Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow NovaSofts I.
Unfollow NovaSofts I.
Share Review
Report Review

Wasted my 8 years of hard work.
March 11, 2023

Hello Everyone
My name is Faizan and i was working on freelancer.com from last 8 years. I had 770+ reviews with 90% completion rate. My account was NovaSofts. Having worked hard on freelancer, i got hundreds of employers satisfied. I was cooperative with freelancer.com team as well. However, my account has been blocked due to some support agent's personal issue. One day, an agent took money from my account without any reason and when i inquired he threatened me that he will block my account. I told him that your behaviour is threatening and i will talk to your higher officials. He suddenly become calm and said i would see you next time.
Now, some days before they have blocked my account because an employer scammed me of $900 USD. When i went to freelancer team they instead of asking that employer put me under restriction and finally closed my account. I provided them all the evidences and let them know that i got scammed. But the same agent who threatened me before took charge of my ticket and at the end closed my account.
The agent's name is Lyndon. I have all the evidences with me. He threatened me some days before because he was trying to steal my money and finally he blocked my account.
It's been 8 years since i am providing best services on freelancer.com. Today, due to an arrogant and corrupt support agent my account got blocked. I had 770+ reviews and 99% completion rate.
770+ projects i think are enough to show my capability and honesty to work on freelancer.com but still they closed my account. I am astonished that how they can do this to a person who has been working since 2015.
I want someone who has authority of closing or opening account on freelancer to discuss things with me because my account got blocked without any reason.
Thanks

Date of experience: February 9, 2023
Brazil
1 review
0 helpful votes
Follow Rafael X.
Unfollow Rafael X.
Share Review
Report Review

Atendimento
February 9, 2023

The experience was great, due to my level of English if peculiar to talk, Chealse, was very calm and friendly.

Date of experience: February 9, 2023
Ohio
1 review
0 helpful votes
Follow Justin M.
Unfollow Justin M.
Share Review
Report Review

Chelsea was great!
February 9, 2023

Chelsea was very formal and friendly. She asked me good questions to check my competency as a developer, and also answered all of my questions.

Date of experience: February 9, 2023
Kenya
1 review
0 helpful votes
Follow Elijah N.
Unfollow Elijah N.
Share Review
Report Review

Awesome
February 9, 2023

The best support I ever had in tenths of freelance sites

Date of experience: February 9, 2023
India
1 review
0 helpful votes
Follow manish O.
Unfollow manish O.
Share Review
Report Review

Verified process feedback
February 9, 2023

- it was good experience & the Freelance verified team was prompt and clear in asking all questions.

Date of experience: February 9, 2023
Pakistan
1 review
0 helpful votes
Follow Ahmad T.
Unfollow Ahmad T.
Share Review
Report Review

Quick response
February 9, 2023

Very helpful and quick response. All team members are at its best with complete knowledge and manners.

Loading...
Date of experience: February 9, 2023
Philippines
1 review
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Share Review
Report Review

Expediting my KYC verification
February 9, 2023

I was with both Baron and Harriet as my agent, Baron first assisted me about my KYC verification when it has been sitting for 3 days without update thus I contact support and came across Baron. Baron was very helpful then he told me to contact Freelancer again once I have submitted my new KYC requirement and contacted support and was able to speak with Harriet and detailing my scenario, then she immediately able to resolve my issue and my KYC was verified.

Kudos to the two agents.

Date of experience: February 8, 2023
India
1 review
0 helpful votes
Follow Naira L.
Unfollow Naira L.
Share Review
Report Review

Iam naira MA history computer Diploma MA post Graduate degree social sciences iam very important my work from home data entry please give me a chance iam interested very important my work very hard work iam India west Bengal please give me a chance

Date of experience: February 8, 2023
Japan
1 review
0 helpful votes
Follow GULTEKIN R.
Unfollow GULTEKIN R.
Share Review
Report Review

Chat
February 9, 2023

I'd like to thank Mr. Jordan V. very much, for his kind assistance during our chat about an issue, indeed.

Date of experience: February 8, 2023
Australia
1 review
0 helpful votes
Follow GREG X.
Unfollow GREG X.
Share Review
Report Review

I am at a loss to know why my computer suddenly won't load anything associated with Freelancer, with the description of "Cannot Find Server" for some unknown reason. I don't know why today is different from the last 5 years or so when I've had no problem. The Freelancer Support crew are on the job though with fast communication via the chat option on the FL site (via my wife's computer as mine won't connect!), & hope to have me back up & running again asap.

Date of experience: February 8, 2023
Ukraine
1 review
0 helpful votes
Follow Iryna H.
Unfollow Iryna H.
Share Review
Report Review

Best service for the freelancer
February 9, 2023

Fast and Good service I've received. I support Freelancer support team.

Date of experience: February 8, 2023
Australia
1 review
0 helpful votes
Follow Sean G.
Unfollow Sean G.
Share Review
Report Review

Very easy to resolve issue
February 8, 2023

Very easy to connect via chat and resolve my issue

Date of experience: February 8, 2023
GB
1 review
0 helpful votes
Follow Amin E.
Unfollow Amin E.
Share Review
Report Review

Customer Focus
February 8, 2023

Been with Freelancer for over 10 years now, and the company has always provided fantastic service. Well Done!

Date of experience: February 8, 2023
Washington
1 review
0 helpful votes
Follow Fatemeh W.
Unfollow Fatemeh W.
Share Review
Report Review

Great
February 8, 2023

Very helpful and took the time to answer all of my question.

Date of experience: February 8, 2023
Indonesia
1 review
0 helpful votes
Follow ANWAR F.
Unfollow ANWAR F.
Share Review
Report Review

I am a new user at Freelancer.com and only now can verify here. Hopefully in the future there will be many projects that I will get.

Date of experience: February 8, 2023
Peru
1 review
0 helpful votes
Follow Kariana daryelin N.
Unfollow Kariana daryelin N.
Share Review
Report Review

ACCESSIBILITY PROBLEMS SOLVED
February 8, 2023

THANKS FOR THE HELP GOOD ATTENTION I WOULD LIKE YOU TO RESPOND A LITTLE QUICKER BUT THEY OFFER GOOD HELP AND ARE ATTENTIVE

Date of experience: February 8, 2023
Germany
1 review
0 helpful votes
Follow Ekaterina U.
Unfollow Ekaterina U.
Share Review
Report Review

The support is helpful
February 8, 2023

The answer does not come as quickly as one would expect. But the answer comes, and that's good. The support is helpful.

Date of experience: February 8, 2023
Philippines
1 review
0 helpful votes
Follow Hurry W.
Unfollow Hurry W.
Share Review
Report Review

Guinevere helps me with my concern
February 8, 2023

I was not aware that i was subscribe to a plan. I thought it was just a free trial but not aware i will be charged after a month. Guinevere check my activity and see no records thats why she gave me a courtesy to refund what was charged to me.

Date of experience: February 8, 2023
Bangladesh
1 review
0 helpful votes
Follow Murshidi H.
Unfollow Murshidi H.
Share Review
Report Review

Quick and easy deal for Blue Bach
February 8, 2023

I'm happy with the blue bach and the offer. I got it from the freelancer. Speaking with the service team helped me get exactly what I need as a freelancer.

Thank you :)

Date of experience: February 8, 2023
India
1 review
0 helpful votes
Follow Preeti E.
Unfollow Preeti E.
Share Review
Report Review

He is excellent and help me instant
February 8, 2023

I had issues and this agent immediate resolve my issues and I am very thankful for him

Date of experience: February 8, 2023