months.
Our agrement does not contain this info that if a employer will change his or her site after years or decades then also we have to pay for them.
They are simply doing fraud
0 satisfaction
0 cstmer support

I will prefer every one of you to go for UPWORK or elance as freelancer will only eat your money which you have earned from hard work.
Till now they are not replying and saying me to contact directly to the employer when i even dont have his contact details ( which was their terms and condition)

Date of experience: July 21, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Jatin. I regret to learn about your negative experience with your employer. As what we have explained via chat, this has been done to protect our users, including you. Your understanding will be greatly appreciated. Take care!

Utah
1 review
15 helpful votes
Follow Vishal P.
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I posted a project to develop an iphone application. Got number of automatic bids. As time was running out, I selected a bid and talked to the developer. He agreed to everything in the chat to win the bid. Once I awarded the bid, the real situation kicked in. The developer who promised to finish the project in 10 days worked on it for 6 weeks. To get the second milestone paid he gave me a crappy UI. When asked to make it as per design document, he started to ask for more money. And finally made all sorts of excuses and closed his account.

At the end of 6 weeks, I have paid out $550, have leaked my UI design and have crappy code which is worth *******@Freelancer: Good job guys. Way to go.

Date of experience: July 20, 2015
India
1 review
0 helpful votes
Follow Aditya D.
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I got one review and 5 star rating in my project (first project)
I cant see them now while bidding, my review and stars while biding are gone, while they are still there on my front page.

What to do? How itt happend?

Date of experience: July 20, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Aditya. A ticket has been sent to you so we can better assist you. Here's the ticket ID: CQG-714-27486. Looking forward to your response.

Philippines
1 review
3 helpful votes
Follow Fang E.
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I was recently paid for a project I've done and yesterday, i saw the funds but when i checked today, it says under the field USD $-4.81. May I know what the negative $4.81 is?

Date of experience: July 19, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Fang. An email was sent to you regarding this. Here's the ticket ID for reference: SOC-640-69396. Take care!

India
1 review
18 helpful votes
Follow Nikhil G.
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I accepted a project worth $1250 on freelancer.com and $125 was deducted from my account to accept the project as per freelancer policy ( I am okay with this charge as I have been using freelancer for a long time now and I respect their policy.

The issue arise when the employer went unresponsive after me accepting the project and I contacted freelancer.com chat support to cancel the project and refund the $125 that they deducted for this project's fee. They simply denied to provide me a refund by saying that they will not refund as it was deducted as a fee to their that they provide to the employer and the freelancer.

I am shocked on hearing this and lost $125 just for accepting a project where the employer is not going to pay me anything as he is no more responding.

Now I am going to ask my bank for the chargeback.

Date of experience: July 16, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Nikhil. We have sent you an email regarding your concern. Here's the ticket ID for your reference: TKS-305-47693. Hope to hear from you soon. Take care!

Massachusetts
1 review
13 helpful votes
Follow michael m.
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I SIGNED UP ON THIS SITE COUPLE WEEKS AGO AND POSTED MY FIRST PROJECT AND ALSO ATTACHED DETAILED DOC FILE TO EXPLAIN WHAT I NEEDED. WITHIN FEW SECONDS OF MAKING THE PROJECT LIVE I HAD OVER 45 BIDS! NONE OF THE BIDDERS READ MY BRIEF OR CHECKED MY ATTACHMENTS. IT LOOKS LIKE SOME ROBOTIC BIDDING FEATURE OR AUTOMATED BIDDING FUNCTION! MY INBOX GOT SPAMMED WITH ENDLESS MESSAGES AND I DELETED THE PROJECT RIGHT AWAY! I WILL NOT BE RETURNING TO THIS SITE AGAIN!

Date of experience: July 15, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Michael. While we do not have control over the users' action with regard to bidding, let us assure you that we monitor this for any unprofessional and/or abusive language. You may want to check out the "Recruiter" feature and let us help you look for a suitable freelancer. Hope to still have you on the site. Take care.

South Carolina
1 review
7 helpful votes
Follow Rj L.
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1) I have had 3 different kob posters abandone their projects halfway through, just disappear. So I get stuck with incomplete projects, which drag my rep down, make it look like I am already working on two large projects, etc. Freelancer refuses to remove them! They hurt my ability to win bids and its not my fault those $#*! job posters just left and abandoned their projects midway through it! Now I have a guy I completed his project and he just disappeared and hasn't paid me a dime. Freelancer offers NO REAL way to get support! They side with project posters ALL THE TIME and I have had MANY project posters rip me off and try to. Freelancer is unreasonable and tries to make tons of money offf people with stupid pay exams! If my $60k college degree doesnt tell someone I know what I am doing then thats just too bad for them, 200 different $5 cheapass exams is not going to show them different! Oh, and I cant dispute the job poster hasn't paid me yet because you cant dispute without a single milestone being paid. MAKES NO DAMN SENSE AT ALL!

Date of experience: July 15, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, RJ. I am sorry to learn about your experience. We have already update your ticket UMP-697-41006. Kindly respond so we can move forward with the investigation. Take care!

Texas
1 review
7 helpful votes
Follow J R.
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Everything the negative reports on the site have confirmed are true. I was only on the site for a week and I was happy to get offered a position until a few hours ago. Twice in a $#*!ing day, people tried to scam me. One guy sent me a link for what was most likely a virus riddled site to begin with, sent login credentials that didn't even work, didn't respond to emails and the site actual site saying directly that they had no association with people who hire through emails.

Then a second time when some guy from India tried to scam me and get access/ information to my paypal account, even going out of his way to show me a fake document to prove who he was. (a U.S. passport and it was HORRIBLY photoshopped, his picture wasn't even inside the margins). If you receive a job that includes this email: *******@gmail.com please don't follow through with it.

Freelancer is partially responsible for this. They need to start screening employers, someone is going to sue the crap out of them one day.

I'll say this in advance NO Lara or anyone else associated with freelancers.com, I don't want to contact you and see how it can be a fixed, or talk about what happened as you've asked others on the site.

Date of experience: July 14, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, JR. I regret to learn about your unpleasant experience with other users on the site. This is why we always remind the users, to be careful in accepting and awarding projects. Make sure that you have discussed with the other party before making any transaction. If the need arises, do not hesitate to contact us in the future. Take care.

Pakistan
1 review
5 helpful votes
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FREELANCER SCAM
July 13, 2015

Ince my account suspended due to some reasons. I just submit the ticket the first email was responded about 7 days and again when reply since I'm waiting 6 days they are not replying me
Or giving me the reason. They just told due to some employer complain but where is the name of employer. The account was Limited Before but about an hour it got suspended all the clients are in skype list and I asked them that did you complained about me they said no then why the hell freelancer
In putting me in trouble with out any reason. Freelancer always have scams like reversal extra why they don't solve that matter instead of making fake money and putting person in trouble I do have proof for all. No 1: Freelancer TIER-2 Department is the slowest service I have ever seen in my life
No 2: They try to take money for the freelancer account to grow their market shares
No 3: They don't let us know that account will be closed if you did this mistake again.
No 4: Please check the proof attached below
No 5: Account verification was giving error due to I can't login and they where asking for login

They play a game after suspending the account they give us the link to upload the document where they ask login and when you login you are shifted to suspended page if the person can't verify the document so how can they solve it. They play game like this please check the guys support me need your support.

+11
Date of experience: July 13, 2015