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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Super service.
December 28, 2024

This is the best service and very friendly. She understood the situation of my. Thank you.

Date of experience: December 18, 2024
India
1 review
0 helpful votes
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The onboarding process was smooth and informative. The guidance provided was clear, and the addition of the Preferred Freelancer Badge to my profile was quick. I found the tips and skill recommendations helpful and look forward to making the most of the program.

Date of experience: December 17, 2024
Australia
1 review
0 helpful votes
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Difficult Issue
December 27, 2024

Dannette O paid attention and followed through with getting a resolution to what I expect was a difficult issue at her end. Thank you

Date of experience: December 17, 2024
Nigeria
1 review
0 helpful votes
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Amazing support service from Danette O
December 27, 2024

I was initially peered with a customer representative who wasted my time before I made another request and was peered with Danette O who made everything easy and solved my request diligently

Date of experience: December 17, 2024
Indonesia
1 review
0 helpful votes
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Two task in once
December 27, 2024

I generally talk to help support and this is the quickest way to talk yet solve the problem.
Thank you

Date of experience: December 17, 2024
India
1 review
0 helpful votes
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I had overall great experience with the Platform and with Russel V. for helping me get Verified badge. He understood me very well throughout the process.

Date of experience: December 17, 2024
Bangladesh
1 review
0 helpful votes
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Preferred Freelancer Onboarding Process
December 26, 2024

It was a nice experience. Very supportive and professional.

Date of experience: December 16, 2024
Philippines
1 review
0 helpful votes
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I was totally upset at first because of the things that happened 2 days ago but because of their chat support and I got the best agent who helped me out with my concern in the name of NICOLA R., I was relieved from my emotions and she really helped me out solve my problem. As a newbie agent in freelancer, who for the first time encountered such trouble, I really appreciate I got Nicola on the line assisting me. Thank you, freelancer and Nicola. I really appreciate the chat support because of responsiveness.

Date of experience: December 16, 2024
Switzerland
1 review
0 helpful votes
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Very helpfull
December 26, 2024

Magenta S. Good help thank you, took time to help me

Date of experience: December 16, 2024
Massachusetts
1 review
0 helpful votes
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Support
December 26, 2024

Magenta S gave the resolution I needed.Deleted the contest where i saw no val

Date of experience: December 16, 2024
Bangladesh
1 review
0 helpful votes
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Thank you Macy M
December 26, 2024

Macy M support has been helpful and responsive overall. He provides me clear and professional answers.

Date of experience: December 16, 2024
India
1 review
0 helpful votes
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Great Customer Experience
December 26, 2024

I would like to thank Frieda S. For helping me out, she was really helpful and successfully resolved my issue Thank you so much Frieda S. And Freelancer support team.

Date of experience: December 15, 2024
Pakistan
1 review
0 helpful votes
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Excellent
December 25, 2024

Angie M. Provides really good service. Hope it will not occur then Excellent.

Date of experience: December 15, 2024
Argentina
1 review
0 helpful votes
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Withdraw Issue
December 25, 2024

Lyndon S understood my issue and was helpful! I appreciate the help

Date of experience: December 14, 2024
Germany
1 review
0 helpful votes
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Thanks Olivia
December 24, 2024

Very very hopeful and kindly. Olivia help me to fix my problems and i'm happy now

Date of experience: December 14, 2024
Uganda
1 review
0 helpful votes
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I received the perfect help i needed
December 24, 2024

@Lyndon S worked on me very well in the fastest time frame. I am really grateful.

Date of experience: December 13, 2024
Virginia
1 review
0 helpful votes
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Great Support and Quick
December 24, 2024

Great Support and Quick Lyndon S. It approached the concerns and delegate the solutions that I am waiting for the response.

Date of experience: December 13, 2024
Maryland
1 review
0 helpful votes
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Resolved
December 23, 2024

I was satisfied with the resolution provided by Ms. Janessa G. - Freelancer Support team.

Good communication, friendly, quick understanding of issue and fast resolution.

Thank you.

Date of experience: December 13, 2024
Pakistan
1 review
0 helpful votes
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PFP Feedback
December 23, 2024

Staff was cooperative and I appreciate his communication

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Date of experience: December 13, 2024
Hong Kong
1 review
0 helpful votes
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Customer service Olivia is very helpful
December 23, 2024

Olivia was very serious and quickly helped me solve the problem, which gave me a great experience. I would like to express my special thanks to Olivia for the help she has provided me.

Date of experience: December 13, 2024