Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FragranceBuy

FragranceBuy

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FragranceBuy?
grey stargrey stargrey stargrey stargrey star

FragranceBuy Reviews Summary

FragranceBuy has a rating of 3.8 stars from 7,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.

service
479
value
309
shipping
310
returns
120
quality
303
This company does not typically respond to reviews

Instant Feedback

45 reviews

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow OTLEY B.
Unfollow OTLEY B.
Share Review
Report Review

Quality and speedy shipping.
May 4, 2025

Has become my go to online shopping site. Great variety and great prices.

Date of experience: April 24, 2025
Canada
1 review
0 helpful votes
Follow CHANDY S.
Unfollow CHANDY S.
Share Review
Report Review

Very and straightforward
May 4, 2025

Very easy and straightforward website. Very reliable delivery as well. Good products. Very well packed.

Date of experience: April 24, 2025
North Carolina
1 review
0 helpful votes
Follow Jarvis C.
Unfollow Jarvis C.
Share Review
Report Review

Great place to purchase frags
May 4, 2025

One of the best places on the web to purchase discounted frags. Fast shipping and everything arrives in tact

Date of experience: April 24, 2025
New York
1 review
1 helpful vote
Follow Damien W.
Unfollow Damien W.
Share Review
Report Review

The site was very well 👌 organized, and I found what I wanted easily. The prices are great 👍, better than most. Shipping was a breeze. I bought 4 perfumes and they were all loved. Delivered in express style.

Date of experience: April 24, 2025
Canada
1 review
0 helpful votes
Follow Jigarkumar S.
Unfollow Jigarkumar S.
Share Review
Report Review

Emailed a customer service in less than an hour to change the address when i placed an order for a wrong address. Was replied with "Unfortunately, We cannot change the address"
Such a ridiculous response already. Then was informed that the package is on hold to be picked up. WTF. I asked you guys to cancel the order coz i already placed a new one. Now why would i go to pick up the package. Instead of asking customers to pick up the orders why can't you just deliver it or change the address in the first place when asked to do so

Date of experience: April 23, 2025
Canada
1 review
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Share Review
Report Review

Great Selection
May 2, 2025

I have been buying from your website for years. Thank you for the great service.

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

It was a great experience. I wanted the largest eau de parfum of ysl opium, and they had it for a great price. I also wanted to try some elizabeth taylor fragrances because i'm just in the mood for vintage full coverage c-word lately. I don't want to smell like a baked desert like all modern fragrances are giving. I want to smell like a high class hwoman. A full coverage c-word. I want spicy amber florals. I want 20+notes. I want to be reminded of everyone's grandma. Smoking cigarettes and their real fur coats while holding a grandchild. Anyway. This site is great. I wish i would have tried it sooner. The only thing i would want is chanel. But i know that's just a chanel thing, not a fragrancebuy. Ca thing. The bureaucracy of chanel. 25-50% off everything at the bay, EXCEPT the chanel. What can you do?

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
Follow Karin V.
Unfollow Karin V.
Share Review
Report Review

Answer customer questions
May 2, 2025

As soon as i received my package i called you but got a recording saying best way to reach us us by email so i sent you an email 8 days ago and this is the response i got! WTF
Terrible customer service

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
Follow KERON N.
Unfollow KERON N.
Share Review
Report Review

Very great and fantastic service, I would definitely recommend to anyone who wants great fragrances at a very reasonable and great prices

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
Follow Katrina H.
Unfollow Katrina H.
Share Review
Report Review

I've never been disappointed with the service. Delivery is always fast. The packaging is excellent and the selection and prices are very competitive

Date of experience: April 22, 2025
Canada
1 review
0 helpful votes
Follow roberto h.
Unfollow roberto h.
Share Review
Report Review

Excellent service
May 1, 2025

Very impressed with price and shipping speed. Well packaged produce. First time buyer

Date of experience: April 21, 2025
Canada
1 review
1 helpful vote
Follow Diseiye T.
Unfollow Diseiye T.
Share Review
Report Review

Beautiful Selection
May 1, 2025

I always go to Fragrance buy for my favorite fragrances. They never disappoint, always ships on time and quality selections at an affordable price point.

Date of experience: April 20, 2025
Canada
1 review
0 helpful votes
Follow Utpal P.
Unfollow Utpal P.
Share Review
Report Review

Great place for Perfumes
April 30, 2025

Great place to buy perfume, quick shipping, lots of options

Date of experience: April 20, 2025
Canada
1 review
1 helpful vote
Follow Brian E.
Unfollow Brian E.
Share Review
Report Review

Fragrancebuy. Ca review
April 30, 2025

I am absolutely thrilled with every interaction possible regarding your website…your customer service is speedy, the product you offer are impressive, the prices are spectacular. The only caveat is… I wish your return policy was better. I wish I could've returned a product that I was completely unsatisfied with, yet I had opened it up. How would I know if I'm happy with a product or not unless I test it?
According to your policies and procedures, even if I'm completely unhappy with your product, I can't return it unless it's unopened🤦🏻🤷🏻‍

Date of experience: April 20, 2025
FragranceBuy K. FragranceBuy Rep
11 months ago

Hello Brian, we sincerely apologize for the misunderstanding regarding our return policy and for any frustration, inconvenience or disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Canada
1 review
0 helpful votes
Follow Leouise G.
Unfollow Leouise G.
Share Review
Report Review

Great selection and service
April 30, 2025

Always the best price and great selection! I would recommend this company for all your fragrance purchases

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
Follow Omogbolahan G.
Unfollow Omogbolahan G.
Share Review
Report Review

Do better
April 30, 2025

You guys don't give samples with purchases unlike other fragrance sellers. It wouldn't hurt to include one to three samples in an order. Yes your service is top notch and your fragrances are original but there's always room to do better with customers, especially returning ones

Date of experience: April 20, 2025
FragranceBuy K. FragranceBuy Rep
11 months ago

Hello Omogbolahan, we truly apologize for the lack of samples in your recent orders and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.

Best regards,
The FragranceBuy Team

California
1 review
0 helpful votes
Follow Mahyar D.
Unfollow Mahyar D.
Share Review
Report Review

Great smell
April 30, 2025

I definitely purchased more perfumes. Fast delivery and packaging

Date of experience: April 20, 2025
Canada
1 review
3 helpful votes
Follow Cheryl L.
Unfollow Cheryl L.
Share Review
Report Review

Satisfied customer
April 30, 2025

Perfumes were well packaged, I received it within 3 business days. Since I never bought from Frangrancebuy I was a bit hesitant to buy, I was worried if the perfume was genuine. Hey guess what?
It is. I recommend this site..

Date of experience: April 19, 2025
Canada
1 review
0 helpful votes
Follow A J T.
Unfollow A J T.
Share Review
Report Review

Excellent service
April 30, 2025

I'm a regular customer and I'm always getting a great service and good deals.

Date of experience: April 19, 2025
Georgia
1 review
1 helpful vote
Follow Prince C.
Unfollow Prince C.
Share Review
Report Review

Consistent service
April 29, 2025

The buying experience is drama-free with FragranceBuy, which is what you want. They're really consistent in being expedite to ship once you order - some other sites may take 1-2 weeks to fulfill your order without giving you any warning when you're ordering. This time around I had to research how tariffs were impacting and they had a page with all the details right there to help. And then once it ships, whatever service level they have with FedEx just works.

Date of experience: April 4, 2025

From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.


fragrancebuy.ca
Scarborough, Ontario, Canada
+127
See all photos