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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Helpful customer service.
July 9, 2019

"Oscar J" was the agent that I spoke to. He was helpful in helping me sort out my inquiry in a timely fashion.

Date of experience: July 8, 2019
India
1 review
0 helpful votes
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Excellent
July 9, 2019

Anastasia D. Assisted me in a very good way. I had all my questions and queries cleared. Thank you so much freelancer

Date of experience: July 8, 2019
Pakistan
1 review
0 helpful votes
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I have a very good experience of having resolved my concerns regarding the refund of an amount deposited against a fake project. I got my deposit refunded in my account balance within a few minutes. Appreciated. I have got more confidence to look forward to render my services as a Freelancer. Thanks Freelancer.

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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Suspended freelancer account
July 8, 2019

We posted a project for a new logo and went to award the prize to a member however their account has been closed. That member then reopened another account but I was feeling uneasy so I went to your help section. I ended up chatting with Oscar J. And he was most helpful! He looked into the account for me and advised me that the account has been closed due to fraudulent activity and helped process a refund. I was not planning on returning to FreeLancer but because of Oscar J. I will gladly give it another try in the future.

Date of experience: July 7, 2019
Georgia
1 review
0 helpful votes
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I had made a mistake with my subscription. Stephanie M was such a supporting and helpful person. She did everything to help me figure out situation and it was so heartwarming that person and company really cares about you and isn't using its rules against you. I'm deeply thankful and happy that she supported me!

Date of experience: July 5, 2019
Malaysia
1 review
0 helpful votes
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Super helpful
July 5, 2019

My support staff was Rhian. C and she was super helpful. Her reply was concise and straight to the point

Date of experience: July 5, 2019
Sri Lanka
1 review
0 helpful votes
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I haven't verified my bank account though I have transferred money from freelancer.com to bank account. So the bank rejected the amount, and cancelled the transaction. But the amount was not refunded in my freelancer account.

Date of experience: July 5, 2019
Indonesia
1 review
0 helpful votes
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Can't log in the account
July 5, 2019

Excellent & Keep up the good work Francis C
Thank you very much for your help
Faster respond is much better

Date of experience: July 5, 2019
Pakistan
1 review
0 helpful votes
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Project Rejection
July 4, 2019

Josie G, help me to solve my problem with in minute, great service.
I am working on this portal from many years and they have been very cooperative to solve any problem which i faced, many thanks.

Date of experience: July 4, 2019
India
1 review
0 helpful votes
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Excellent
July 4, 2019

Excellent User Support, good to see actions were taken against the Freelancer who violated the rules of code of conduct.

Date of experience: July 4, 2019
France
1 review
1 helpful vote
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Very Good Support
July 4, 2019

I made a mistake by clicking the wrong button. Heather R. Helped me to correct my mistake quickly, and answers all my questions. Thanks

Date of experience: July 4, 2019
Hungary
1 review
0 helpful votes
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Amazing service
July 3, 2019

Hi!
Bailey E. Helped me through a smaller emotional crisis. I just had a wonderful experience. It meant more than you could imagine.

Date of experience: July 3, 2019
India
1 review
0 helpful votes
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Awesome support with human touch.
June 26, 2019

Got a great resolution even though the error was from my side. Really swift too. This was distinctly different from support systems that we are accustomed to. The support person had a humane side while resolving the issue.

Date of experience: June 26, 2019
Albania
1 review
0 helpful votes
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Supporting excellence
June 26, 2019

Very fast in solving the problem, deserves 5 stars and deserves a high appreciation for not the fatigue and devotion it has for freelancer clients and users

Date of experience: June 25, 2019
Albania
1 review
0 helpful votes
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Very helpful support
June 26, 2019

It was a good experience. Judith was very helpful with information about your site, Terms and Conditions. Thank you!

Date of experience: June 25, 2019
KR
1 review
0 helpful votes
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Kindly Service
June 25, 2019

Thank you, Eula R.
Great company In addition to the quality of service provided, support is good, security, I have benefited a lot and become a professional, perfect rule use.
I believe Eula will do his best for me.

Date of experience: June 24, 2019
Morocco
1 review
0 helpful votes
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Freelancer Support
June 24, 2019

Eula was great in helping me. She answered all my questions and gave me her time and focus. So, thanks very much Eula.

Date of experience: June 23, 2019
Australia
1 review
0 helpful votes
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Great Job
June 24, 2019

Eula helped me to find out that a job was fake and arranged for the money to be refunded back to my account.

Date of experience: June 23, 2019
Tennessee
1 review
0 helpful votes
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Great assistance!
June 24, 2019

Had a terrible time trying to close account online. Eula R. Was invaluable and closed it for me! Thanks, Eula, so much.

Date of experience: June 23, 2019
India
1 review
0 helpful votes
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Really very helpful
June 23, 2019

Staff is really very coop. I got my reply in an excellent way. Now the issue has been resolved. I wish for freelancer to grow more

Date of experience: June 23, 2019