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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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It's my pleasure to talk to support.
January 29, 2018

I appreciate your cooperation. You're very kind and Polite. Really thank you. You helped me and refund the charge as you promised. You helped how can I chick links and the project.

Date of experience: January 28, 2018
New York
1 review
0 helpful votes
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Received excellent help from Barry N.
Solved the problem of payment, and I solved this with this guidance.
Now everything is okay on my side.
Thank you!

Date of experience: January 28, 2018
India
1 review
1 helpful vote
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Payment issue
January 29, 2018

Brenda has really helped me and refunded the money that I lost. She was very helpful and I did not need to explain things a lot.

Date of experience: January 27, 2018
New Zealand
1 review
0 helpful votes
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Thanks a lot your help is much appreciated and it helped me to understand more about Upwork platform
Thanks a lot

Date of experience: January 27, 2018
Serbia
1 review
0 helpful votes
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Very fast response
January 29, 2018

I immediately got a refund of money, because i incidentally sponsored a project which i didn't want. I didn't have to explain a lot.

Date of experience: January 27, 2018
Egypt
1 review
0 helpful votes
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Exactly what you need
January 29, 2018

The support team has always been a great support for me since my first steps on the site which is amazing. Thank you so much

Date of experience: January 27, 2018
Pakistan
1 review
0 helpful votes
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Quick, Responsible and 100% Helpful
January 28, 2018

I always get a quick assistance whenever I contact the support in any case
They are so prominent with everything beyond
Great and helpful to me as usual

Date of experience: January 27, 2018
Mexico
1 review
0 helpful votes
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Thanks Troy
January 28, 2018

I was very well attended, thank you very much for such excellent service. The operator (Troy) answered my request very quickly and it was very helpful.

Date of experience: January 26, 2018
Spain
1 review
3 helpful votes
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I did work for a company through freelancer and the employer paid $500 through the site directly after they froze both of our account for some invented reason then continued to delete our accounts and steal all the money. It's a scam--- go to upwork they are transparent and reliable!

Date of experience: January 26, 2018
Egypt
1 review
1 helpful vote
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My Proposal
January 26, 2018

Really the live chat is excellent, also I'm happy to contact with Kayla B. Very Helpful and fast assistant

Thank you so much

Date of experience: January 26, 2018
Serbia
1 review
0 helpful votes
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She was kind and realy helped me solve my problem with payment isues. I hade a Gateway failure problem and Authenticate Your Credit or Debit Card problem and she solved it to me vaey fast

Date of experience: January 26, 2018
TW
1 review
0 helpful votes
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A++++++++++ Assistance
January 26, 2018

Very nice supporter. He is the best member that I met so far.
High recommend. A++++++!.
Thank you again

Date of experience: January 26, 2018
PS
1 review
0 helpful votes
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Cancel a payment
January 26, 2018

She was very helpful, and helped me in solving the problem i didnt have to explain alot. And i have to keep writing for submitting the review

Date of experience: January 26, 2018
Argentina
1 review
0 helpful votes
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Excellent feedback
January 26, 2018

Antoinette, really helped me, much better than the previous one, one refundind the money that I have lost for mistake

Date of experience: January 25, 2018
Jordan
1 review
1 helpful vote
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Excellent
January 26, 2018

I got helped
Yet i believe freelancers should be given chances to use initials of names instead of full names to be displayed to general public.
We want to work yet have social issues as well

Date of experience: January 25, 2018
Serbia
2 reviews
2 helpful votes
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Amazing!
January 26, 2018

Amazing experience and fast support! It was a pleasure speaking with her, and she guilded me through all of my questions quickly!

Date of experience: January 25, 2018
India
1 review
2 helpful votes
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Great service
January 26, 2018

First Response, Quickly Problem Solve Really I'm very happy, it's great to work, In futures will work this way as freelancer hope.

Date of experience: January 25, 2018
India
1 review
0 helpful votes
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Payment issue
January 25, 2018

It was my pleasure sharing this review. It nice talking to Barry and he understood my problem & resolved it instantly.
Thank You very much from the Bottom of my Heart <3

Date of experience: January 25, 2018
India
1 review
1 helpful vote
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Amazing Support
January 25, 2018

I had a few issues and queries about my freelancer.com account and Charlotte B helped me out with all my concerns about my membership, fees previous projects and all. I appreciate her help and support.

Date of experience: January 25, 2018
Serbia
1 review
1 helpful vote
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Fast solutions
January 25, 2018

Really, thanks a lot, the problem was sold easily and quickly. I don't have trouble anymore. I am really satisfied.

Date of experience: January 24, 2018