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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Rohit G.
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I had an issue with an auto-renewal charge, and the support agent Heidi was extremely helpful and professional. They clearly explained the situation and assisted me with the refund process quickly. I really appreciate the prompt support and smooth experience. Thank you, Freelancer.com team, and a special thanks to Heidi for the great help! 🙏

Date of experience: June 28, 2025
Virginia
2 reviews
0 helpful votes
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It was swift and great
July 8, 2025

It was a great experience throughout the onboard process.
Danette O. Was highly professional and clearly explained each step in advance, which made the entire process smooth and reassuring. I'm very pleased with how everything turned out in my favor, and I sincerely thank Danette O. For his guidance and support along the way.

Date of experience: June 27, 2025
Poland
1 review
0 helpful votes
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Great experience
July 8, 2025

Recently I joined Freelancer and had a lot of great experience. Their services are great and I can see a lot of great jobs which matched with my skills in there.

Date of experience: June 28, 2025
Pakistan
1 review
0 helpful votes
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Corporate badge verification
July 7, 2025

Very smooth, documents are well prepared and very easy to understand. Jonny was awesome throughout.

Date of experience: June 27, 2025
Argentina
1 review
0 helpful votes
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Great experience
July 7, 2025

Great experience the application to become a preferred freelancer. Jonny was very kind and explained everything in detail, as well as answered all my questions. Working on this platform is a path to great opportunities.

Date of experience: June 27, 2025
Indonesia
1 review
0 helpful votes
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I am very happy today because I can be a part of the preferred freelancer program, I am very grateful to all the Freelancer.com team especially to Danette O. (@DanettePFP) who has been willing to take the time to interview me.

Date of experience: June 27, 2025
Indiana
1 review
0 helpful votes
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Jess kindly supported
July 7, 2025

He kindly reviewed my questions and I'd happy to chat with him.

Date of experience: June 27, 2025
Philippines
1 review
0 helpful votes
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I am impressed with the support. Olivia helped me every step of the way. I truly appreciate her assistance.

Date of experience: June 26, 2025
India
1 review
0 helpful votes
Follow Sachin K.
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Danette was absolutely fantastic in guiding me through the onboarding process for the Rising Star Program on Freelancer. She was professional, supportive, and incredibly knowledgeable, making the entire experience smooth and stress-free. Her clear communication and friendly attitude truly made me feel welcomed and confident as I joined the program. Thank you, Danette, for your outstanding support – you're a true asset to the Freelancer team!

Date of experience: June 27, 2025
GB
1 review
0 helpful votes
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Leopold is fantastic!
July 7, 2025

Leopold showed patience and continuously asked the right questions whilst making me feel comfortable and heard, very VERY happy with the level of serve just shown to me

Date of experience: June 27, 2025
Wisconsin
1 review
0 helpful votes
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Positive outlook
July 7, 2025

I have been with Freelancer for a year, I am now just starting to work at establishing more opportunities. Looking forward to working here and helping others.

Date of experience: June 26, 2025
Pakistan
1 review
0 helpful votes
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Review for freelancer support
July 6, 2025

Whenever I have an issue, I contact Freelancer support, and they always help me 24/7. I would definitely give them 10 out of 10.

Date of experience: June 27, 2025
Argentina
1 review
0 helpful votes
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Soporte de chat
July 6, 2025

Excellent and fast customer service. Chat support has been super helpful. T. Max contacted me and was quick to resolve my issue.

Date of experience: June 26, 2025
Saudi Arabia
1 review
0 helpful votes
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I was not able to get my question answered, but was provided the contact of whom would be able to help. I find the chat service to be great, and helps a lot when we're not sure where or who to speak with. Thank you again for the help..

Date of experience: June 26, 2025
South Africa
1 review
0 helpful votes
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Everything went smoothly with the onboarding process. Jonny's assistance couldn't have been better. Thank you!

Date of experience: June 26, 2025
Pakistan
1 review
0 helpful votes
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I had a great experience with Russell V during my verification interview. He was professional, clear in his communication, and guided me through the entire process with ease. I appreciate his support in helping me get verified. Thank you, Russell!

Date of experience: June 26, 2025
North Macedonia
1 review
0 helpful votes
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My opinion
July 5, 2025

I am greatly satisfied with the support team. Whenever I have a question, they always answer and address all my issues. Which gives me peace and I really appreciate it. All but kind words for all of them. As far as Freelancer, I had one job so far and I am satisfied with it. I plan to be much more active and hopefully we will have a long collaboration.

Date of experience: June 26, 2025
Saudi Arabia
1 review
0 helpful votes
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Freelancer team
July 5, 2025

Really perfect communication with freelancer team, Barry, It is quick to respond and solve all my problems. Thank you very much.

Date of experience: June 26, 2025
Japan
1 review
0 helpful votes
Follow Chang L.
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Johny is very patient to guide me through the entire applying process. It is really a great pleasure for me to have Johny here.

Date of experience: June 26, 2025
Kenya
1 review
0 helpful votes
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Quick response
July 5, 2025

I contacted Max T. Regarding a concern I had about a project that I bid about. They mentioned that they wanted someone to help with data entry details, however they were asking for payment outside freelancer, which I thought was odd. I decided not to do anything but ask freelancer first because they mentioned that I am paying through freelancer. However, they asked for milestone payment outside freelancer, I did not bother paying anything because I knew something was off about it, so I asked Max T. And he provided me with the terms and conditions where no-one should speak to you outside of freelancer so he really helped me quickly.

Date of experience: June 26, 2025