FragranceNetReviews 444

I saw a lot of feedback about this company so I was a little Leary when I read both good and bad reviews, unfortunately, I had already ordered. After reading the reviews I tried to call but there numbers did not work... scary! (this was a bad sign to me.)

I ordered both the coach poppy and A juicy Couture Fragrance, the larger size. My colleague also ordered from this site. We both got our tracking number and tracked it through fedex! They gave us an estimated delivery date and both came on time!
Both of my fragrances were perfect. Full size, the right ones and smelt good! This site was awesome in this aspect... and such a good deal! I wanted to post a good review because I had such a good experience! I would definitely use them again! I figured if they did over 10million fragrance sales it must be legit... but reviews did scary!

Love my new fragrances! Would do it again!

While I've never had a problem with the fragrances I've ordered from this company, the problem I do have with them is their processing and shipping time. The website states that expedited shipping is 2-3 business days and to me that means you receive your order in 2-3 business days. Other websites I've ordered from like ThePerfumeSpot, Scentiments, and ScentMonkey always process and ship the order the same day (if it's before a certain time) or the next business day. Fragrancenet didn't process my order even the next business day, but TWO business days later. That's completely unacceptable for expedited delivery service of 2-3 business days. And when I emailed them to complain that my order still hadn't been processed and shipped, their reply email stated that they don't guarantee processing and shipping for any certain amount of time. What? Then why don't they change their shipping policy to "expedited shipping will arrive 2-3 business days AFTER we decide we feel like processing your order which could be anywhere from 2 days to whenever the mood strikes us after that." Their horrible processing and shipping policy is exactly why I haven't ordered anything from them in almost 2 years!

I ordered 4 perfumes from fragrancenet - 3 I purchased on reviews of other reviewers so i cannot comment if they smell true as i have never smelt them before but I won't be buying them again. The 4th was one I was getting low on and is hard to find so I do know what it smells like. I can tell you the perfume I received from fragrance net is totally different to the one I have. It is called Cassini and anyone who knows this perfume will know how devine it is and that the perfume lasts all day and all night. What I received was a perfume that smells nothing like the original I have, the colour of the liquid is a horrible dark brown and the perfume lasts about 1 hour. It also had the word Elixer on it which it didn't say on the website. I emailed them but got no reply and I put a review on their website which has never appeared. I have learnt a lesson to never buy from this company again. I am very disappointed with their products and service.

"I will never use this company again. On April 19th I ordered three Kings & Queens sugar body milks for my friends. The total shipping charge was $25.95 USD to be sent from Belgium to Greece which is expensive but still within reason.

After having sent several emails over the following 12 days asking when my order would be shipped and opening a case for non-receipt in Paypal, I finally got a reply with a tracking number. When I entered the tracking number on the site I was directed to, it turned out that the package has not actual been shipped yet (as of May 2nd).

I then had a look at my Paypal case and discovered that it said I only ordered 1 item. $25.95 USD for one 200ml body milk to be sent from Belgium to Greece is ABSOLUTELY OUTRAGEOUS, the most it should cost is about $8.00 USD and that's stretching it. The body milk was only $6.80 USD.

I have been ordering beauty products from all over the world for years and I have never encountered such bad service and practices from any company that I have dealt with. If FragranceNet.com doesn't have something in stock, they should give the customer the choice of wether or not they want to back order something and wait.
Also, they should not be overcharging customers for shipping to line their pockets. And changing someones order without informing them and then not adjusting the shipping, that is downright swindling."

Whilst the price I paid for some perfume for my wife was the best I could find (despite VAT and shipping costs from the USA), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.

And then, on checking the receipt in more depth, noticed that the VAT rate was being charged at 30%!

As this should be calculated at the local (i. E. UK rate), I sent a polite email question to them to which they didn't respond. And then another... and another...

I'll leave you to make up your own mind on this.

This website is TERRIBLE! I placed an order for perfume and makeup three weeks ago and my package has YET to be shipped, I have made FOUR phone calls because NO information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I called and each time I talked to a person they assured me my items would be sent via expedited shipping immediately yet when I checked the status of my package it was never shipped. Needless to say I cancelled my order after three weeks of frustration.

DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! They are totally unreliable and have awful customer service, they will tell you anything you want to hear and then never follow through!

I really like this company! I've ordered from their website on 4 different occassions with no problems. I originally ordered from this company because they carry "hard to find" fragrances. I've never had to deal with the customer service department because I've never had any problems, so I really can't comment on that. I like that they enclose samples of different fragrances with my order, and they email discount coupons to me for future orders.

Hi all

I recently ordered from this website and was quite surprised! I placed an order on 10th August 2010 from the UK and it arrived on the 19th August 2010. Not bad coming from the States or is it? (They say orders are shipped within the UK?) Very confusing.

Beware of the P & P cost though. I only ordered one item and it says on the web site that orders under a certain amount are charged at £3.95 for the UK. I ended up paying £11.49 for international shipping, which worked out at approximately 50% of the product ordered. Also, they promised a free mirror with every order, which I didn't receive.

On the plus side, the order arrived intact, was well packaged and is the genuine article.(I know because I've bought this product in Saks in the States before). The price is good and I got a 10% discount because it was my first order.

If you are going to order from this site, make sure you are happy with the shipping cost before you confirm your order. If you have any issues, as a another reviewer has written, they will not enter into any one-on-one contact with you via email everything seems to be automated. Not great customer service.

I would use this site again because I can't find anyone in the UK that stocks Jivago 7 notes. If anyone can help me on this one, let me know.

Regards
JoanW

L initially did read other reviews of this website but decided to give them a try. Since it was an International order l was surprised it arrived in 16 days which is not bad to Southern Hemisphere.
They will NOT answer any e-mails re complaints.and of the 3 items l orderded 2 did not have the cellophane on them to show they were sealed and brand new although they are the correct weight. Time will tell whether the items are fakes or not.If anyone is looking for cheaper perfume but an original not copy read reviews posted on the Net re this site as they are not crash hot but l took a chance.