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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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The support was prompt, helpful, and provided clear information to resolve my issue. I appreciate their assistance (Heidi)

Date of experience: April 13, 2025
GB
1 review
0 helpful votes
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Good and fast response
April 23, 2025

I had a chat with Heidi P.
She was very helpful and quick to respond. She identified the problem and said she would take action to resolve it for me.
Thank you!

Date of experience: April 13, 2025
India
1 review
0 helpful votes
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Great support from Heidi
April 23, 2025

My account got charged for the membership plan and i don't want it so i reached out to support team member Heidi and they helped me alot to get my refund

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Amazing help
April 23, 2025

I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.

Date of experience: April 12, 2025
GB
1 review
0 helpful votes
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Good job with Heidi.
April 22, 2025

It was very informative and really helped me a lot, thank you so much Heidi. I'm truly looking forward to seeing the final result and I appreciate your support throughout this process."

Date of experience: April 12, 2025
India
1 review
0 helpful votes
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Smart. Quick. Support
April 22, 2025

After 6 years im back on freelancer. Com *******@Olivia respond quick and verified my data, really appreciate your time and quick support

Date of experience: April 11, 2025
India
1 review
0 helpful votes
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Great. The professional helped promptly and without delay and the resolution was to my satisfaction. I would recommend such a nice experience.

Date of experience: April 11, 2025
Saudi Arabia
1 review
0 helpful votes
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It was very nice professional interview with Russell V., direct questions to the point targeting verification of my expertise without complications.
Thank you and happy to be part from Freelancer community.

Date of experience: April 11, 2025
Bangladesh
1 review
0 helpful votes
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Good customer support
April 21, 2025

I appreciate this customer support about fees and charges from Frieda S. Freelancer. Com Support Team.

Date of experience: April 11, 2025
Hungary
1 review
0 helpful votes
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Subscribing issue
April 21, 2025

To be honest i was a bit frustrated but the customer support member who was taking care of my case was very helpful, informed and detailed
Thank you so much

Date of experience: April 11, 2025
India
1 review
0 helpful votes
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Deposited amount explaniation.
April 20, 2025

Good and pleasant, have a good knowledge and patiently answered all my queries. That made me feel good. And cleared the issue we were discussing

Date of experience: April 10, 2025
Ireland
1 review
0 helpful votes
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Quick and professional
April 20, 2025

Handled my issue quickly and without fuss. A pleasure to deal with. Problem was resolved to my satisfaction.

Date of experience: April 10, 2025
Canada
1 review
0 helpful votes
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I love the experiences here. I am happy that I was asked to be apart top 3% of 80 million freelancers. It has been a short experience, but I cannot wait to beacon and hopefully accept what God has always and always wanted to be planned for me.

Date of experience: April 9, 2025
Colombia
1 review
0 helpful votes
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Excellent!
April 20, 2025

Just excelent, thanks you so much! Certified Public Accountant with complementary training in International Financial Reporting
Standards (IFRS), advanced Office and Excel managemen. With
Demonstrable 10 years of work experience in accounting and finance, payroll, tax returns, tax
Management, personnel management, financial services and other activities inherent to the
Profession such as Tax Auditing and Auditing.

Date of experience: April 9, 2025
Germany
1 review
0 helpful votes
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Interview with Russell V
April 19, 2025

All good and professional. Asked interesting questions and was very thorough. Was response to my questions. Very knowledgeable about the process.

Date of experience: April 9, 2025
Malaysia
1 review
0 helpful votes
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I want to sincerely thank Ami N. From Freelancer Support for her quick and respectful assistance. She handled my request professionally, confirmed the status of my ticket (#*******), and reassured me that it's being reviewed. She was polite, responsive, and made the process feel smooth and less stressful. Thank you, Ami, for your help and kind attitude. I truly appreciate support agents like you who care about users' concerns. – Karim Ismail

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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Non-responsive client issue
April 18, 2025

I had a client that had been non-responsive for 72 hours. I went to the support/help chat, and Margaux answered. She was extremely helpful and dealt with the issue with alacrity.

Date of experience: April 8, 2025
Nigeria
1 review
0 helpful votes
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Nice customer care
April 18, 2025

They attend to me well, i have issues concerning KYC verification and i ask Margaux for assistant and he attend to me well

Date of experience: April 8, 2025
GB
1 review
0 helpful votes
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It was very interactive session with Russell V. during the intervie. It was a nice interview process taken by russell. Covered up major niche skill-sets helpful for the recent market trends for both web and mobile development. Thank you. Looking for a great contribution to the project

Date of experience: April 8, 2025
Washington
1 review
0 helpful votes
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Great Customer Support
April 18, 2025

This customer support team member provided an exceptional experience while assisting me in deleting my account.

Date of experience: April 7, 2025