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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Help contacting Client
September 15, 2023

I needed help contacting a client who was unresponsive.
Criselda R. Was very helpful in helping me resolve the challenge I had.

Date of experience: September 15, 2023
Bangladesh
1 review
0 helpful votes
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It was a good communication.
September 15, 2023

Within a times replayed and solved my problem. Thank you so much.

Date of experience: September 15, 2023
Spain
1 review
0 helpful votes
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Offer
September 15, 2023

Estoy muy contento tanto con el trato recibido como con la oferta

Date of experience: September 14, 2023
Pakistan
1 review
0 helpful votes
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Freelancer support.
September 15, 2023

Maine is very professional. A true representative of freelancer. Com. A good experience for me..

Date of experience: September 14, 2023
India
1 review
0 helpful votes
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Excellent experience
September 15, 2023

Features explained well. And I am 100% satisfied with service.

Date of experience: September 14, 2023
Algeria
1 review
0 helpful votes
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My experience With Freelancer
September 14, 2023

I've had a satisfactory experience using Freelancer's platform.

Date of experience: September 14, 2023
NL
1 review
0 helpful votes
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Verifcation interview
September 14, 2023

Chelsea was prompt and very professional, I enjoyed our conversation!

Date of experience: September 14, 2023
Canada
1 review
0 helpful votes
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Quick assistance
September 14, 2023

Fast assistance from Maine, got my problem fixed quickly

Date of experience: September 14, 2023
India
1 review
0 helpful votes
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It was great to talk with Russel
September 14, 2023

Russel was very nice while doing the interview. She asked great questions, and she understood my points quite well.

Date of experience: September 14, 2023
India
1 review
0 helpful votes
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Thanks Kevin R.
September 14, 2023

Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful Very helpful

Date of experience: September 13, 2023
Egypt
1 review
0 helpful votes
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Help verifying account
September 14, 2023

I was having trouble verifying my account because I recently moved to Cairo because of the war happening in Sudan and the support team has been such a help with explaining everything and reply to every question I asked so overall it was a great experience

Date of experience: September 13, 2023
Bangladesh
1 review
0 helpful votes
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Excellent Service
September 13, 2023

I approached him for a freelancer batch. He explained everything to me beautifully. Have very good service. Highly recommend!

Date of experience: September 13, 2023
Pakistan
1 review
0 helpful votes
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Charis is good
September 13, 2023

He is good, very helpful and responded very efficient way. I am satisfied with their service and help.

Date of experience: September 13, 2023
Pakistan
1 review
0 helpful votes
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Verified freelancer review
September 13, 2023

It was great experince having call with Russell V. She was very polite and supportive. It was very fun and entertaining having call with her.

Date of experience: September 13, 2023
Canada
1 review
0 helpful votes
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Great help from support
September 13, 2023

I didn't use this platform and didn't remind about subscription. So they helped me to refund money and close it. In the whole I cannot take a project here, but maybe I didn't trying well.

Date of experience: September 13, 2023
GB
1 review
0 helpful votes
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Interview for PFP
September 13, 2023

A good experience and the interviewer had the necessary understanding of the platform being discussed to appreciate some technical answers provided by myself

Date of experience: September 13, 2023
India
1 review
0 helpful votes
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DOM A HE SOLVED MY ISSUE
September 13, 2023

Thanks for your support freelancer team for solving my issue

Date of experience: September 13, 2023
Philippines
1 review
0 helpful votes
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Great interview experience
September 13, 2023

Great interview experience Russell is very kind and I feel at ease during the interview process.

Date of experience: September 13, 2023
India
1 review
0 helpful votes
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Nice conversation interview.
September 13, 2023

I just had a video call with Russell from the freelancer.com team, It was nice talking to him and he made me comfortable during the call and explained everything in detail. He didn't rush me through the process.
Overall it was a good experience.

Date of experience: September 13, 2023
Lithuania
1 review
0 helpful votes
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Thank you Andrei M. For your help! :)
September 13, 2023

Thank you for your help! It is important for this website to be safe.

Date of experience: September 13, 2023