Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ericka S.
Florida
1 review
0 helpful votes
Follow Ericka S.
Unfollow Ericka S.
Share Review
Report Review

I am giving Kayla B 5 stars for excellent customer service. She understand my issue and resolved it immediately.

Date of experience: January 24, 2018
Philippines
1 review
0 helpful votes
Follow Bemmygail A.
Unfollow Bemmygail A.
Share Review
Report Review

My Issue is Resolved!
January 24, 2018

Kayla B. Listened and understood my concern and so quickly she explained everything and resolved the problem. I am so happy!

Date of experience: January 24, 2018
Saudi Arabia
1 review
0 helpful votes
Follow Angelo F.
Unfollow Angelo F.
Share Review
Report Review

Profile picture editing
January 24, 2018

Great assistance, I had trouble in uploading my profile picture, but chat assistant "Kayla B" was of great help, thank you very much

Date of experience: January 24, 2018
Kenya
1 review
0 helpful votes
Follow Maimuna A.
Unfollow Maimuna A.
Share Review
Report Review

Very helpful
January 24, 2018

My account was charged with a project fee which the client never gave me the job. Berry managed to sort out the issue for me

Date of experience: January 24, 2018
Malaysia
1 review
0 helpful votes
Follow liew p.
Unfollow liew p.
Share Review
Report Review

Kayla B good service
January 24, 2018

Kayla B is very good in service. She is very patient and all of my demand she does. She is very good. Great helping

Date of experience: January 23, 2018
Sri Lanka
1 review
0 helpful votes
Follow Savio P.
Unfollow Savio P.
Share Review
Report Review

Fast support
January 24, 2018

Its so great freelancer having live support and contacting fast as possible, awesome work. Thank you Very much

Date of experience: January 23, 2018
Hong Kong
1 review
0 helpful votes
Follow Rachelle L.
Unfollow Rachelle L.
Share Review
Report Review

Great Service
January 24, 2018

Antoinette B. Was Very Helpful. And flexible service. Appreciate it. Thank you so much!

Date of experience: January 23, 2018
Egypt
1 review
0 helpful votes
Follow Sameh T.
Unfollow Sameh T.
Share Review
Report Review

Best live chat support on freelancer
January 24, 2018

Excellent support, fast response, very professional, excellent support, fast response, very professional,

Date of experience: January 23, 2018
MD
1 review
0 helpful votes
Follow Alex D.
Unfollow Alex D.
Share Review
Report Review

Stephanie M. Helped along the way and was very kind to me.
Everything was solved within 5 mins.
Thank you

Date of experience: January 23, 2018
Bangladesh
1 review
0 helpful votes
Follow Pervez A.
Unfollow Pervez A.
Share Review
Report Review

Outstanding service
January 24, 2018

Again and again I want to thanks freelancer for their outstanding support service. Also Stephanie M is awesome and friendly minded. I am really happy to get freelancer support service.

Date of experience: January 23, 2018
New Zealand
1 review
0 helpful votes
Follow valeria g.
Unfollow valeria g.
Share Review
Report Review

Ottimo
January 23, 2018

Mi piace questo sito perchè ti da la possibilità di lavorare con clienti da tutto il mondo.
E puoi anche vedere i loro lavori.
Hai accesso al portfolio.

Date of experience: January 23, 2018
India
1 review
0 helpful votes
Follow Delaine T.
Unfollow Delaine T.
Share Review
Report Review

Excellent Platform
January 23, 2018

We have recently start there and got some fantastic lead of work. Amazing platform with excellent support. They have 24/7 chat support and I loved it

Date of experience: January 23, 2018
Wisconsin
1 review
0 helpful votes
Follow Matthew P.
Unfollow Matthew P.
Share Review
Report Review

Amazing Assistance!
January 23, 2018

My client was ill and was unable to respond within the allocated time, and my representative was able to add additional time to accommodate my client, so they have further time to judge the logos that were submitted as they have been in the hospital. I am so grateful that they could assist.

Date of experience: January 23, 2018
India
1 review
0 helpful votes
Follow Kamalanabhan J.
Unfollow Kamalanabhan J.
Share Review
Report Review

Impressive Support
January 23, 2018

Kimberly R helped me resolve my issues promptly and helped me understand how their system works.
The Live Chat support helped me a lot.
Thanks

Date of experience: January 22, 2018
Indonesia
1 review
0 helpful votes
Follow Ahwai G.
Unfollow Ahwai G.
Share Review
Report Review

Easy
January 23, 2018

Everything was clearly explained and my problem was solved within 10mins.

The assistant was quick to help and understands my problem.

Date of experience: January 22, 2018
Ecuador
1 review
0 helpful votes
Follow MariaFernanda R.
Unfollow MariaFernanda R.
Share Review
Report Review

Freelancer help
January 23, 2018

The attention of Miss Crystal N. Was excellent, very educated and very good treatment, very good attention continue like this, is the best page freelancer that can be found

Date of experience: January 22, 2018
India
1 review
3 helpful votes
Follow Jyothsna K.
Unfollow Jyothsna K.
Share Review
Report Review

Fraud employers
January 25, 2018

I recently got a job of converting 100 jpg images to ms word files. The employer was sending those in installments 50 images once, 25 images once, and that's all. Whenever I call he always says "payment is after completing 100 images only" I agreed and completed 75 images. Now I am calling him to send 25 images more to finish my work and get money. He is not responding to my mails, messages, and disconnecting my call. People work for money giving all their time, job is not for fun. I advise everybody to try to avoid freelancer.com

Date of experience: January 22, 2018
France
1 review
0 helpful votes
Follow Ouail B.
Unfollow Ouail B.
Share Review
Report Review

A very professional and very helpfull, it made the whole process simple and easy, and the problem was solved smoothly

Date of experience: January 22, 2018
GB
1 review
0 helpful votes
Follow Jonathan A.
Unfollow Jonathan A.
Share Review
Report Review

Great Help
January 23, 2018

It took a while for someone to answer but when they did, they were a great help. A few issues but hopefully they will be sorted out.

Date of experience: January 22, 2018
Spain
1 review
0 helpful votes
Follow Adrian T.
Unfollow Adrian T.
Share Review
Report Review

Amazing
January 22, 2018

Great service. Can't get better response. So helpful at the moment. Thanks to Barry for his speed and understanding

Date of experience: January 22, 2018