Fragrant Jewels

I placed an order on December 12th for a total of $89.73 and was supposed to get:

Inner Circle Membership and Starting Product: The Nutcracker - Candle and Bath Bomb Set

The Nutcracker - Candle and Bath Bomb Set - Inner Circle

Trust in Your Sparkle Ring
Holiday Magic - Bath Bomb

Halo XOXO Ring

Cafe FJ: Grounded Collector's Item

Cafe FJ: Peppermint Twist Collector's Item

Cafe FJ: Pumpkin Spice Latte Collector's Item

These items was supposed to arrive before Christmas but when they did not I checked my account. On December 28th I spoke to customer service regarding my order status that still said it was pending. I was told it was because the Holiday Magic - Bath Bomb was unavailable and was asked if it could be switched out for something different. At first I said no because I didn't want something different. I wanted what I originally ordered, but I finally agreed. The Holiday Magic - Bath Bomb was switched out for the Winter Solstice - Bath Bomb and my complete order was supposed to be shipped out again.

I also was told that my free birthday gift would be included.

Again, I waited patiently for my order and when it didn't come within what I considered a reasonable time I called customer service again. I explained that the tracking listed in my account doesn't work and that there was still no way to track it. I was told I would get my order within 7 to 10 days of the order date. This did not happen. Each time I've called customer service I've been given a different answer and promise with no real solution. I was told at the very latest I would receive my order on January 11th. Today is the 13th and I received one egg shaped bath Bomb and an ugly $#*! ring I didn't even order and still have not received my actual order.

Today, I called to complain and was put on hold and transferred between three different people and ignored. I have started a fraud claim with my bank but was told I needed to be sure I close my account with them so further shipments won't come through. When I called back I reached the same lady I've spoken to a few time before regarding this issue and ended up arguing with her. After me specifically telling her I didn't receive my order and only got a bathbomb I didn't order she tried to say her system says my original order has been delivered and that I need to take pictures to prove it was wrong.

Ok I wish I read some of these reviews before I ordered but I didn't I ordered a ring candle thingy surprise I didn't know it added me into the inner circle and I don't got money for that so I email them 4 times they finally said they canceled it well I hope they actually do and now I'm wondering if I'll ever get my candle sense they took the money out of my card already so sent another email to see cus if not imma be pissed they should really have a way to cancel it online instead of calling or emailing and they should really have a place on ur damn profile that can delete ur card off of it instead of just switching to paypall like wtf kind of website company is this never again I thought I could get a good Christmas gift for a friend didn't think it would $#*! me over in the end STAY AWAY use anything else imma look for a better website ya what girl wouldn't like a nice ring in side w bathbomb or candle but use a different site one way better that doesn't trick you into their stupid inner circle bull$#*! (sorry for swearing) just really makes me mad that they take advantage of the costumers they supposedly love so much

I had ordered an black cat candle for my sister for her birthday. The candle was great, smelled good, good quality. However there wasn't a ring in it(my sister was super bummed). I checked my bank account and saw that i got charged $35 and I was super confused, so I go and look on their website log in and apparently it had automatically signed me up for a monthly subscription. When I look how to cancel it the only way is to call or email them-which is super shady in my opinion- but anyways I then get on the phone. Claudia was super nice and helpful but she kept trying to push products and different things and I just wanted the account cancelled. Overall pretty sad because I originally really liked this company but have no interest after this whole ordeal.

If I could give this company 0 zero stars I would. Fragrant Jewels is a joke. What kind of company will send you incorrect items, damaged items, or not even send your items at all and not fix the issue. They won't send you the correct items you ordered nor will they issue a refund. Their customer service is severely lacking. They have lost so many customers and they literally do not care. I won't be surprised if they shut down in the next 3 to 5 years, if they even last that long. Don't waste your money with this crappy company. Go to Charmed Aroma or Sterling Candle.

I strongly recommend nobody buy anything from this Company! Their Customer Service is AWFUL! I have been a Customer for year's and Year's! But I got sent the Wrong Ring Size, doesn't sound like that big of a problem for them to fix right? Wrong! I was talked down to and mistreated! They refused to send Me the Right size! And not ONE Employee is willing to fix the issue! ALL three Employees I spoke to was RUDE to Me and mistreated Me! So they clearly DON'T RESPECT OR CARE ABOUT THEIR LONG TIME CUSTOMERS! ABSOLUTELY WRONG!

Literally worst experience of my life. Going to hell and back to try and cancel my membership my card that was stolen.

ABSOLUTELY NOT A $#*!ING STAR. THIS COMPANY WILL MAKE YOU JUMP HOOPS TO CANCEL A SUBSCRIPTION. THEY HAVE THE WORST CUSTOMER SERVICE. NOW I HAVE NO CHOICE BUT TO ACTUALLY GO IN THE $#*!ING BANK TO CANCEL THEM FROM TAKING $35.00 A MONTH FOR A PIECE OF CRAP!

First of all my products came in yesterday and it has been a month in a half that I ordered. So shipping is definitely one problem of many. When I finally got my products lets just say I was unsatisfied. The perfume smells horrible and the bath bombs dyed my bathtub and myself and ruined a few of my towels. The rings are pretty but does not justify the fact that I paid quite a bit of money for the product and was unsatisfied. And had to use lemon, salt and water to get rid of the blue it dyed my skin! Very unlikely to order from this company again! I'm going back to my Bubblybell and sticking with them at least I know that I will get my order in a timely manner and get a good product!

The candles and the bath bombs work except that the rings all turn my fingers green within an hour of wearing them. I can't wear any of the rings bc they're cheap and tacky!

I got two bath bombs and it was fun seeing what was inside and enjoying the fragrance and color it adds to your bath water. However, one of my rings catches on everything, is so flimsy it has completely bent, and lost a stone the first time I wore it. One of the bath bombs also stained my bathtub and I can't get it out.

On top of that, weeks after I placed my order and it had been confirmed, they emailed me and told me they were out of what I ordered and I needed to pick something else. Probably not purchasing again.

I bought a couple hundred dollars in items from them this last purchase and the shipping said the 18th now fedex is telling me maybe not till the 30th they don't know. The shipping when I order d said 3-7 business days one shipped (the 16th) I'll be using on of the higher reviews similar companies from now on. Wish I could get my shipping costs back go through bubbly belle, literally anyone else.

I ordered several bundle deals from this company and received the candles but not the bath bombs. The order was in a pending status until I reached out to them and then it shows completed. I was then told it was shipped and I needed to contact FedEx for an update/ file a claim.

I bought one bath bomb as a treat to myself for Halloween, and then called to cancel the membership that just auto-goes when you order ANYTHING. November i saw a charge, and my husband i thought had bought one for me or something, because id cancelled it, so i told him to make sure he cancels his, and he said he didnt order anything. So they charged me again and i called. "Due to sanitary reasons" they cant give me my money back. Can't. So i cancelled again. December rolls around and I get charged AGAIN and it's for a scent I cannot even have, because i am highly allergic to Jasmine. Same situation. No refund, manager says no, supervisor says no. So for Halloween, i get a 20$ order and by the end of it i am 120$ in the hole. This website is a scam and I've even done some research and a lot of others feel the same, and even more research reveals that you can get similar rings online for 2-3$ a piece.
What a mess. What a lot of money. I won't ever go here again and I'm telling everyone I know that they dont budge a single bit, They don't work with you, They waste your time, (I was on hold and the call lasted 45 minutes), just don't bother. Anyone wanna buy a bath bomb? I'm not gonna use it, lol.

I ordered one bath bomb from FJ. Filled my bathtub mainly with glitter and that's pretty much it. Reminds me of a kids bath bomb that offers nothing but to pour glitter and food coloring in your tub. Then they charged my credit card unauthorized and sent me another box of their crappy products. When I called multiple times I received no call back. When they emailed me back the person was beyond ignorant while handling my request. I'm still waiting on a call back or email confirming they canceled my membership (which I never signed up for) they just added it to my one order. I will not be using them ever again and highly recommend you take your business elsewhere. A place that's worth it such as Lush.

I have been ordering from this company for a little over a year. In the beginning everything was great. Now orders take 30-45 days before being shipped. Notice I said BEFORE being shipped, the issue isn't Fedex or USPS. This company is constantly putting out new products and billing people yet not shipping out orders or shipping out a "replacement" because they oversold something. The quality of the bath bombs has gone down. I have bought higher quality bath bombs from the Dollar Tree. I know what you're thinking, 'but the jewelry'. Yes some of the jewelry is pretty but the quality is like something from you get out of a coin machine at Walmart for a quarter. Half the time it's broken before it even comes out of the product. The candles do not burn clean and will ruin the walls of your house. Even with trimming the walking and only burning for 4 hours you will get soot all over your home. For all of these reasons and more I decided to cancel and sent an email to customer service stating as much. Got a reply that I had to call to cancel and I did... was on hold for an hour. Since calling didn't work I sent another email with a copy of Fragrant Jewels Terms and Conditions:

D. FRAGRANT JEWELS INNER CIRCLE MEMBERSHIP CANCELLATION. You may cancel your Fragrant Jewels Inner Circle Membership at any time. To cancel, please call Customer Support at *******129 or email us at *******@fragrantjewels.com. Cancellation requests received after your monthly charge date shall take effect the following month. Fragrant Jewels requires a reasonable amount of time to process your Fragrant Jewels Inner Circle request. If you cancel your Fragrant Jewels Inner Circle Membership, you will enjoy your Fragrant Jewels Inner Circle Membership benefits until the end of the then-current subscription term, and your subscription benefits will expire at the end of the then-current subscription term for which you have paid. You will not be eligible for a prorated refund of any portion of the subscription fees paid for any unused days of the then-current subscription term.

Clearly the ToC states in plain language that yes you can cancel by email. So I included this in my second request to cancel and have heard noting. This company refuses to honor their own terms/conditions and have every intention of illegally charging my card. This company is a scam do not subscribe. If you still want to purchase then I highly suggest using a pre-paid debit card in the payment section.

I originally ordered 8/19/20. I did not receive my initial order until after they charged me for the next month's subscription. A subscription I was unaware of. I emailed customer service to cancel my subscription. Their reply ended up in my junk mail and it stated for me to call them. Everytime I've called them the wait to talk to someone has been about an hour. When I saw they were authorizing my card for another monthly subscription on 10/18/20, I tried calling them to cancel. They didn't answer because they are only open Monday-Friday, but yet they can charge my credit card. When I called on 10/19/20 to cancel my subscription, they were pleasant and I was told they had cancelled my subscription. I was under the understanding that it meant that the 10/18/20 pending transaction would be cancelled. Today, 10/28/20, I received another subscription box in the mail. One I thought I had cancelled. So, I called again. I left my number for them to call me back because they claim it is the same as waiting in line. I waited over an hour for a call back and decided just to call and wait on the line since I hadn't heard from them. I didn't receive a call back until after I had talked to someone by staying on the line. They said that since I did not specifically state I was wanting to cancel the subscription including this month's subscription, there was nothing they could do. I tried cancelling this subscription in September when I complained that I still hadn't received my first order! When I finally received my initial order, I received a monthly subscription order at the same time. This company is difficult to get ahold of and they offer no refunds or returns. So now, over $70 later, I'm stuck with low quality candles that not only do I think smell bad, but I'm allergic to. I do not recommend this company at all. I feel like I have been scammed. I definitely would not give this company your credit card number as they are quick to charge your card, slow to send your initial order, and the wait times are long to talk to a person.

My order took 3 weeks to ship, none of my customer service inquiry emails were answered, part of my order was cancelled without offering me any other options (I was notified that my products were "oversold" weeks after my order was placed), I never received shipping information until I was alerted it was out for delivery that day, and even that was unsuccessful as my address (provided correctly to Fragrant Jewels) was given incorrectly to FedEx and I had to spend three days on the phone with FedEx to get my package to me. Complete scam.