Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
"Oscar J" was the agent that I spoke to. He was helpful in helping me sort out my inquiry in a timely fashion.
I have a very good experience of having resolved my concerns regarding the refund of an amount deposited against a fake project. I got my deposit refunded in my account balance within a few minutes. Appreciated. I have got more confidence to look forward to render my services as a Freelancer. Thanks Freelancer.
We posted a project for a new logo and went to award the prize to a member however their account has been closed. That member then reopened another account but I was feeling uneasy so I went to your help section. I ended up chatting with Oscar J. And he was most helpful! He looked into the account for me and advised me that the account has been closed due to fraudulent activity and helped process a refund. I was not planning on returning to FreeLancer but because of Oscar J. I will gladly give it another try in the future.
I had made a mistake with my subscription. Stephanie M was such a supporting and helpful person. She did everything to help me figure out situation and it was so heartwarming that person and company really cares about you and isn't using its rules against you. I'm deeply thankful and happy that she supported me!
My support staff was Rhian. C and she was super helpful. Her reply was concise and straight to the point
I haven't verified my bank account though I have transferred money from freelancer.com to bank account. So the bank rejected the amount, and cancelled the transaction. But the amount was not refunded in my freelancer account.
Excellent & Keep up the good work Francis C
Thank you very much for your help
Faster respond is much better
Josie G, help me to solve my problem with in minute, great service.
I am working on this portal from many years and they have been very cooperative to solve any problem which i faced, many thanks.
I made a mistake by clicking the wrong button. Heather R. Helped me to correct my mistake quickly, and answers all my questions. Thanks
Hi!
Bailey E. Helped me through a smaller emotional crisis. I just had a wonderful experience. It meant more than you could imagine.
Got a great resolution even though the error was from my side. Really swift too. This was distinctly different from support systems that we are accustomed to. The support person had a humane side while resolving the issue.
Very fast in solving the problem, deserves 5 stars and deserves a high appreciation for not the fatigue and devotion it has for freelancer clients and users
It was a good experience. Judith was very helpful with information about your site, Terms and Conditions. Thank you!
Thank you, Eula R.
Great company In addition to the quality of service provided, support is good, security, I have benefited a lot and become a professional, perfect rule use.
I believe Eula will do his best for me.
Eula was great in helping me. She answered all my questions and gave me her time and focus. So, thanks very much Eula.
Had a terrible time trying to close account online. Eula R. Was invaluable and closed it for me! Thanks, Eula, so much.
Staff is really very coop. I got my reply in an excellent way. Now the issue has been resolved. I wish for freelancer to grow more
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

