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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Great
February 5, 2018

My Problem Solved within minutes, Thanks Brenda. It was such a pleasant and professional experience. -------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: February 5, 2018
India
1 review
0 helpful votes
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Over all exp was good, she was quick to ans queries, freelancer is a kool website, i would rate 4 out of 5

Date of experience: February 5, 2018
Kazakhstan
1 review
0 helpful votes
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Awesome experience as usually
February 5, 2018

Support Team helped me very fast almost immediately. They solved my issues as usually. Especial thanks to Francis who helped me again as she did it not once before. Thank you ever so much!

Date of experience: February 4, 2018
West Virginia
1 review
0 helpful votes
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Fast, Fair and Understanding
February 5, 2018

Antionette from Freelancer support was great. She understood my problem and resolved my issue quickly.

Date of experience: February 4, 2018
MD
1 review
0 helpful votes
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Barry reallly helped me!
February 5, 2018

Very good and friendly, Helped me with lots of details very fast, I am glad receive professional support, Thanks a lot

Date of experience: February 4, 2018
India
1 review
0 helpful votes
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Good freelancer support
February 5, 2018

Katie was a Good freelancer support executive. Had a nice service and solved my issue. Was quick to respond. Thank you.

Date of experience: February 4, 2018
Turkiye
1 review
0 helpful votes
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User Change about.
February 4, 2018

I am grateful to Katie R. For helping me patiently, sincerely and promptly during any compulsory user exchange. He took care of something very important to me. I love you Katie R. :) (friendly)

Date of experience: February 3, 2018
India
1 review
0 helpful votes
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Prompt support
February 4, 2018

Thank you so much Brian A. For your prompt support. That is why I love freelancer.com. Though I was bit away from you guys due to personal reasons. But now I am back :)

Date of experience: February 3, 2018
Mexico
1 review
1 helpful vote
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Erwin C. Did all the movements needed to fix my account in no time while keeping in touch with me the whole time

Date of experience: February 3, 2018
Mexico
1 review
0 helpful votes
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The best service
February 4, 2018

I had some doubts and they have completely eliminated them. I am very happy to be part of this community.

Date of experience: February 2, 2018
Czechia
1 review
0 helpful votes
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Active help for me.
February 2, 2018

Because employer was offline for one month, I can't deliver completed product on time.
But freelancer.com support Josie G. Helped me and messaged this employer at once.
Thank you for you help, Josie.
Yichong

Date of experience: February 2, 2018
Egypt
1 review
0 helpful votes
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It was good
But really need to work to modify your site Polls question to become more reliable for users

Date of experience: February 2, 2018
Lebanon
1 review
0 helpful votes
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Thanks
February 2, 2018

I would thank kayla b. She was very fast in responding. It took me less than 1 minute to fix my problem. Thank you and i really appreciate that.

Date of experience: February 2, 2018
Indonesia
1 review
0 helpful votes
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FAST and EFFICIENT
February 2, 2018

Even if my problems are not cleared, at least she give me other option. I have problem when i tried to connect my account into PayPal. But, let me ask PayPal Customer Support then.

Date of experience: February 2, 2018
Albania
1 review
1 helpful vote
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Very helpful
February 2, 2018

Katie was very helpful and very communicative person. She guided and helped me to find the solution and persistent to resolve the issue.

Date of experience: February 2, 2018
Faroe Islands
1 review
0 helpful votes
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Kayla B is a stellar supporter
February 2, 2018

I am quite new to freelancer and accidentally setup a second milestole and paid it without ever realizing it. But not to worry, within seconds Kayla B sorted the issue out and all was well. Super service :)

Date of experience: February 2, 2018
North Macedonia
1 review
0 helpful votes
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Customer support
February 2, 2018

I had an issue with an "employer" so i opened a ticket, 5 minutes later "Kayla B." contacted me to address my issue. She handled my issue in no time and she did it well. Kudos to her.

Date of experience: February 2, 2018
India
1 review
0 helpful votes
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Great
February 2, 2018

He is really helpful... He took an extra step of contacting Tier 2 for my query... He is cool...

Date of experience: February 2, 2018
India
1 review
0 helpful votes
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Review For Antoinette B
February 2, 2018

Antoinette was very helpful and professional. My query was quickly resolved. It was a positive experience with Freelancer.com.

Date of experience: February 1, 2018
Texas
1 review
0 helpful votes
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I am glad to get good support from Brenda.

Ever I worked on several job sites. But I am sure our current freelancer.com support is really good. Maybe TOP!

Thanks again

Date of experience: February 1, 2018