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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
14 helpful votes
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Real Story with this scam site happened to me just few days ago I was new to the site they sent me one of their HIRED scammers, the scammer appointed me for a project out of no where I accepted it depending on this big site will protect my rights but NO! They charged me for that fake project, the employer then asked for Nude pictures (a trick to drive me away and run) when I refused to send the pictures he simply deleted the project and left the website I complained to the support team and they told me they are not responsible for the work between the employer and the worker and that I own them the project fee regardless of their hired scammers (I am confident that they are hired because I was new to the site and the employer came out of no where), be aware everyone don't bid or accept any project the employer can do anything and not pay you a penny but the site will deduct their fees anywhere and they are not responsible for the employer behavior!

Date of experience: August 15, 2016
Philippines
2 reviews
17 helpful votes
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Freelancer.com is hiring people to fill up positive reviews of complaint sites so that the first pages of reviews on review websites will show only 5 stars. So this is how they "up" their game to cover up their negative unresolved issues.

What they do before is they act and talk to every person who post negative review telling them to contact them through their email to get the issue resolved. In fact, I did that but eventually you always end up with unresolved disputes. Eventually people re-posted their experiences online. Their "terms and conditions" is the natural downfall of the company. They think it is fair, but it seems like users don't see it fair thus this is the natural result of their doings.

Date of experience: August 12, 2016
BA
1 review
4 helpful votes
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Best site ever
August 12, 2016

Freelancer.com is best, it's so easy to find a work here for good price. It is easy to begin and also later when you have good rating you can win many projects as you want. Really great opportunity for everyone. Highly recommend to anyone who want to start doing as freelance graphic designer!

Date of experience: August 11, 2016
Saudi Arabia
1 review
1 helpful vote
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Dreams Come True
August 12, 2016

Freelancer Changed My Life. Its Very Easy And Flexible to use.

Big Fan Of Freelancer.com. I Never use any other freelancers site because i got every thing from here Freelancer.com.

Thumbs Up (Y)

Thanks

Date of experience: August 11, 2016
India
1 review
1 helpful vote
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I would be highly recommend freelancer.com
It changed my life and my lifestyle.
Now i left my job and do fulltime freelancing.

Since i belive its the best ever platform to showcase my dynamic skills and suits my problem solving charater.

Date of experience: August 10, 2016
VE
1 review
0 helpful votes
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Firesoft International, C. A. it's a company that started with just a couple of freelancers and in a little space of time we were able to grow and grow. After less than a year we have achieved lots of the goals we aimed for and were able to turn ourselves in a real company.

This is all thanks to Freelancer for their help, they guided us and supported us, while we, at the same time, got more and more experience and knowledge.

Thanks, with all our heart to Freelancer from Firesoft International, C. A.

Date of experience: August 10, 2016
Serbia
1 review
4 helpful votes
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Terrible experience
August 10, 2016

Stop Losing Money with such service, it is awful...

Date of experience: August 10, 2016
Australia
1 review
5 helpful votes
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Robin Hood on-line.
August 10, 2016

If you want to know how to save your money, it is not to use Freelancer.
There are forever paypal payments being made automatically to them - they have had to refund money on one project, and when the project fell through (the freelancer employed to do the job failed to finish it, not their fault, although their system did recommend him as the best person for the job!) I chose Paypal as the payment return.
14 days before they will even process the payment - 14 days! There site says it is for security reasons - it does NOT take 14 days to process a paypal payment.
I have emailed them three times on this issue - and customer support has failed to even reply once. If I could give them 0 stars I would - terrible terrible customer services and standards.
Summary - numerous payments made by Paypal that they don't tell you about when you sign up, no customer support, and they hold on to your own rightful money even when they should be paying it back. Sound like a reputable platform to be dealing with - make your own decision...

Date of experience: August 9, 2016
Argentina
1 review
0 helpful votes
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You need to read, understand and follow them rules, if you do so then you shouldn't have any problem working with them.
I make my living working only on freelancer, com and i am quite happy and willing to keep on doing so.

Date of experience: August 9, 2016
Argentina
1 review
0 helpful votes
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Thanks Again guys!
August 9, 2016

Freelancer create future, enterprises and happiness to all users, for my part, i have built a great company working from home, thanks again!

Date of experience: August 8, 2016
Pakistan
1 review
0 helpful votes
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Freelancer Is the best platform among all other sites Who copied freelancer freelancer team is very cooperative and helpful specially Alejandra, matt bickerstaff, Tim Brewer Matthew Poon due to freelancer i am living luxury life as its quite simple to understand u can easly get very skilled developers and serious clients

Date of experience: August 8, 2016
Turkiye
1 review
10 helpful votes
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I opened a contest with not a Guarantee payment and the posts were a disaster. I didnt choose anyone but they send me a msg stating they took my 140 usd and distrubute to the winners :) still I cannot see who won, nor get the files as it is locked nor take my money back https://www.freelancer.com/contest/Develop-a-Corporate-Identity-*******.html this is the link. And the msg is:
The prize for your contest Develop a Corporate Identity has been released to the top entries and freelancers.
You guaranteed to award the prize for the contest but did not select a winning entry within the 30 days provided.

NO SIR I HAVE NOT GUARANTEED IT!

Date of experience: August 8, 2016
Brazil
1 review
0 helpful votes
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Thanks freelancer.com, I love travel around the world, now I´m relaxing from Rio de Janeiro, Brasil, Really love work and walk in the beach. Regards. Yuly

Date of experience: August 5, 2016
Argentina
1 review
1 helpful vote
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I only can say good things about the site, since I started at work on freelancer.com two years ago, everything has been really good. The support its always there for any doubt, the payments are on time every time, and the chances to get work are too much.
Freelancer.com it's an awesome opportunity to start a great career in the world market.
I highly recommend freelancer.com!

Date of experience: August 5, 2016
California
1 review
3 helpful votes
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Used it for the first time. Not reliable as the first 'freelancer' used a fake identity. All he wanted and cared about was milestone being funded. Tried to look for ways to email Freelancer.com for questions as I accidentally hit the 'recommend' button of this failed free lancer and wanted to figure out how to un-recommend. It could not be done! Horrible site.

Date of experience: August 4, 2016
Germany
1 review
6 helpful votes
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BS
August 4, 2016

Choose between underpaid work or beeing scammed.
I've also gone through projects which wnted me to download a RAT posing as an image file.

Date of experience: August 4, 2016
Ukraine
1 review
8 helpful votes
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Run away!
August 3, 2016

Is it possible to put 0?
I took a project, my employer has got his file and just deleted his profile. And the freelancer.com took fee and charged me... so I did the job, and I payed. Not fair!
And there is no way to get the true..

Date of experience: August 3, 2016
Texas
2 reviews
12 helpful votes
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Freelancer is a SCAM
August 2, 2016

I was recently had my account hacked and projects were accepted on my behalf. They take a 10% project fee from the amount? What? That's crazy that I have to pay to work! Anyway, I thought that because I was hacked that I would be refunded because I didn't accept the project? Boy was I wrong! I lost $120 because freelancer won't refund me and PayPal didn't help either. I'm letting everyone know that Freelancer is a scam website that has fake employers on there ready to use people and take their money! YOU HAVE BEEN WARNED! I'm in the process of shutting down my account, they cannot be trusted. They will not refund under any circumstances even when it's not your fault. Even if the employer backs out of the project you accepted, you lose the 10% you paid and don't get paid! Why are they still allowed to run their SCAM SITE?

Date of experience: August 2, 2016
Sweden
1 review
9 helpful votes
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Double fees
August 2, 2016

I created one small project and got 14 transactions... 14!
2 project fees.
4 transaction fees
2 milestone payment (i only had one milestone)
4 deposits
1 membership
1 something i don't even understand.

The totalt amount of fees you pay is significantly over 10% of the project and your bank account history will look like a receipt from a super market with all the transactions from freelance.

This isn't just bad. This is hoax.

Date of experience: August 2, 2016
California
1 review
9 helpful votes
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Just don't do it...
August 2, 2016

I was a Freelancer on this website until recently. All they do is take their cut of YOUR money and give you pre-written responses when an issue arrises (which will happen - trust me!).

I've provided work to employers whom never paid me a dime! They disappear and/or chargeback their $ to get free work. Freelancer also penalizes YOU because of your employer not verifying their identity... like what? How does that make sense? What are we supposed to do - force them to verify their identity? Pretty sure that's up to them whether they wish to put their personal info on a fraudulent website.

I've lost HUNDREDS of dollars on this website due to the horrible way they do business. I do not recommend and glad I found an alternative!

Date of experience: August 1, 2016