I was a ride-or-die FJ fan until their head of Customer "Care" (read: Terror), *, waged a war against me for unknown reasons. He started by canceling my orders for no reason, saying I requested them to be canceled. Then he would pick items out of my orders that I got a good deal on and say, "Oh sorry, these are out of stock now." He would leave my orders 3-4 weeks until they were fulfilled. He repeatedly canceled my Inner Circle monthly subscription so that I would lose out on member perks and have my access to rares disrupted. He banned me from the Facebook page, where I was one of the most active followers (see screenshot), and kicked me out of the Facebook Inner Circle group, where I was also a top contributor (see screenshot). I won several contests/giveaways and he never fulfilled the prizes and in once instance, Fragrant Jewels deleted all evidence of the giveaway from their FB page. In one of these contests (see screenshots), I spent 5 hours creating a creative photoshoot with their products and dressed my cat up in a pirate costume – which lead to me bleeding. I had the most votes and never got my prize. If I didn't win this contest, who did? It's against FTC regulations to run giveaways and contests without clear rules and without following through with winners and prizes.

These terrorist cat-and-mouse antics went on from April to July 2024 until he finally terminated my account and my entire family's accounts, plus my best friend's account just for fun.

I received the letter posted below that does not give any clear details regarding the termination reasons. (In a response on another site, Fragrant Jewels lied saying the "applicable clauses" were outlined, but that is a big bold lie as you can see from the screenshot no details were given.)

In all that time from April to July, He NEVER communicated anything to me regarding policies or terms or just ANYTHING other than asking for my phone number and NEVER CALLED ME as promised. He just left me to wonder every time I hit the submit button what fresh hell was in store for me. I spent $2700 in less than 1 yr with this company for myself and facilitated/referred/paid for another $7000 for my family and friends. Fragrant Jewels responded to our patronage by banning us all from purchasing ever again.

My last two orders were canceled on July 3rd, 2024 and I never received the refund I was promised of more than $60. In the termination email, they said the outstanding gift cards I was holding would be refunded (see letter), but they have not in two months. Now, all my gift cards are disabled (almost $400 worth, some gifted to others already) and still no refunds from the company for them or my July 3rd, 2024 orders. (Screenshots posted showing my NAME and the order cancelation so that FJ once again cannot claim I was using aliases as they did in another response).

I am owed over $400! Plus, we are owed tons in shipping overcharges on monthly boxes, which were supposed to be shipped free, but we were constantly being charged 6.95 for each box and had to dispute the charges with them. Requested review of all the overcharges and was ignored. Ticket closed.

Really, Fragrant Jewels? GROW UP. You are being incredibly unprofessional, petty and vindictive toward someone who never did anything but hand you piles of money AND support your brand on social media. Everyone who I've shared my story with is downright baffled why this company won't take my money or banned me from buying too much? If the Fragrant Jewels owner, Yassir Elshair is reading this, do you know how much money * has lost your company? For one, he canceled nearly $500 of orders my friend placed for Mother's Day just because she was MY FRIEND and he was on a witch-hunt. (She is a real person, who he claims is another one of my "aliases.") He canceled my entire family's IC subscriptions (at least 8), valued ~$40/month guaranteed revenue. He canceled hundreds more of my own orders and nearly $300 of my mom's orders and gave her the run-around too when she tried to call customer service. She was in the hospital on a heart monitor and the last thing she needed was the stress of Lenny's games and being ghosted by someone who is supposed to be a customer service professional. (Oh, but Fragrant Jewels is just going to claim this was another one of my "aliases," despite having actually spoken to her on the phone.)

A warning to other customers: Yes, the products/rings get addictive and are quite nice, but don't be fooled by all the "my Jewels" nonsense (which is actually quite patronizing) and self-care lip service, this company only causes insane amounts of STRESS with their own special brand of Customer Terrorism.

There is lots to complain about with Fragrant Jewels: long shipping/processing times, repeated dupes of rings, products sold out after ordering, expired products, critical reviews of products deleted, censorship and the authoritarian administration of the IC Facebook group, etc. the list goes on. These things are annoying but even tolerable sometimes, BUT I have literally had my money stolen from them, which is inexcusable.

*Personal information redacted by admin