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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Very helpful
April 16, 2018

He was very helpful and precious about his job and support. He directed to right path and the way system works
Regards

Date of experience: April 16, 2018
AE
1 review
0 helpful votes
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Good Support by Kayla B.
April 16, 2018

My problem resolved with support person name of Kayla B. Very friendly and kind full Support Thanks Kayla B. For your Support Thanks again

Date of experience: April 16, 2018
Bangladesh
1 review
0 helpful votes
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Live chat with Freelancer Agent
April 16, 2018

They helped as quick than I think. They are really good and I feel they are asset of Freelancer. Josie G was very helpful to assist in real time chat. Thank you very much!

Date of experience: April 16, 2018
Pakistan
1 review
0 helpful votes
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Complain regarding a freelancer
April 16, 2018

Josie G helped me in resolving my issue. However, the issue is still in pending state but he/she tried best to resolve the issue.

Date of experience: April 16, 2018
Oregon
1 review
0 helpful votes
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Joise is a great worker in this position. She helped me quickly. Joise is a great worker in this position. She helped me quickly. Joise is a great worker in this position. She helped me quickly. Joise is a great worker in this position. She helped me quickly.

Date of experience: April 16, 2018
Bangladesh
1 review
1 helpful vote
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Very Great Person
April 16, 2018

I am Md Anwar Hossain. I had a problem get to payment, but he/she solved it very quickly. Now I am very happy.

Date of experience: April 16, 2018
India
1 review
0 helpful votes
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Awesome
April 16, 2018

Josie G was good, he was responding.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum

Date of experience: April 16, 2018
1 review
0 helpful votes
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Good help
May 5, 2021

Kayla B helps me well.
Thanks a lot.
She got solved my problem well.
I think it's one of the best.
Really I am happy to speak with her.

Date of experience: April 16, 2018
Philippines
1 review
0 helpful votes
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Very courteous!
April 16, 2018

Ms. Brenda was very courteous, and gave clear instructions on what to do regarding my concern. She also reassured me that the site administrator will take necessary action and investigate the issue. Would love for her to assist me again should I have other concerns. :)

Date of experience: April 16, 2018
GB
1 review
0 helpful votes
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Issue about payment loss
April 16, 2018

Client violates the terms and site master deleted clients account including the project i worked, As compensation Mr Josie G, Gave me some free credit which I used to upgrade my bids, Thanks for this help

Date of experience: April 16, 2018
Cambodia
1 review
0 helpful votes
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Awesome
April 16, 2018

I got my question's answer within very short time.
Thank you for your help. I really appreciate it.

Date of experience: April 15, 2018
Spain
1 review
0 helpful votes
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Preferred program
April 16, 2018

Claudia was very kindly and helped a lot creating a ticket to solve my problem to join the Preferred Program... Thanks!

Date of experience: April 15, 2018
Florida
1 review
5 helpful votes
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First, the job listings reflect prices that are not close to seeking serious freelancers. So, they're either very naive, very broke or fictitious.

Second, serious freelancers are barred from bidding on jobs over $1000.

Third, they charge you to respond to an invitation. Making false invitations a money-maker for them. Theoretically, you get your money back if you don't get the job, but they make it a headache.

Fourth, getting your money from them is difficult.

Fifth - look at Freelancer.com vs Upwork.com and you'll see a big difference. Since Jan 1,2018, I've made $30k+ on Upwork. $100 or so on Freelancer.

Date of experience: April 14, 2018
Serbia
1 review
0 helpful votes
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Chelsea V. review
April 16, 2018

Chelsea V. is great person. She explained to me everything that was needed and asked me what I was doing, why I wanted to be verified. Great person. I felt positive as I talked to her! 10++++

Date of experience: April 14, 2018
India
1 review
0 helpful votes
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Excellent
April 14, 2018

Operator helped me very fast, he listen me very careful and gave me best solutions and explained the system. Thanks a lot for your help.

Date of experience: April 13, 2018
GB
1 review
0 helpful votes
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Helpful support agent
April 14, 2018

I was suspicious of something, contacted support expexting it to almost be a timewaste. But the agent was understanding and helpful. I discovered my suspicions were well founded, so saved me any problems.

Date of experience: April 13, 2018
Viet Nam
1 review
0 helpful votes
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I am very pleased about the support from the care team
They helped me cancel a contest I created
I'm very happy
Please feel free

Date of experience: April 13, 2018
Virginia
1 review
0 helpful votes
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Thank you Kayla B.
April 14, 2018

Kayla was able to answer all my questions and assist me very professionally. She also sent an email to the developer and explained the policies of site

Date of experience: April 12, 2018
Pakistan
1 review
0 helpful votes
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Humble and Best One
April 14, 2018

She guides me exactly what i need. I liked her guidance. She is very humble. I think she is best one.

Date of experience: April 12, 2018
India
1 review
0 helpful votes
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Really nice support
April 13, 2018

I am so happy with this agent thank you so much from heart. And god bless you.my Experience are good With Freelancer. I would like to preferred freelancer.

Date of experience: April 12, 2018