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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I accidentally subscribed to a corporate membership and was charged for a few months. I reached out to Freelancer's owner, Matt, through their dedicated forum that allows direct communication with him—a feature I truly appreciate as it creates a sense of community and connection. I'm glad to share that the support team resolved my issue and refunded the last three membership payments. I've been working on Freelancer since 2016—nearly 9 years now. While I've encountered a few issues with the platform over the years, I've noticed steady improvements. I genuinely hope that the chargeback issue, which remains one of the most frustrating aspects, will also be addressed soon. Thank you!
After months asking for help to solve a situation with a payment locked down by security reasons and never get a solution, today I got the assistance needed and the problem was sold by Mary R. I almost had lost my hope, but it just came back. Thanks a lot Mary
The agent Russel V. was very kind and provided clear guidance throughout the process. I appreciate the professionalism and quick response to my concerns. The experience was seamless and efficient.
I had a great experience with Mary Rodrigo during my Preferred Freelancer Program interview. She was professional, clear, and made the process smooth and easy. I appreciated her friendly approach and prompt support. It was a pleasure interacting with her.
I had a great experience during my verified badge interview with Russell V. He was thorough in his approach and patient while I responded to his questions. He also took the time to walk me through the relevant policies. Overall, I'm very pleased with how the interview was conducted and truly appreciate the way Russell handled the entire session.
Russell V. was responsible for my verification interview process and he was very friendly, clear and efficient. Generally, my experience with Freelancer.com so far and its support team has been quite positive.
Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue
Wow cool '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
You were so helpful, you helped me with a lot of links, thank you so much for this great service, she has explained to me everything step by step until we reach the goal.
It's my first time using freelancer and I put out a contest however I wasn't receiving anything original, most ideas were generated from chatgpt and the freelancers didn't only completed one element of the task. I messaged freelancer and Hope was amazing, she offered how Freelancer could support me and gave me suggestions. If in doubt always good to speak to someone, and always read what the clauses are before launching the project or contest.
Reported a project that didn't look right. A person replied immediately, took the matter seriously, referred it to the relevant team for further investigation and communicated politely and effectively with me.
I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.
I requested to buy a membership. Her behavior was amazing. Her name is Pearl V. I want to come back to her if I have any problems. Her service was great. I love it.
I asked her my problem and without long waiting,(I also liked the how quick to connect to service center while I expect long waiting) I got the soultion soon. He consdiered my caring emotion and professionally dealt my problem
Je déconseille très fortement ce freelancer. J'ai payé trois phases pour la création d'un site web professionnel, et à l'arrivée, j'ai reçu un site inutilisable, totalement bâclé et incohérent, qui ne respecte ni mes consignes ni les standards de base. Les deux premières phases semblaient à peu près correctes, mais à la dernière, tout est parti en vrille:
Le site livré n'a plus rien à voir avec ce qui avait été convenu. Le tableau de bord a disparu. Les couleurs choisies ensemble ont été changées. Aucune des vidéos, images, PDF, textes que j'ai fournis n'a été intégré. Il a mis sa propre vidéo, en anglais (!), à la place de la mienne (alors que le site devait être en français). Il y a des textes absurdes et des images déplacées (ex.: une sirène nue pour illustrer l'alphabet arabe!). Des témoignages fictifs ont été ajoutés sans mon accord. Des liens sont morts, y compris vers mes réseaux sociaux. Mon email professionnel n'a pas été intégré, alors que j'ai donné toutes les infos. Mais le pire, c'est que ce n'est même pas lui qui fait le travail: il sous-traite à une autre personne sans le dire au client. Et ce sous-traitant m'a contactée personnellement pour me dire qu'il n'avait pas été payé par le freelancer… C'est pourquoi il a délibérément saboté le site, en me disant texto que « ce n'était plus son problème ». Résultat: j'ai perdu du temps, de l'argent et beaucoup d'énergie pour un site qui ne peut absolument pas être mis en ligne en l'état. Ce freelancer ne travaille pas lui-même, n'assume rien, et met en danger votre projet avec des pratiques douteuses.
Je vous recommande vivement de l'éviter si vous ne voulez pas être pris au piège comme moi.
I described my issue to Magenta & he was very genuine towards resolving the issue, thanks man. The way he guided me & told suggestions he was very experienced...
Xavier's positive attitude and dedication are a great asset. He's eager to contribute, lifting the team's energy and consistently doing a fantastic job. With a focus on friendly customer support, he'll continue to grow.
After many years of using Freelancer.com, I've found it to be a valuable marketplace for connecting with clients across diverse industries. The platform offers a straightforward bidding system that allows for clear communication of project requirements and expectations. What sets Freelancer.com apart is its robust payment protection system, which provides security for both clients and freelancers
The collaboration of Lyndon S. Was clean and great.
Fast response and kind support. Excellent!
Recommend!
Xavier B. Offered extremely efficient and professional assistance. He promptly solved my credit card verification problem, ensuring everything went smoothly. His service was outstanding—friendly, knowledgeable, and dedicated. Thanks to him, the issue was resolved quickly. Highly appreciate his help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nacira, thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at [email protected]. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team