Fragrant Jewels

Great candles, but I have on more than one occassion purchased the sterling silver ring candles and still only received silver plated. I cannot wear jewelry that is only plated, so i now have lots of rings(which are beautiful) that i cant wear. Now i try and redeem one of the codes from a candle i just burned to find out i cant and they took almost 3300 points from me... not happy. I will not be purchasing ANYMORE from them.

I don't know. I love the candles, but only when they dont pool and go out fast. So far one wick always melts into the wax, and I end up getting a very lopsided burn. I usually scrape the wax up and put it in a warmer. Its a headache. Most of the time, I'm pretty meh about the rings I get. But I know that's part of it so I can't be too upset. The skull candle burned sideways and left a huge mess on my counter. Will I buy again? Yes, the fragrance is great. But thats about it.

I can say I legitimately have purchased over 20 rings from bath bombs from this company and none of them worth anything more then 25$. If I want high end costume jewelry I'll buy it cheaper on Amazon.

So judging by the statistics of the reviews on FJ at least I know I'm not the only one this disappointed with them. The customer service team is idiotic at best, the quality control is garbage, your ring selection has become a joke but yall have became more greedy

I gave a bad review on a candle after it had bad tunneling. Agent Abraham Juan messaged me and said he would make things right and get me a replacement. I just needed to send order number and photo. I did, and he has ignored me for almost a month now. No help. I tried messaging FJ numerous times and each time they ignore me and it goes right to a "rate service" email. I gave them bad ratings that they ignore me, but they obviously don't care or this would have been fixed. I used to love this company, when it had a different owner. But these new owners don't care at all about customers. They are liars and scammers.

I have never been disappointed with the rings I received. My son loves using the bath bombs. So much more colorful than others.

My order was missing a bath bomb and I also received a damaged ring in a bath bomb, both in the same order. Company refused to replace either one.

Ordered Nov 28th for Christmas gifts. 5-7 day shipping. Two weeks before Christmas, no order. I contacted them, they said "on the way". I waited another week still no delivery. Christmas came and went and no delivery. It's now the 1st week of January and still no delivery. My package is sitting in California "waiting to be picked up" by usps. This company is a scam. I've asked for a refund several times and was told I couldn't have one as it was shipped. I'm filing a fraudulent report tomorrow with my bank.

I ordered a candle gift ages ago and still don't have it and I'm so embarrassed as I told my friends son it was a gift for his mum and would arrive for her Christmas birthday and it's not come and I asked for a refund and I'm being ignored.

I used to be a loyal customer for this brand for years, back in the day they shipped out pretty quickly. But now, shipping out their products takes them months. If they actually ship them at all. I bought 7 bath bombs on November 30th, I had to email them weekly, and then a week before Christmas I got impatient and asked them what's going on? Because these are Xmas gifts. They initially lied and told me it was going to be shipped that Friday and when that Friday came and passed, no update about shipping my order, so once again I reached out, and they told me that there's an issue causing problem with most orders right now, let's not forget they delete comments on their social media when they don't ship out their orders. So I just had to cancel my order and of course I'm without Xmas presents a few days before Xmas. They do not reach out to their customers if there's issues with shipping, they act all apologetic when you can't do anything but cancel, because they're refusing to ship. They lost a long time customer here and I refuse to order from them ever again.

I've received more emails that I can count asking me to purchase more items from your store. Every time I click on something I am sent another email asking if I want to buy it...but you cant fulfil the orders you have. When I called for an update yesterday asking where my order was (that said it was shipped on December 6th but never shipped...and getting no answer...I was asked if I wanted to purchase yet another candle at $10 off. If you continue to offer discounts you should be able to keep up with the demand. You have loyal customers that have purchased items at FULL PRICE for years and instead of making sure they are taken care of you sell more than you could ever make in time for Christmas. I placed my order on November 28th and was told my order shipped on December 6th. Today is December 13th, I would really like to know when my order will ship. I've sent 4-5 emails asking for an update and have been completely ignored...until I called.

You have responded quickly to my requested needs and was very kind and informative about the products

We now have a wonderful collection of rings and candles.
The scents are marvelous. The candles can be a bit smoky at times.

The jewelry plesant and I have been complemented many times. It is good for short time wearing.

The bath bombs are fun as they change their vibrant colors. They rinse clean from the rub.

I used to love this subscription box but the quality of the rings has really went downhill… I figured I'd give them another few months to try to make it better but if this months box is as bad as the last few, I will be canceling it I tried to cancel previously, but I had to wait on hold for 35 minutes

I can still sign into the site but cannot enter a code into the Vault section of the site. Products are good but the company seems like a scam. I saw an ad on Instagram, bought the collection (Cheshire Cat) and it automatically subscribes you to receive monthly collections. It says you can cancel via EMail but you have to still call (woman on the phone was friendly). It's an automatic subscription that's not worth the product.

I received it as a gift so I put it in my tub and emerged my body it smelled really nice but then I saw that my skin was turning the color 30 pixie dust was pinkish purple so I had to get out of the tub and my skin was stained hot pink / purple!

BUYERS BEWARE! DO NOT BUT ANYTHING FROM THIS COMPANY! I HAVE WAITED ALMOST A MONTH FOR MY ORDER. I HAVE CALLED CUSTOMER SERVICE MULTIPLE TIMES. WHICH IS A COMPLETE JOKE! MY DELIVERY DATE CHANGES EVERYDAY. CUSTOMER SERVICE WILL NOT GIVE ME A REFUND UNTIL MONDAY 4/4. THEIR CUSTOMER SERVICE WOULD NOT DO ANYTHING ACCEPT OFFER ME TO PURCHASE 5 EMERGENCY BATH BOMBS UNTIL MY ORDER ARRIVES! REALLY! I HAVENT RECEIVED THE FIRST ORDER! YOU THINK IM GOING TO ORDER SOMETHING ELSE! I CALLED FEDEX AND WAS INFORMED TO CONTACT FRAGRANT JEWELS. WHICH WAS ABSOLUTELY NO HELP! I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN! I POSTED A BAD REVIEW EARLIER AND OF COURSE IT WAS TAKEN DOWN. THEY DONT WANT CUSTOMERS TO KNOW HOW BAD THEIR CUSTOMER SERVICE IS!

I ordered a bath bomb and ring from Fragrant Jewels and the ring fell apart the first time I wore it. The photo on the website made the ring look stylish and fun. In real life, it looked like something I would have bought off the Barbie aisle at Wal Mart for my 4 year old niece.