FreelancerReviews 20,197

I needed more info about how the preaproved payments were going to be used, because I prefer to approve them manually. Marina B. Was swift to answer, precise, and efficient.

Absolutely awesome! Extremely Professional with Excellent Communication!

I have got a difficult issue when i try to Authenticate my card, so i contacted the Freelancer.com Support by a message to ask help, i thought that they will answer me after 2-3 days, but i was surprsided by a replay after just one hour!
He "Ryder S" gave directly the solution and asked meif i need anything else, and effectively he solved easly my problem with the Confirming of Identity, thanks to his advice and guidance.

Honestly It was an excelent support.
Keep your high efficiency. Thanks.

A total waste of time for business owners and entrepreneurs. The customer service is non-existent. And the freelancing 'talent pool' is littered with unskilled workers looking for a free lunch. To make things worse, Freelancer make it extremely difficult for you to reverse your freelancer.com account balance back into your bank account. In fact, I'm still waiting. Total waste of both time and human resources. Avoid at all costs - total crooks.

I had subscribed on Professional Membership on Freelancer.com by a mistake and after that money was withrawn from my PayPal account automatically. I wrote about the problem to Freelancer Support Team and ask to return my money back. Support team reacted quickly and helped me to solve the question. My money was returned back to my account with their help.
Thanks a lot for professional help.

I have found completing projects on freelancer very challenging and satisfying. The way disputes and problems are dealt with does depict a certain level of sincerity. However, in the event of being cheated by an employer, freelancer's "reversal payment" policy is extremely infuriating! Both the scammer and freelancer seem to collaborate in depriving one of hard earned money.
It happened to me and I'll never forget, I have been greatly discouraged from reporting any scammers I may have encountered since my sad experience.

Antoinette was able to resolve my issue in not only a timely but understanding manner - kudos!
She took on board what I was asking and got it straight away unlike another consultant who took over an hour and still kept regurgitating please refer to website crap

Antoinette - Super Star!

Tried freelancer for the first time and completed a project for a $250 fee and was charged a $25.00 project fee. The person who hired me never paid and stopped responding to messages... took over a week to get anyone from support to assist or respond and when they did just told me that project fee is non-refundable. I'm out 8+ hours of my life and 25 bucks and feel like I was conned by both parties.

*Update 25th October 2017
They have issued a refund. I can't retract this review though because this is the 2nd time support has told me they couldn't refund and it's taken a bad review or taking that extra step to receive money back.

Thanks to the member of staff who has taken care of this for me though.

*Update: October 24th 2017
Recently advised that the fee refund was a "one-time" deal. So this company's policies are truly broken and preying on the necessity for freelancers to seek employment and making it more or less a gamble. I did everything in my power to ensure my client was happy before being awarded the job, and once awarded and I accepted it, my fee was deducted and the client shortly after cancelled leaving me with lost time and earnings.

This is a serious issue, no money should be taken until funding is secured from the client. I not see that any real service being truly rendered.

**update: October 24th 2017
Yet again was awarded a job after providing a very time extensive demo for the prospective client. They approved the demo and asked me to extend it. I was awarded job. Charged fee. I delivered the updated work as scheduled and they immediately cancelled job with no explanation leaving me out of time and pocket. I'm hoping someone from the Freelance team and address this updated review.

**Update September 2017
After addressing this issue through TrustPilot, I was able to contact Freelancer again and am now in the process of obtaining a refund. I shall leave this review on here as initially I was told this was not possible, but I do want to extend my thanks to the team member who dealt with this since my post on here!

2016
I used Freelancer for approximately a year or so. I was awarded one job on it when I initially started out which kept me using it.

I was awarded a job for $1000. Freelancer immediately took $50 fee from me as the contractor and the client was not to be heard of again.

Freelancer does not vet nor require client details, nor request funding of a project prior to taking their fees from the contractors, meaning you can lose out big time.

You will not be reimbursed as per their terms.

This company is a sham.