Fragrant Jewels

I have been using Fragrant Jewels for three years (and admittedly probably will still use them) and normally think their customer service is wonderful. But not right now. It has really never been this hard to get in touch with customer service as it was this time around. Their website had an error which resulted in me stupidly trying four times to run a purchase, because I was informed my credit card information was incorrect. (I know I was in the wrong here.) As soon as I noticed my mistake, I got into contact with them through their website about the error. This was Sunday evening. When I had no reply on Tuesday, I attempted again and went through their FB page as well. It was then I threatened to go to my bank if I had heard nothing since I knew they would ship after today. Someone must have read it because this morning the order was cancelled! But no reply. I had to call their customer service line where the representative I spoke to was SHOCKED I had to contact them so many times and got nothing. He was very kind and helped me out. But as of right now, I have yet to receive no acknowledgement emails or through the Facebook page. It should not be this difficult to contact customer service and correct an issue due to their website. I should also not just be hearing from them only after I post a negative review - which I am sure is the case here. This review was 100% preventable by doing your job. In conclusion - great product, horrible customer service.

Edit: I would like to amend my review from three stars to two stars because they decided to send me FOUR emails asking how they did meaning they closed my issue without talking to me and then had the nerve to send me a FB advertisement despite never addressing my concerns. Finally someone had the nerve to tell me she would gladly assist me. WHERE WERE YOU WHEN I HAD MY INITIAL CONCERN? Are irate customers more important than loyal ones and in order to be heard you have to curse and scream? That a messed up model! Online customer service needs a revamp for failing this spectacularly.

I first became a member of FJ several years ago but had to leave due to financial reasons but always said I would go back when I was stable again.

Well -- I went back to the company that bears the name FRAGRANT JEWELS but not the heart nor soul!

In a less than a month, I have been treated like pure garbage, lied to endlessly, and deceived with EVERY advertising email from FJ.

Like before, I joined the "INNER CIRCLE" where they are supposed to have EXTRA benefits.! HA!

All I found out was they upcharge you an additional $32.95+tax and charge you the regular price for EVERYTHING else.

Then there are the advertisement emails that come at a rate of one an hour with the tagline "ANOTHER CHANCE AT THE $10,000 RING" which is in their words "NOT TRUE" because any ring not bought as part of the product line stands no chance.

Then there are the supposed ones that "do stand a chance," yeah right.

All of mine were worth a whopping 10 points. They're not even worth money any longer but points. I had a ring from my ORIGINAL time with FJ, said to be worth $25. Still wore it till last month. That ring got me numerous compliments, I'm ashamed of it now.

Tried to contact customer service and I was met with a JONATHAN ROMAN in their CS team who was so derogatory I literally wanted to drive to where he was and give him a serious what for in his face. Then there was IRIS VELEZ who tried hard but was met with UPPER MANAGEMENT who just didn't care about anything but the bottom line let alone a customer making noise.

ALL IN ALL if you want to be ripped off, by all means, buy from FRAGRANT JEWELS.

OTHERWISE, just keep on moving.

The unique attraction of Fragrant Jewels are the ring surprises inside. Now I've been a customer of theirs for over a year now and heres what that means. Every few months I'll buy two or four and those last me a while. The rings and the points are fun but I enjoy a nice candle and bath bomb that will last a while, I have purchaes their wicked bath bomb and the coffin one. Both were nice smell wonderful and have unique rings inside, I only got one duplicate in my order of three bath bombs and two candles of the same themes. So that was my luck of the draw. Granted I'll never get those bath bombs again because they stained my tub and it took me hours to clean it out.

Going on to the only big order of 12 bath bombs right when the new holiday coal and nice bath bombs came out. I got the coal ones which smell like smarites and sorbet fruity sweetness. They look lovely and they dont stain which is a big plus but with all of these there was a dissapointing factor I only got two types of the 6 or 7 types of rings offered. They are pretty dont get me wrong and I wasnt expecting to get that 10,000 dollar ring. But only two types? In an order of 12 and one of my rings was sized wrong. I brought this to their attention and they emailed me back saying I'll be getting another ring that will fit and I am glad they are willing to fix that so quickly.

But i realized big orders will not increase my chances of different kinds of rings even one so big as that which was dissappointing. So I'll probably get smaller orders in the future and just enjoy the candle or bomb since the rings are one in none.

Also the vault prize rings are a big joke dont get anything clear or crystaline, it just looks like a tacky glue and the ring is very low quality, as it is free maybe for a child but definetly not a collectable option.

And saying that, the rings you buy, the celestial cloud bath bomb, the coal and the wicked rings they are good quality and worth the cost but I would not get a lot for the rings, or for the staining properites of the wicked bath bombs.

The Good: Great smelling stuff, turned the water fun colors and so far I have loved every ring I've gotten from the bath bombs, although they aren't real they're super sparkly and feel like they are good quality. They also have lots of sales and discounts possible, as well as a wide variety of bath bombs to choose from which I dig.

The Bad: As some of the other reviews mentioned they REALLY didn't package their stuff well. Merely shrink wrapped, I opened the box to find bath bomb dust everywhere. When I went to open my first bath bomb it also crumbled EVERYWHERE. They also didn't put labels on anything, which I didn't like.

The Ugly: Both of the bath bombs I've used thus far have stained my tub. The one I just used, Scandalous turned the entire thing pink and it took half an hour of scrubbing with a scouring pad to remove it.

All in all although I do LOVE the rings and the bath bombs themselves, they need to work on a few things in order to make it a great experience.

I never received an emailed receipt of my purchase, and when you go on the website it doesn't show you any kind of receipt of your order, just what you ordered. Shipping over $60 is free but they ship by FedEx SmartPost, which takes forever. I ordered well before Christmas to give as gifts and, here it is, after Christmas they still aren't here. Even the tracking showed it should have been here by now, but it's just now being transferred to my local post office for delivery. I wasn't given any other option for shipping at checkout or I definitely would have paid extra to have them expedited. Not happy considering what I paid!

Although the candles and bath bombs are enjoyable and smell nice the customer service is the worst. I emailed the company May 8th to cancel my inner circle membership because you can't do it online, rec'd an email back two days later saying you have to call. I called and spoke to someone who said it was cancelled and I would receive an email confirmation - it is now may 15th and it has not been cancelled or confirmed. I don't see myself ordering from this company again due to lack of customer service.

Processing and shipping about two weeks. I placed my order May 1st It delivered May 12 packaged very well.

I have ordered several Candles from this Company. I think it has Great Candles that Smell Awesome. They hold the scent not like other Candles. Also if you have someone that enjoys Beautiful Rings this is the site for you. You get a Candle plus a Ring, they also have Bath Bombs with Rings. You get a code to find out how much the Ring is worth. I have several Rings. I have been Complemented several times on my Beautiful Rings. Oh they also have Fragrant beads for your closet or anywhere to give a beautiful scent. I thought some Ladies or Guys might want to know. Give a Gift of a Awesome Candle and Beautiful Ring. Just go to there site and shop. The site is FRAGRANTJEWELS.COM. There customer service is very good at calling you for any reason. GIVE IT A TRY I THINK YOU WILL LIKE IT. I KNOW I DID. Thanks Everyone for reading. I love them. <3 Bye for now.

I tried this company on the advice of a Friend, and am glad I did! Not only are the candles and jars high quality, each one contains a well-wrapped (well-protected!) ring inside. One of my most popular gifts was a natural bar of Lilac scented soap (heavenly!) which I gave to my sister. It turns out there was a ring (i had no idea what it would be but requested her size) just her size in her very favorite gemstone, a green emerald stone! She wears it all the time. I have ordered numerous gifts and they are all very nice.