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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Helpful!
April 20, 2019

Super helpful, painless and easy thanks Marina!
Made the process super straight forward and the response came right away which helped me meet the job deadline.

Date of experience: April 16, 2019
India
1 review
0 helpful votes
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Refund the project fee
April 20, 2019

One of my employer close the project without notice. Claudia B. Help me to refund my fee within a few minutes. Really thanks for him/her.

Date of experience: April 16, 2019
India
1 review
0 helpful votes
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Thank you very much.
Get full satisfaction and technical help form him side.
Happy to work with him.

Date of experience: April 16, 2019
India
2 reviews
0 helpful votes
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Nice experience
April 20, 2019

I am Happy with Claudia and this is very Good experience for me

I will give you 5 start for Claudia

Thanks

Date of experience: April 15, 2019
Texas
1 review
0 helpful votes
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Exam fund refunded
April 20, 2019

I was taking an exam and suddenly my timer went timed out, Mason helped me to get a refund for my exam! He was great!

Date of experience: April 15, 2019
VE
1 review
0 helpful votes
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I placed a bid a while back and received an email requesting I transfer money to a Skrill account. I found a project written on similar terms as the first one. I was told that the first one had in fact already been banned from freelancer, and that the current one would be put up for further review by the corresponding department. Answers were prompt and precise. I received help from Marina B.

Date of experience: April 15, 2019
South Africa
1 review
0 helpful votes
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Contest Name Change
April 17, 2019

Freelancer support is helpful and fast in assisting with a problem.
The issue was resolved very quickly.

Thanks

Date of experience: April 15, 2019
Morocco
1 review
0 helpful votes
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Professional agent support.
April 17, 2019

Based on my own experience, Stephanie M. Provided the support I needed in a very professional and fast manner. Thanks a bunch!

Date of experience: April 15, 2019
Poland
1 review
0 helpful votes
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Very helpful
April 15, 2019

Marina was very helpful in resolving my issue. I appreciate it. She understood my issue and supported my request. Great agent!

Date of experience: April 15, 2019
New Zealand
1 review
0 helpful votes
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The support person Marina who helped was so lovely. She was very prompt with the issue I had and even went above and beyond to fix it for me. She was efficient and so kind, I am very grateful, thankyou again.

Date of experience: April 15, 2019
Pakistan
1 review
0 helpful votes
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Great people
April 15, 2019

They help me. Thanks u so much. I was worried about my profile verification and i need help then reply me within 2 seconds. Freelancer is a world best service. Thank. U

Date of experience: April 14, 2019
India
1 review
0 helpful votes
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Elated
April 14, 2019

Janella was very helpful. She kind of saved the day. Excellent chat support. Surprising, she was compassionate even. Not something one experiences everyday. Freelancer is really awesome.

Date of experience: April 12, 2019
Philippines
1 review
0 helpful votes
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Thank you for the prompt response.
April 14, 2019

I am glad you have responded at once. I feel the user not only sent spam but also intended to scam Freelancers.

Date of experience: April 12, 2019
Germany
1 review
0 helpful votes
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Excellent
April 14, 2019

Very helpful and patient. I've been confused by this problem for over a week, but Mrs Marina B has solved this problem perfectly, therefore i'll give her a five star recommendation.

Date of experience: April 12, 2019
RU
1 review
0 helpful votes
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Thank you Mary
April 14, 2019

Mary helps me a lot.
I did not see her face, but I believe that he is beautiful woman.
Because I knew that she is really good woman while we were chatting.
I am very satisfied because I knew her today.
Thank you Mary.

Date of experience: April 11, 2019
Morocco
1 review
0 helpful votes
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Support expérience
April 12, 2019

It's was a very good experience the support team ws very kind and helpful they resolve my problem. I want to thank them a lot

Date of experience: April 11, 2019
Australia
1 review
0 helpful votes
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Fix issues,,, great services
April 12, 2019

It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website

Mason.

Date of experience: April 11, 2019
Viet Nam
1 review
1 helpful vote
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Great support
April 11, 2019

I am really happy with her help. Real freelancers are a reliable system to work on. Thanks again for the help

Date of experience: April 11, 2019
Pakistan
4 reviews
2 helpful votes
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Awesome
April 11, 2019

I had wonderful experience about this
Gave me proper guidance
Gave me daily updates about different tasks
I like very much
Thanks

Date of experience: April 10, 2019
India
1 review
2 helpful votes
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Helpful Chat
April 10, 2019

Because of the browser issue payment of 1450 was credited to my FreeLancer account. Marina helped me by contacting her finance team to return the funds to my source account in a short span of time.

Date of experience: April 10, 2019