Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Russell F.
Unfollow Russell F.
Share Review
Report Review

Very nice agent and fast and easy solution to my issue. Top agent. Why do I need to put 100 characters? Is this an essay? I feel like I am back in high school.

Date of experience: October 24, 2017
Hong Kong
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Awesome Antionette
October 25, 2017

Brilliant, she explained politely and understood my concerns about similarly described projects.
I WONT be making THAT mistake (talking to anyone outside the chat on here and paying employers for work, - funny as several people did warn me and I said na its a reputable site so they wouldn't let scam artists through) again

Date of experience: October 23, 2017
RU
1 review
0 helpful votes
Follow galina o.
Unfollow galina o.
Share Review
Report Review

Спасибо, за помощь в решении моего вопроса о закрытии проекта! бла бла бла 100 символов, очень приятно иметь с вами дело!

С наилучшими пожеланиями!

Date of experience: October 23, 2017
Colombia
1 review
0 helpful votes
Follow diana a.
Unfollow diana a.
Share Review
Report Review

Soluction about a payment problem
October 24, 2017

She was really helpful about my problem, she solved the promblem in a short time, was so kind, explain me the problem in detail,
She explained to me that it was what had happened

Date of experience: October 23, 2017
Canada
1 review
0 helpful votes
Follow Al d.
Unfollow Al d.
Share Review
Report Review

Great support
October 24, 2017

Excellent customer support. They solved my issue in no time after I contacted them via online chat. I do recommend freelancer

Date of experience: October 23, 2017
Indonesia
1 review
0 helpful votes
Follow Hanfie V.
Unfollow Hanfie V.
Share Review
Report Review

Quick Response with Great Solution
October 24, 2017

5 stars for Deana R. From Freelancer Support. My issues were solved quickly, given with explanation so it wouldn't be happen again in the future.

Date of experience: October 23, 2017
Pennsylvania
1 review
0 helpful votes
Follow Krista F.
Unfollow Krista F.
Share Review
Report Review

Great service!
October 24, 2017

Antoinette B. Really helped me understand how to quickly fix my issues and explained in a well mannered way how to resolve any questions I had.

Date of experience: October 23, 2017
India
1 review
0 helpful votes
Follow Prashant A.
Unfollow Prashant A.
Share Review
Report Review

Help with contest handover
October 23, 2017

Stephanie was really helpful and responded promptly. I really appreciate that. I needed some help with contest handover and for that I needed support from freelancer team. Stephanie addressed my query and I hope the issue would be resolved in about 2 days. Thank You

Date of experience: October 23, 2017
Nigeria
2 reviews
2 helpful votes
Follow Rose P.
Unfollow Rose P.
Share Review
Report Review

Wow! I am happy for the response. I didn't know that the agent will respond to my message so fast considering the millions of people on the platform. I am honored. Thanks so much

Date of experience: October 23, 2017
Malaysia
1 review
0 helpful votes
Follow Zamani s.
Unfollow Zamani s.
Share Review
Report Review

Thank you
October 23, 2017

Very understandable to my situation, to help me clear the project fee after a consideration. Thanks!

Date of experience: October 23, 2017
Israel
1 review
0 helpful votes
Follow Idan I.
Unfollow Idan I.
Share Review
Report Review

Perfect support!
October 23, 2017

He relaxed me (Antoinette B) and now I know that I can trust freelancer to get my money back if someone used me.
Really fast and helping.
Thanks!

Date of experience: October 22, 2017
Hong Kong
1 review
0 helpful votes
Follow Wong C.
Unfollow Wong C.
Share Review
Report Review

Nice experience with support chat
October 23, 2017

She is quick and nice, and solve the problem perfectly. I am relieved in the way the issue is treated. Thanks a lot

Date of experience: October 22, 2017
Canada
1 review
0 helpful votes
Follow Garnette R.
Unfollow Garnette R.
Share Review
Report Review

Excellent Service Provided
October 23, 2017

It was very professional and respectful. The agent totally understood my concerns and appropriately addressed them to my satisfaction within a timely manner.

Date of experience: October 22, 2017
Romania
1 review
0 helpful votes
Follow Narmin S.
Unfollow Narmin S.
Share Review
Report Review

Very helpful
October 23, 2017

An excellent support team. Very fast reply, my issue was solved in a couple of hours.
I am thankful for their help.

Date of experience: October 22, 2017
India
1 review
0 helpful votes
Follow Sanjib S.
Unfollow Sanjib S.
Share Review
Report Review

Good!
October 23, 2017

Though it was bit late but was in detail... may be because of new process. But response was in detail which helped me to gain deeper understanding.

Date of experience: October 22, 2017
NL
1 review
4 helpful votes
Follow Atha n.
Unfollow Atha n.
Share Review
Report Review

5 Star reviews are generated by their customer support, freelancer.com knows that their ratings are 2 Stars and work every cheating angle to improve rating, not the website/services - this says everything

Currently in minus 120$ for 2 projects, because freelancer.com rules allow employer to f**k a freelancer, meanwhile the freelancer has 0 input to the process, unless you say something that can be used against you.

You will not know about the problems of the website, until you encounter well-hidden unfair rules.
Most of the users are duplicate accounts, fake projects to lure (limited) bids and to encourage membership sales.

Date of experience: October 22, 2017
GB
1 review
0 helpful votes
Follow Paul F.
Unfollow Paul F.
Share Review
Report Review

Great support
October 23, 2017

Thanks to customer support for help me to recover some off my money back from Ahmed0666 who is a lier. But the freelancer customer support help me street away with the problem and I hope they will delete that account to not be any more problems on the future. Thanks

Date of experience: October 22, 2017
Nevada
1 review
0 helpful votes
Follow Jo R.
Unfollow Jo R.
Share Review
Report Review

I signed up with Freelancer and immediately awarded 2 projects. The first had to be revised and getting the payment "milestone" adjusted properly was a nightmare until Troy C from chat support stepped in and manually made the adjustments my freelancer and I wanted. So instead of my having to shell out more money and wait for the original milestone to be refunded all was credited properly. Thank you again Troy C.

The 2nd project the freelancer was awful. He didn't communicate, did work he wasn't supposed to do and didn't do any work within the scope of the project. Again chat support came to the rescue, advising me how to properly make a dispute and I got the milestone money back the same day.

Because all these issues took so much of my time away from getting work done I probably won't use Freelancer again. If you're new to Freelancer my advice is either spend some time before posting your first project to understand what your limitations are in controlling the upfront money you pay.

Date of experience: October 21, 2017
New Jersey
1 review
0 helpful votes
Follow Misty S.
Unfollow Misty S.
Share Review
Report Review

Satisfied with the Help Desk
October 23, 2017

I am very much satisfied with the help of customer care agent "Sandra T". She is very fast in her response and kind in handling issues.

All thanks.

Date of experience: October 21, 2017
India
1 review
0 helpful votes
Follow Jeet S.
Unfollow Jeet S.
Share Review
Report Review

Quick response
October 23, 2017

Needed help in resetting the account. Got it within a few hours. Satisfied with the quick and easy service.

Date of experience: October 21, 2017