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The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and billing practices. Common complaints include hidden fees, poor coverage, and unresponsive support, leading many to label the service as unreliable and frustrating. Customers frequently express frustration over the handling of returns and account cancellations, often citing disrespectful interactions with support staff. Conversely, a few reviews highlight the affordability of plans and some positive experiences with in-store representatives. Overall, the sentiment reflects a pressing need for improved customer service and transparency to retain existing customers and attract new ones.
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Terrible experience with this sneaky company that boasts about "no hidden fees or surprises", but hides everything in their Terms and Conditions. No different than other networks, other than slower speeds, dead zones, and oh yeah, surprise roaming charges.
Their bait-and-switch referral program is convoluted and needs to be better communicated. I referred 3 people and only got credit for 1 because of the poor communication from this communication company - such a joke.
Only bearable since I work from home and use a more reliable provider for home wifi (which also has better customer service and knows how to retain loyal, longtime customers). So Freedom's low quality network and rate is what it is, but shouldn't be your main network source unless you are desperate and have A LOT of patience to save a buck. Otherwise, there are other reliable Canadian carriers better suited to meet quality customer care, and offers competitive rates because they value your on-going business.
Horrible company. Terrible customer service. Repeatedly overcharges us. Had to spend hours debating over the over-charging issue. Never in my life have I been so utterly disappointed and disgusted. The quality of customer service is horrible. Workers are impolite and ignorant. Truly the worst company I've ever seen.
LTE data service is sooo slow and sometimes I can't even connect to the internet! Extremely frustrating on a daily basis.
You get what you pay for!
Let me put it like this. I was giving them close to $100 a month for like their ultimate package at the time which was like 10 to 15GB DATA & than they would just throttle your DATA afterwards which was absolute HS, because it's more like they cut you off. By the way I never even came close to 10GB cuz their service was always dropping anywhere I was & it was so slow I would just turn the Mobile Data off & leech off of Walmart while I'm sitting in my car. Yes it's that bad.
When it came to making call's, most of the time I couldn't get through, or I had to wait a long time b4 the dial even came up, & I would consider myself lucky if it didn't drop completely.
Now they may have made some adjustments since than to better improve themselves however, I consider 1st impression's to be very important, & I did not get that with this company.
Is inexpensive but this comes with major limitations. Constant roaming charges, if you leave major city no coverage. Monthly calls to explain billing mess, bill is never the same even though on a plan. Very frustrating to deal with, call centre very poor and hard to understand.
Answer: It is impossible to get past bots and non-native English speakers who can only quote policy. The service is awful.
Answer: They seem to legit - the jury is still out. I am not sure
Answer: The advertised price looked like a good deal and there was a promise of fair billing. I am dealing with a monthly $5 overcharge for no good reason, but they will not talk to me
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