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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Thailand
1 review
0 helpful votes
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Very clear question!
June 2, 2025

The question quite hard to explain for me but Barry to kind, he sent me question to translate and he also translate my answer, very nice to interview with Barry, thank you for your kindness!

Date of experience: May 23, 2025
Illinois
1 review
0 helpful votes
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FL Verification
June 2, 2025

Pretty good if a little confusing. I need to see what I can get from the upgrade. Too early to tell.

Date of experience: May 21, 2025
India
1 review
0 helpful votes
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Helpful and Responsive
June 2, 2025

It was a pleasure working with Jackie S. — professional, responsive, and cooperative throughout the project. I appreciate the smooth communication and look forward to working together again.

Date of experience: May 23, 2025
Indonesia
1 review
0 helpful votes
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I've had a great experience using Freelancer. The platform is easy to navigate, and it connects me with clients from all over the world. Posting and bidding on projects is simple, and communication tools make collaboration smooth. I also appreciate the milestone payment system, which adds a layer of security for both parties. So far, I've completed several successful projects and look forward to doing more. Highly recommended for both freelancers and employers!

Date of experience: May 23, 2025
Ukraine
1 review
0 helpful votes
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Responsible support!
June 2, 2025

I contacted customer support with all of my questions and concerns, and I received clear, thorough, and comprehensive answers to everything. The assistance provided was extremely helpful and resolved all my issues.

Date of experience: May 23, 2025
Colombia
1 review
0 helpful votes
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VERIFICACION RAPIDA
June 2, 2025

Tuve problemas con mi verificacion de residencia, pero la solicitud fue clara y rapida despues de eso. Gracias

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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Danette O you are very helpfull and so easy to talk and follow to become rising star on freelancer.com.
Thank You

Date of experience: May 23, 2025
Kenya
1 review
0 helpful votes
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Olivia freelance agent
June 2, 2025

Good and really helpful she helped me so much and I'm thankful for her help... I wish to have more encounters with her due to her usefulness

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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I encountered a problem and reached out for assistance. Xavier responded with exceptional service and went above and beyond to help me resolve the issue efficiently and professionally. I truly appreciate the support and dedication he demonstrated throughout the process.

Date of experience: May 22, 2025
Romania
1 review
0 helpful votes
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A wonderful experience
June 1, 2025

Everything is so simple and pleasant. The staff is very understanding and professional. If you can't speak into the microphone at that moment, just write it down.
Thanks to Jonny for the help!

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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She was helpful
June 1, 2025

Thank you for your excellent assistance! You were very responsive, patient, and clear in addressing my questions. I appreciate how you guided me step-by-step and made sure I fully understood the solution. Your support made the process smooth and stress-free. Keep up the great work!"

Date of experience: May 23, 2025
Azerbaijan
1 review
0 helpful votes
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It was a great experience going through the verification process. The interview was smooth, professional, and actually enjoyable. I appreciate how clearly everything was explained and how comfortable I felt during the call. I'm happy to be a Verified freelancer now and look forward to growing further on the platform. Thanks again for your support! — Ruslan

Date of experience: May 22, 2025
Serbia
8 reviews
60 helpful votes
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I used to be one of the Top 100 freelancers when Freelancer had "only" 20M users. I'm blessed that this biggest remote work in the world has stood the test of time in the best possible way. I'm back and I'm here to stay.

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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Interview for verified badge
June 1, 2025

Interview with Barry was very Professional, right on time. He mentioned everything I need to be aware of as a responsible freelancer. I appreciate him taking time to walk me through the process and being transparent about the verification process.

Date of experience: May 22, 2025
Pakistan
1 review
0 helpful votes
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My experience during Preferred freelancer interview works very well... Thank you

Date of experience: May 22, 2025
Egypt
1 review
0 helpful votes
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Xavier B. Was a great help for me on the verify of my id and the problem of authentication of my credit card he was a great help.

Date of experience: May 22, 2025
Israel
1 review
0 helpful votes
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A review of the program's Service Level Agreement
May 31, 2025
Updated review

I want to thank Jonny for the precise and professional presentation of the Preferred Freelancer Program (PFP) guidelines and Service Level Agreement. Jonny explained the rules thoroughly, including the restrictions on off-site communication, subcontracting, and direct access to client systems. He ensured I understood the importance of keeping all communication and collaboration strictly within the Freelancer platform and provided concrete examples to clarify what is and isn't allowed. He was patient and detailed, giving me the time to carefully read and understand the material before continuing. Thanks to Jonny's guidance, I feel confident I can comply with the program's requirements and deliver work under the proper conditions.

Date of experience: May 21, 2025

Verified by Freelancer Interview
August 4, 2017
Previous review

The interview with Selena was professional and pleasant. She asked thoughtful questions about my identity, employment status, professional background, and my expertise in finance and Excel. Selena demonstrated patience and kindness throughout the interview, and I sincerely thank her for that.

Date of experience: August 3, 2017
AE
1 review
0 helpful votes
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I had a great experience during the onboarding process for the Preferred Freelancer Program.
Jonny was professional, clear, and supportive throughout.

Date of experience: May 21, 2025
Spain
1 review
0 helpful votes
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Barry gave clear guidance for the application process for the verified badge. After 15 minutes we discussed all the important points of my work that are important for the badge.

Date of experience: May 21, 2025
Nigeria
1 review
0 helpful votes
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I have an awesome experience using the freelancer site. They are polite and have very great customer service.

Date of experience: May 21, 2025