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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He is very helpful and nice to chat with, he was able to understand my request quickly and resolve it in a timely manner.
I am so happy to contact us. they solve my problem. Give me a good guideline.
FRIEDA very helpful I appreciate the service.
Thanks
High level of satisfaction to deal with Jennifer M. And hope to find here if I got any concerns. You are lucky to have her
I had a simple query that I couldn't find an answer to in the FAQ - Phoebe S. Quickly and professionally answered my question. Thank you!
Great service and very fast answering what Is not usual in the most big company's. Very helpful :) I'm glad that a solution is find so quick
It was good to talk with the support. They gave me clear information regarding my doubts and really cooperate with me.
A very helpful session. The customer service representative was precisely and accurately address on the issue
Anastasia was very informative and I appreciated her help. Apparently, I was communicated with, via chat, and was asked for my personal email, which I now know is against the terms and conditions of Freelancer. I am glad Anastasia has reported this for me.
I greatly appreciate the help of the website very quickly to be able to solve my problems in a great way
Nice and just what I wanted. I wanted to know the status of a report and the guy knew the stuff he needed in order to provide me an answer for my inquiry.
We had an issue with milestone payment, the customer support has helped us out and was able to sort this out
I had an issue with my freelancer regarding milestone and as such i had a chat with Jennifer M.
She really helped me with lot of patience and politeness. And my issue resolved finally.
My issue was resolved very quickly and assistance was provided very quickly. The support was very knowledgeable as well as straightforward regarding the issue.
I had trouble with my account for about 20 days.
I tried many times but failed and failed.
Finally I decided to get support from supporting team even though I am not a guy who is familiar with supporting team.
But this time, I realized supporting team is really helpful.
After 2 days of try, Antoinette B finally help me resolve this problem and get me into the freelancer again.
Thanks a lot
They help me from the begining to the last what i want the understand and solve this very quickly and hence it is really very good to handling and they help like i am just the brother of him.
Thats feel me excellent from my bottom of heart.
Thanking you
Vivek kumar
Anastasia D. Was really a cooperative supporter.
She is helpful, and quickly respond to my inquiries too.
Very accommodating and help me solve the issue as possible as she can. She managed to review what went wrong with regards to my withdrawal transaction.
Eula she help me very much to about my withdrawal fund. It was nice discussion to get help about my money.
I had troubles with the money in my account. Thanks to Benny S.the problem has been fixed since he refunded the money.
Eula R is a great assistant.
I couldn't find the proper solution with previous assistant, but she provided me.
Thanks again for your Perfect Support!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

