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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Very helpful
July 10, 2019

He is very helpful and nice to chat with, he was able to understand my request quickly and resolve it in a timely manner.

Date of experience: July 10, 2019
Bangladesh
1 review
0 helpful votes
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Great full
July 10, 2019

I am so happy to contact us. they solve my problem. Give me a good guideline.
FRIEDA very helpful I appreciate the service.
Thanks

Date of experience: July 10, 2019
PS
1 review
0 helpful votes
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Customer care support team
July 10, 2019

High level of satisfaction to deal with Jennifer M. And hope to find here if I got any concerns. You are lucky to have her

Date of experience: July 10, 2019
GB
1 review
0 helpful votes
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Chat with Phoebe S.
July 10, 2019

I had a simple query that I couldn't find an answer to in the FAQ - Phoebe S. Quickly and professionally answered my question. Thank you!

Date of experience: July 10, 2019
Germany
1 review
0 helpful votes
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Great and fast service
July 10, 2019

Great service and very fast answering what Is not usual in the most big company's. Very helpful :) I'm glad that a solution is find so quick

Date of experience: July 10, 2019
India
1 review
0 helpful votes
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Great experience
July 10, 2019

It was good to talk with the support. They gave me clear information regarding my doubts and really cooperate with me.

Date of experience: July 9, 2019
Malaysia
1 review
0 helpful votes
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Review for Michelle A
July 10, 2019

A very helpful session. The customer service representative was precisely and accurately address on the issue

Date of experience: July 9, 2019
Alabama
1 review
0 helpful votes
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Professional & Helpful
July 10, 2019

Anastasia was very informative and I appreciated her help. Apparently, I was communicated with, via chat, and was asked for my personal email, which I now know is against the terms and conditions of Freelancer. I am glad Anastasia has reported this for me.

Date of experience: July 9, 2019
Viet Nam
1 review
0 helpful votes
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Withdraw Funds
July 10, 2019

I greatly appreciate the help of the website very quickly to be able to solve my problems in a great way

Date of experience: July 9, 2019
VE
1 review
0 helpful votes
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Good and quick work
July 9, 2019

Nice and just what I wanted. I wanted to know the status of a report and the guy knew the stuff he needed in order to provide me an answer for my inquiry.

Date of experience: July 9, 2019
AE
1 review
0 helpful votes
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Milestone Payment
July 9, 2019

We had an issue with milestone payment, the customer support has helped us out and was able to sort this out

Date of experience: July 9, 2019
India
1 review
0 helpful votes
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Jennifer M.
July 9, 2019

I had an issue with my freelancer regarding milestone and as such i had a chat with Jennifer M.

She really helped me with lot of patience and politeness. And my issue resolved finally.

Date of experience: July 9, 2019
India
1 review
0 helpful votes
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Appreciated
July 9, 2019

My issue was resolved very quickly and assistance was provided very quickly. The support was very knowledgeable as well as straightforward regarding the issue.

Date of experience: July 9, 2019
California
1 review
0 helpful votes
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I had trouble with my account for about 20 days.
I tried many times but failed and failed.
Finally I decided to get support from supporting team even though I am not a guy who is familiar with supporting team.
But this time, I realized supporting team is really helpful.
After 2 days of try, Antoinette B finally help me resolve this problem and get me into the freelancer again.
Thanks a lot

Date of experience: July 9, 2019
India
1 review
0 helpful votes
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Super excellent
July 9, 2019

They help me from the begining to the last what i want the understand and solve this very quickly and hence it is really very good to handling and they help like i am just the brother of him.

Thats feel me excellent from my bottom of heart.

Thanking you
Vivek kumar

Date of experience: July 9, 2019
PS
1 review
1 helpful vote
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Helpful support
July 9, 2019

Anastasia D. Was really a cooperative supporter.
She is helpful, and quickly respond to my inquiries too.

Date of experience: July 8, 2019
Philippines
1 review
0 helpful votes
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Eula R. Excellent job
July 9, 2019

Very accommodating and help me solve the issue as possible as she can. She managed to review what went wrong with regards to my withdrawal transaction.

Date of experience: July 8, 2019
Pakistan
1 review
0 helpful votes
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Eula she help me very much to about my withdrawal fund. It was nice discussion to get help about my money.

Date of experience: July 8, 2019
Argentina
1 review
0 helpful votes
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Great attention
July 9, 2019

I had troubles with the money in my account. Thanks to Benny S.the problem has been fixed since he refunded the money.

Date of experience: July 8, 2019
RU
1 review
0 helpful votes
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Eula R is best
July 9, 2019

Eula R is a great assistant.
I couldn't find the proper solution with previous assistant, but she provided me.
Thanks again for your Perfect Support!

Date of experience: July 8, 2019