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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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V. good
February 7, 2018

Good experience. Will use this channel again if there is something not clear to me. Just if there is more information about the green financial bar that will be good as I need to better understand it

Date of experience: February 7, 2018
GB
1 review
0 helpful votes
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Freelancer Support
February 7, 2018

Kayla was very helpful and resolved my issue quickly and politely. I have no complaints barring the need to write at least 100 characters here.

Date of experience: February 7, 2018
India
1 review
0 helpful votes
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Excellent help
February 7, 2018

I am very satisfied from Katie. R help and support. She resolved my problem very quick. Thanks for the excellent help.

Date of experience: February 7, 2018
Serbia
1 review
0 helpful votes
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Express
February 7, 2018

I had an issue with changing membership, contacted support and Kayla B helped me out. She was very kind and did an awesome job. Btw she was really fast didnt took her too long to help me out

Date of experience: February 7, 2018
Nigeria
1 review
1 helpful vote
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Very prompt and snappy support
February 7, 2018

I was assisted by Charlotte B. Concerning Membership Subscription issue and the support that i received was so snappy i couldn't believe it.
I love Freelancer and its Support team as a whole. Nice job, keep it up.

Date of experience: February 7, 2018
France
1 review
0 helpful votes
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Help
February 7, 2018

I had a very good support from Kayla B, she's been very helpful and kind. She helped to resolve my problem with very proessionnal and quick answers. Thank you Kayla.

Date of experience: February 7, 2018
India
1 review
0 helpful votes
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Good job
February 7, 2018

Good job by kayla B solved my invoice issue easily and returned my moneyback to me from the freelancer

Date of experience: February 7, 2018
Ukraine
1 review
0 helpful votes
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Very satisfied and kind support
February 7, 2018

I have contracted freelancer support team and chat with an agent.
He checked my details and responses and agrees on solving it clearly.
I really appreciated his kind questions and answers.

Date of experience: February 7, 2018
Viet Nam
1 review
0 helpful votes
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Great supporter
February 7, 2018

He's nice, patient answer every my question. Thanks for the help! I am really happy with his information

Date of experience: February 6, 2018
Canada
1 review
0 helpful votes
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Refund
February 7, 2018

Excellent. Responsive. Made the experience better than my last experience with Freelancer. I was going to stop using Freelancer but this person changed my mind.

Date of experience: February 6, 2018
DO
1 review
0 helpful votes
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Excellent service.
February 7, 2018

I really do hate chat support. Since all other companies usually have phone operators but Antoinette B allowed me to have a great experience because of her I will continue to use your website.

Date of experience: February 6, 2018
Canada
1 review
0 helpful votes
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Kendra G - Review
February 7, 2018

Great Customer support from Kendra G-
She provided quick and effective support... thanks for the help

Date of experience: February 6, 2018
Texas
1 review
1 helpful vote
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First if you deposit money, it takes a long time to get a refund. 5-10 days.

Second, i have made a LOT of projects. Almost each time a Freelancer does not complete them, but demands money anyway for turning in a portion of the work. Each time i have to spend much of my time fighting this.

I tell them i didnt hire anyone to do part of work. Part does me no good. I need a complete project. If takes sooo much time fighting this. Usually 7-12 days. The fact that a Freelancer who clearly did not do work and is able to hold your money hostage in hopes you will give them something they did not earn is unfair.

Contacting support does nothing either. They do not want to help. All they want is to hold onto your money as long as they can.

Date of experience: February 6, 2018
Saudi Arabia
1 review
0 helpful votes
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Great
February 7, 2018

Charlotte B. Did a great job helping me, thank you Charlotte :). ..

Date of experience: February 6, 2018
AE
1 review
0 helpful votes
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Fast and effective
February 7, 2018

Excellent service -- the agent was able to diagnose and resolve the issue right away. Tested if it is working and was able to perform the deposit in milestone creation. I did not even need to wait for a long period to get it resolved.

Date of experience: February 5, 2018
Brazil
1 review
0 helpful votes
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Boa solução
February 7, 2018

Profissional e justa, fui atendido e tive a solução esperada e justa, agradeço imensamente ao suporte

Date of experience: February 5, 2018
Colorado
1 review
0 helpful votes
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Fixed my mistake in No Time
February 6, 2018

I accidentally upgraded to a Professional account thinking I had a free trial offer. The person who helped me got the membership charge reversed in no time and was very kind about it.

Date of experience: February 5, 2018
India
1 review
0 helpful votes
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Great help in a very short time,
February 6, 2018

Frieda S. Was great in the assistance and solve the problem just after listening to it. I am grateful and have a wonderful experience with freelancer support team.

Date of experience: February 5, 2018
NL
1 review
0 helpful votes
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Review Deposit refund
February 6, 2018

Kimberly R. Asked what the problem was. Within 10 minutes she had refunded the money i accidentally deposited into my account. Very helpfull and quick

Date of experience: February 5, 2018
Ohio
1 review
2 helpful votes
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Horrible scam
February 8, 2018

This website either negligently or purposely posts thousands of nonexistent jobs so folks who have no money and need a job will bid on them and then they lead you on a merry chase and you talk to customer service and instead of cancelling the job when they find out its not real they send you back to the site to try and figure it out, then they charge your account a commission fee for money you never received. Disgusting.

Date of experience: February 5, 2018