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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The support was prompt, helpful, and provided clear information to resolve my issue. I appreciate their assistance (Heidi)
I had a chat with Heidi P.
She was very helpful and quick to respond. She identified the problem and said she would take action to resolve it for me.
Thank you!
My account got charged for the membership plan and i don't want it so i reached out to support team member Heidi and they helped me alot to get my refund
I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.
It was very informative and really helped me a lot, thank you so much Heidi. I'm truly looking forward to seeing the final result and I appreciate your support throughout this process."
After 6 years im back on freelancer. Com *******@Olivia respond quick and verified my data, really appreciate your time and quick support
Great. The professional helped promptly and without delay and the resolution was to my satisfaction. I would recommend such a nice experience.
It was very nice professional interview with Russell V., direct questions to the point targeting verification of my expertise without complications.
Thank you and happy to be part from Freelancer community.
I appreciate this customer support about fees and charges from Frieda S. Freelancer. Com Support Team.
To be honest i was a bit frustrated but the customer support member who was taking care of my case was very helpful, informed and detailed
Thank you so much
Good and pleasant, have a good knowledge and patiently answered all my queries. That made me feel good. And cleared the issue we were discussing
Handled my issue quickly and without fuss. A pleasure to deal with. Problem was resolved to my satisfaction.
I love the experiences here. I am happy that I was asked to be apart top 3% of 80 million freelancers. It has been a short experience, but I cannot wait to beacon and hopefully accept what God has always and always wanted to be planned for me.
Just excelent, thanks you so much! Certified Public Accountant with complementary training in International Financial Reporting
Standards (IFRS), advanced Office and Excel managemen. With
Demonstrable 10 years of work experience in accounting and finance, payroll, tax returns, tax
Management, personnel management, financial services and other activities inherent to the
Profession such as Tax Auditing and Auditing.
All good and professional. Asked interesting questions and was very thorough. Was response to my questions. Very knowledgeable about the process.
I want to sincerely thank Ami N. From Freelancer Support for her quick and respectful assistance. She handled my request professionally, confirmed the status of my ticket (#*******), and reassured me that it's being reviewed. She was polite, responsive, and made the process feel smooth and less stressful. Thank you, Ami, for your help and kind attitude. I truly appreciate support agents like you who care about users' concerns. – Karim Ismail
I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.
They attend to me well, i have issues concerning KYC verification and i ask Margaux for assistant and he attend to me well
It was very interactive session with Russell V. during the intervie. It was a nice interview process taken by russell. Covered up major niche skill-sets helpful for the recent market trends for both web and mobile development. Thank you. Looking for a great contribution to the project
This customer support team member provided an exceptional experience while assisting me in deleting my account.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

