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FragranceNet

1.7

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FragranceNet Reviews Summary

FragranceNet has a rating of 1.7 stars from 444 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FragranceNet most frequently mention customer service, credit card and tracking number. FragranceNet ranks 250th among Perfume sites.

service
204
value
198
shipping
202
returns
138
quality
175
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New York
1 review
12 helpful votes
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Good to me
March 18, 2015

It's weird that there are so many bad reviews I've bought from them twice I have like 8 perfumes from them and no fake perfumes here fast shipping too def not fake Ive had the perfumes I bought before and smell the same I also compared it to seohora and same thing I will be buying again too

Date of experience: March 17, 2015
Mississippi
1 review
16 helpful votes
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I ordered 3 bottles of perfume. HALLOWEEN & 2 BOTTLES OF DOLCE BY DOLCE & GABBANA. I HAVE TO SAY I WAS VERY PLEASED WITH THE DELIVERY AND MY PRODUCT. IT TOOK EXACTLY A WEEK TO GET IT... After receiving it, I did read a lot of bad reviews so it made me wonder. But the next day I took it and compared it to the dept. Store product and wht do ya know... IT WAS REEAAAL! The employee even said she has ordered from them b4 after I told her what I was doing. Lol. WITH THT BEING SAID. I AM INDEED A REAL person tht bought from this company! And was very PLEASED! DON'T KNOW WHY SOOO many bad reviews!

Date of experience: March 5, 2015
South Carolina
1 review
39 helpful votes
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I ordered a bottle of Hermes Kelly Caleche on Feb 22 and received the order Feb 28. I had bought a bottle in Paris at the Hermes store, and still have it. The bottle I received from Fragrance Net smells the same, and came in a box, with Made in France on the bottom. If it's fake, they fooled me, but I don't think it is. After I placed my order on Feb 22, I read all the bad comments about this company and wished I hadn't ordered from them, but I got what I ordered and a little earlier than they said, even with bad weather up north. I don't work for them, nor do I have any family members who work for them. I would use them again. Not sure what happened in the other cases I've read about.

Date of experience: March 1, 2015
New York
3 reviews
10 helpful votes
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The discount claimed by this site isn't valid. I found the same items for less at Amazon. I placed an order and they never sent it or notified me. When I went back to check the site said 'more information needed'. I have never seen a site with worse custmer service. They have earned their bad reputation. Don't shop here.

Date of experience: February 18, 2015
Texas
1 review
7 helpful votes
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My daughter order perfume for my birthday. It didn't seem like the real thing so I wanted to return it. I have called several times to return it, but am placed on hold. I have emailed, but no answer. Worst customer service ever! Beware of this company!

Date of experience: January 22, 2015
Florida
1 review
6 helpful votes
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Disappointing
December 31, 2014

Disappointing. I researched this company online before I bought 3.4 oz Hanae Mori for my Mom as a Christmas gift. I saw the numerous bad reviews, negative feedback, broken bottle complaints and such. I didn't listen, and I thought it couldn't happen to me, until I received a package with huge stains from perfume leakage. The FedEx delivery man said that denying the package was the best course of action, so that's what I did. No gift for Mom on Christmas Day. DON'T TAKE THE CHANCE, because the low price isn't worth the huge risk.

Date of experience: December 31, 2014
Oregon
1 review
7 helpful votes
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I saw this website advertised on TV so I thought I would check it out. I could not believe how cheap their stuff was. They claim the perfumes are real but they are not. I immediately knew the perfume I bought (pink sugar) was not real just by the packaging. I decided to smell it and realized it was fake. After discovering this, I decided to look online for reviews of the company and came across this and a bunch of other people saying their perfumes are fake as well. The company charges a 20% restocking fee which is ridiculous. How am I supposed to know if it's fake or real without smelling it?! I will not buy from them ever again.

Date of experience: December 20, 2014
Ohio
1 review
9 helpful votes
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Sad. I can't believe I got fake stuff. I immediately knew the stuff was not authentic! I received it and within 10 minutes I was sending this junk back! I should have known better! My fault for ordering this stuff! Pay and get the good stuff! My stupidity and they make it tough to send back! Shut this place Down! Sorry but true!

Date of experience: December 18, 2014
California
2 reviews
7 helpful votes
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Order arrived just on time but i think the cologne leaked out the bottle a little but it came with chapstick coupons and a sample of another great cologne for my man! Was very satisfied

Date of experience: December 14, 2014
California
1 review
11 helpful votes
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I had to give them a star for having the nerve to send this CRAP IMITATION period. I have ordered Fidji by Guy Laroche from fragrancenet.com. What a joke. Now they did not credit my card with the full refund. They have the nerve to charge a restocking fee for sending this TOILETTE WATER back to them. DO NOT ORDER FROM THEM! IT IS A RIP OFF! I have worked in the Cosmetic business for years, including Chanel. I am never going to order from them again.

Date of experience: December 9, 2014
Virginia
6 reviews
16 helpful votes
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/the product I ordered was a fake. I know because the fragrance of the real product will most of the day. Their's does not last but a few hours.

Date of experience: December 2, 2014
Ohio
1 review
8 helpful votes
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My first time to order from fragrancenet.The Clinique Happy I bought smells different from the one I bought in store. And you have to pay shipping fee when returning the item.

Date of experience: November 10, 2014
Florida
1 review
9 helpful votes
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I have ordered men's colognes and women's perfume multiple times, and never had a problem. I find them cheaper than anyone else, and then service is great. They do offer a money back guarantee. I am a very satisfied customer from Fort Myers, Fl.

Date of experience: November 7, 2014
Germany
3 reviews
32 helpful votes
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I'm surprised at the low score for this site. I have friends who have ordered from this place with no issues.

Date of experience: November 2, 2014
Australia
2 reviews
35 helpful votes
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Delivery of my order was quick but I had doubts about the product right at the get go... I purchased Jean Patou 'Sublime' and Jean Patou 'Joy' eu de perfume. The 'Joy' smelt different to some I already had and the 'Sublime' smelt stale immediately. I'm trying to use the Joy quickly as I'm worried it might go off and the Sublime... well I can see that one going in the bin.
Although the prices were better than say Myer or David Jones, in the future I will return to these stores to purchase (they generally have specials at Christmas), that way at least I know I am getting what I pay for. I've unsubscribed from Fragrance Net but they still keep sending me emails.

Date of experience: October 23, 2014
India
5 reviews
9 helpful votes
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FragranceNet completely disappointed me. The product is not at all good and it smells terribly. The customer service did not respond properly when I tried to communicate with them.

Date of experience: October 5, 2014
Indiana
1 review
9 helpful votes
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I agree with other rewires that fragrancenet sell fake counterfeit fragrances. If your review is negative they don't even post it. I ordered Creed Aventus & knew how good it is. First I ordered the sample to check. Sample was fine so ordered the bigger size. To my utter disappointment that larger size was fake. I realized it as soon as I opened the packing.
But to my surprise they refunded me full amount with out even me starting a refund request. I just wrote the review in which I mentioned that I will ask for complete refund.

Date of experience: August 27, 2014
Florida
1 review
13 helpful votes
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I finally got my shipment today... I order on 8/12/14 they sent delivery info to fedex on 8/14/14 but it was actually shipped on 8/16/14 and at first it said to expect delivery on 8/20/14 but I actually received it today which is 8/18/14 so I got my order sooner which I loved! I got very excited when I received my order I was very pleased with the entire order! I order 5 perfum and all were great... I was a lil worried as I was reading the reviews but I gotta disagree with most of the ones that said not to order from this site! MY FIRST TIME ORDERING AND WILL ORDER AGAIN HOPEFULLY WILL HAVE SAME EXPERIENCE... YES THEY ARE LEGIT!

Date of experience: August 18, 2014
New York
1 review
7 helpful votes
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I got my perfume super fast and it smell great. They also sent me samples and coupons...^_^

Date of experience: August 13, 2014
New York
2 reviews
5 helpful votes
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These people shipped me expired suntan lotion. Order placed and received in June 2014. Lotion expired in October of 2011. They have no sense of quality control nor did they seem apologetic when contacted. DON'T buy from them

Date of experience: August 4, 2014

From the business

Find discount perfume, discounts on leading brands of cheap women's perfumes, men's colognes, skin care and hair care products.


fragrancenet.com
Founded in 1997
Deer Park, NY, United States
+121
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