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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Great Experience with Josie. G
April 18, 2018

Very helpful and fast response, satisfied with support of Josie. G regarding the issue I was facing. Thanks.

Date of experience: April 18, 2018
Italy
1 review
0 helpful votes
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He is very kindly and he helped me to get new feedback from my past work.
So I could got the good feedback.
I will ping you again whenever I have any problem.
Thank you!

Date of experience: April 18, 2018
Turkiye
1 review
1 helpful vote
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Nice Support
April 18, 2018

Kayla B. Assisted in a fast and helpful fashion. I was satisfied with Freelancer.com support overall.

Date of experience: April 18, 2018
California
1 review
0 helpful votes
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Great customer service.
April 18, 2018

Fast, simple, and great support from katie r. Support desk who assisted me. She made the process simple and easy.

Date of experience: April 18, 2018
India
1 review
0 helpful votes
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Amazing service
April 18, 2018

Quick convenient and easy. Very satisfied. Would return again. Polite and humble staff. Recommended to everyone

Date of experience: April 18, 2018
Malaysia
1 review
0 helpful votes
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Employer account has been closed
April 18, 2018

I bid for job and the employer contacted me through chats and when I click to their profile was empty and they left an email link in chat.
I've emailed the employer, they ask about my details and I added "Why I can't see your profile". They replied "We deleted because we don't need it anymore". So, I head to "Live Chat" to check it out, then found out that it was a fraud.

Date of experience: April 18, 2018
Austria
1 review
0 helpful votes
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Kayla B. Is a TOP support!
April 18, 2018

Solution was found within 1 minute ---works perfect!
She did a great job and everything was perfect!

Date of experience: April 18, 2018
Bulgaria
1 review
0 helpful votes
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Perfect and fast support!
April 18, 2018

Perfect support from Charlotte B.!
It was fast and competent!
It was good experience to communicate with her!

Date of experience: April 17, 2018
Hong Kong
1 review
0 helpful votes
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Good support from Kayla B
April 18, 2018

The deadline passed for more than a week but the freelancer I've hired hasn't shown me anything on the project. Asked your support stuff Kayla B what could I do and how to do. Thanks to her, I know I can file a dispute and determine to file and able to recruit a new freelancer for complete my project (it become urgent case now).

Date of experience: April 17, 2018
Ecuador
1 review
0 helpful votes
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Project Mess Up
April 18, 2018

The employer was new. They had a terrible time setting up the project. It ended up I needed to have some corrections made from my end, as the freelancer. Cyril made the adjustments quickly, and corrected everything! Thanks!

Date of experience: April 17, 2018
Mexico
1 review
0 helpful votes
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Nice service
April 18, 2018

It was a great and fast sirvice!
Very polite, great job! Id like to have the sam eperson solving My doubts and maybe, future problems!

Date of experience: April 17, 2018
Ireland
1 review
6 helpful votes
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The worst site on the internet, waste of time do not bother unless you live in a place where the average wage is less than 1 a day do not bother signing up, you will never make a penny, all the clients are pathetic and want everything for nothing

Date of experience: April 17, 2018
Georgia
1 review
0 helpful votes
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Awesome support from Kimberly
April 17, 2018

Kimberly did an amazing job helping me get some payment errors resolved.
Thank you for the help in correcting this!

Date of experience: April 17, 2018
Gibraltar
1 review
0 helpful votes
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Josie G customer support
April 17, 2018

Great help with a refund for a double payment made by error. I wanted to ensure that the expert would be paid without issue but the refund made. Assured that would happen. Thanks

Date of experience: April 17, 2018
India
1 review
0 helpful votes
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Great Support by Josie G.
April 17, 2018

Hi,

Quick response.
Friendly behaviour
I really thankful to Josie G. For support me.
Also today i have tried many time get support by some time response time is more then 5 min. At that time i really disappointed.
But, i really get good support from Josie G.

Date of experience: April 17, 2018
Qatar
1 review
0 helpful votes
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Great Job Resolving Contest Issue
April 17, 2018

I was served with ease and Kimberly realized that the contest was more suitable for a project and cancelled the contest for me to have a better chance awarding the project to someone who can do part of my requirements. This way i utilize the money on useful results.

Date of experience: April 17, 2018
Indonesia
1 review
2 helpful votes
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I interst thist, after i bid, that i must CLAIM that i must paid, how i can get that proyect / job?

Logo Panduan Penawaran Freelancer
Apakah Anda tahu bahwa Anda dapat memperbaiki peringkat Freelancer.com Anda? Menjadi yang pertama dalam hasil pencarian, daftar penawaran dan direktori freelance kami dan dapatkan lebih banyak proyek!
Pelajari Caranya!

Deskripsi Proyek

I have some work, in an Excel spreadsheet.

Tentang pemberi kerja
India
Terverifikasi
Keahlian yang dibutuhkan
Entri Data, Excel
ID Proyek: *******
Laporkan Proyek
Buat sebuah Proyek seperti ini

Date of experience: April 17, 2018
India
3 reviews
3 helpful votes
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Everything is good. Getting many projects and clients from freelance.in. Support team is very friendly. Thanks freelancer.in

Date of experience: April 17, 2018
Saudi Arabia
1 review
0 helpful votes
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Kayla has been great!
April 17, 2018

Kayla B. Assisted me with my concerns and she's been really helpful and awesome.

Asked her things about payments and she even contacted my employer for me. I really appreciate it.

Date of experience: April 17, 2018
Nigeria
1 review
0 helpful votes
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Prompt Support
April 17, 2018

I had posted a contest twice and couldn't find a means of cancelling it. I chatted with freelancer Agent, Kimberly and although I had guaranteed both contests, she was able to assist in cancelling the duplicate which had not received any entry.

My full amount for the contest was refunded. All these in very few minutes.

Date of experience: April 17, 2018