Freedom MobileReviews 66

Been using $15/month no-contract since circa 2018 when Shaw Communications owned FM. Got ripped off by Telus and Rogers prior. Since Quebecor/Videotron bought FM, payment errors started with a new credit card. The FM text message link went to an error page. Their cs by text looped back asking the same question ad nauseam. Payment attempts failed due to "system error". Paid via a person who set up Autopay, but so minutes later, got a failure text message. Talked again to a live person who now says, that all ok, and to ignore that 'Autopay failure' text message. (Also, my Visa card would not allow Autopay.)

Incoming calls go into voicemail with 1 bar signal. Text messages worldwide are okay always.

My Note 8 purchased from FM is supposed to work with WiFi calling, but does not. Store techies could not fix this. If I buy another phone, I would first have the store prove the phone works with WiFi calling.

I am satisfied with my $15 monthly payments.

Freedom Mobile Negligence Freedom Mobile through their negligence allowed a sim swap to happen to my account. I was robbed of my identity. The person that was given access to my identity through Freedom Mobile deactivating my SIM card without any prior notice, then giving a new SIM card replacement to a unknown person at one of their locations. This unknown person was able to gain access to all my personal information that I have on my phone. My bank accounts and Coinbase wallet was hacked. I have suffered a financial loss along with my identity. The unknown person used my stolen identity to create other fraudulent accounts in my name. Freedom does not stand behind their customer privacy policies. They will not accept any responsibility for their negligence. If you value your Identity, remember freedom mobile has allowed 1.5 million customers information to be leaked do to their lack of protection customers privacy information from web access. So now this customer account information is being used against their own customers to be robbed and have their identity stolen like me. They will not take responsibility or protect your identity or account. Do a search for Freedom Mobile hacked accounts.

I am extremely disappointed that I must give 1 star to leave a comment as Freedom Mobil in no way deserves even 1 star.

Sitting still at my kitchen table in Aldergrove, BC. In the area of 248 Street between 28 Avenue and 30 Avenue there is virtually NO SERVICE. I can't connect to 611 to complain unless I leave the area.

Once I leave my home area the service improves to the point where it is just very bad.

Their service map is in no way accurate for the area in which I live or the service on 16 Avenue between White Rock and Abbotsford, BC.

C/S in Philippines, have no idea what is going on in Canada; freedom stores never answer the calls; lack of phone stock, overall terrible. Looks like we all customers are on the same page: 1 star review. Freedom owners, wake up.

Once they make a mistake, there is no way of contacting them. The phone number puts you on hold forever and a non-native english speaker will read you terms and conditions. Do not expect a resolution

If you are reading this PLEASE consider ANY other cellular provider. Worst service provider I have ever encountered. Often times you will not have cell service bars in the very city that you live in. If you leave the city you will not have any way to contact anyone because Freedom's bars are in the toilet. They will not let you end a contract even if their services don't work as advertised! Paid my phone bill and they still suspended my services. Run by capitalist dogs! This company is a pathetic public embarrassment of a cellular service.

Spoke Online today via Freedom Chat to activate a contact number (spoke with Gracecelle) only to be told that the SIM Card i ordered a week ago from Freedom mobile cannot be used (paid $10) for the SIM. I was told I need to contact "Freedom Mobile" to follow-up. I asked to speak with a manager she transferred me over to another customer service rep. Ive been with this company for over 10 years.

Terrible customer service phone cuts out in tunnels,basements and connection is spotty at best outside the city don't waste your money

I had freedom for many years and got a better deal moved my family over to Rogers and closed my account but apparently when you close your account after paying your last bill they keep one account open that was not used for 4 months and didn't get a bill for 4 months and now they send me a bill for a tablet? They can't explain why I'm paying they won't make it right with me
They can offer me a deal that I didn't know I had since I wasn't billed for 4 months that Im now paying for
The worst customer service ever you want to get ripped off and have no cell service in the country or in a building then go with these criminals who get there cell service from another provider anyway
I was with freedom for many many years and when they couldn't get me 5g and told me it wasn't available in Canada but Rogers and bell have it I switched and this is the thnx I got for being a great customer for so long. To get a bill for something I didn't know about or use but because it has its own cell number on a tablet they didn't close it when I said close my account
When you call a company and say close my account you would think that they close your account not send a bill 4 months later for something you didn't even use during this time period lol. When you call them you press 1 for English but good luck with that part lol
They are rude and won't do anything to help
I wouldn't recommend this bad cell coverage and bad customer service
If I could leave less than a star it be for sure
When a person says close my account it's close my account not hold one open and charge you 4 months later to get money from you again
Thank you Rogers

Freedom Mobile is the worst mobile carrier in Canada. Their roaming charges are absolutely ridiculous. I was charged $193$ for 1GB of data while I was in the United States. That's more than I pay for my entire monthly plan in Canada!

I'm also not happy with the coverage that Freedom Mobile provides. I'm constantly dropping calls and my data connection is slow and unreliable.

If you're looking for a mobile carrier, I would strongly recommend avoiding Freedom Mobile. They're a rip-off and their service is terrible.

Here are some specific examples of the problems I've had with Freedom Mobile:

* I was charged $193$ for 1GB of data while I was in the United States.
* I'm constantly dropping calls.
* My data connection is slow and unreliable.
* I've had to call customer service multiple times and they've never been able to resolve my issues and they are very rude and disrespectful.

I'm fed up with Freedom Mobile and I'm switching to a different carrier as soon as possible.

They convince in store that adding 2nd like be saving me promising me offers but kept on charging me for 4 month for the line that was never active or never used. I kept on requesting to cancel and it was not cancelled. I requested to manager to contact be back but they didn't call be back even after 4times. They only offered me $5 off for 6 month charging me for the line that was never activated. But charged me $270 for something I never wanted and requested to cancel. Very unprofessional and rude, then they just hang up phone when they don't want to deal with the problem.

I contacted the company and was told that I can use LTE watch with existing plan without additional payment. Therefore, I have bought an expensive Samsung Watch 6 Pro with LTE function. To my surprise when I wanted to activate the service I has been informed that Freedom mobile does not support Samsung Smart Watches, they support only Apple watch. What? So...be informed.

Makes their cancellation process as complicated as possible so that even if you cancel your service in the store, you still have to contact them to tell them that's it's cancelled and they can't be arsed to contact you in any way besides sending your $#*! to collections.
Their service is $#*!ing terrible to boot; avoid at all costs.

If you want the worst service, you should join them!
The phone won't work the moment you leave one grid in the city, it will switch to 3G hundred times a day. They will get you on the cheap plan and then find million other reasons why should you pay extra. And by the way, the customer service is bunch of untrained clueless staff who need to put you on hold to read a manual in order to answer you!
Date of experience: August 05,2023

Horrible service provider! They tricked me into purchasing a phone where I'd only pay $95 a month including the phone and service fee per month for 2 years and when I found out it's actually $150 a month I decided to return the phone under the 14 day buyers remorse. They told me to wait for them to mail me the shipping return label so I did, 5 days later I called because I hadn't gotten it in the mail as yet. The went on to tell me today that I'm now over the buyers remorse days and there is nothing they can do for me! They are now forcing me to pay for the phone up front or stay with this $150 plan I cannot afford! I'm so angry they tricked me! Don't go with freedom mobile! They are snakes and savages!

Voice calls are fine and the price is good. Otherwise data is terrible unless you pay extra for their domestic roaming. You can't use an app like waze to navigate while you drive the 401 highway between Kingston and Toronto because you hardly ever have a signal. This is a relatively built up area, I can't imagine how bad it is everywhere else.

Hi, I've just amended my original rating and feedback as the original concerns have been resolved.

If you're being referred by someone else for a new plan, I'd recommend getting the referral code of the referrer and opening the new account online (applying the referral code before the completion of the online account application).

Either way, the salesperson at a Lansdowne mall location in Richmond, BC, has been very helpful and thorough. An initial hiccup came after account opening when it didn't appear the referral credit could be applied for even within a few days of opening the account, but the same salesperson has helped apply this credit which new accounts apparently have a few weeks from the time of account opening to do so.

If it sounds too good to be true it is. US Roaming does NOT work! 40G US-CAN plan is just a CAN plan - calling does not work with their partner AT&T in the US and you may not use more than 25% of data per month each month in the US
I had backward old plan on a 3G service from Chatr grandfathered in from Mobilicity that was still working in the US that I traded down for this garbage (although it was not supposed to work it did).
When people say the Freedom customer service is a night mare they are not exaggerating. You cannot dial 611. The biggest scream is that the 800 number for Freedom doesn't work from outside Canada. If you can't dial 611 there is no way to get to customer service.
Totally delinquent cell service provider. My Mom tried to port her number and it took 10 months, till they got it right! When I got through to technical support he told me I could call back and hung up before hearing my problem. Seemed to work in Canada but only shares one band with AT&T in the US, and 2 with T-Mobile. Alongside my T-Mobile service showing LTE, freedom shows T-Mobile EDGE -that's 2G service in the same spot. GET A US SERVICE FOR THE US and forget about roaming!

Internet and signal super low quality, customer service very bad,try to cancel and they yank you around for a week very bad company

Do not go with them, they don't have coverage in major cities like they claim. They will have no explanation of why.