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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
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I have just received my order #FB*******, since i live in the Caribbean and i normal utilize a courier service for my area, i received an "obviously very used" 100ml tester of the Narciso Rodriguez fragrance with no plastic wrapping or cap (none of which was stated on the site) this item was supposed to be a Christmas gift for my brother in law. I am sure you'll agree that gifting someone an obviously partially used up fragrance is literally ridiculous. Now i am stuck with an item that i personally did not want, and more or less cannot return for logistical reasons.
I must say that Fragrance Buy delivered my goods in perfect condition and within two or 3 days after confirming my order. I hope this will never change because getting my goods just in time for weekend is important to me.
Great job guys and keep pushing those deliveries out on time.
Took about almost 2 weeks to ship to the US but the products overall are great! And got lots of compliments on the fragrances I got. I know where I'm shopping this Holiday season!
I'm really happy to recieve top quality colognes for such wonderful prices!. I like that I get colognes delivered within a week of purchasing them
Just got 5 fragrances with the bogo 25% off sale. Super happy with my fragrances, tysm fragrancebuy.
Thank you for the fragrance purchase everything came pack originally and in a safe box...a little delayed with the delivery...but overall satisfied.
Thanks for great communication and quick delivery when it came to my purchase. I will be doing more business again
Very good experience, fast shipping and great prices nothing to complain about!
I appreciate that they walk you through the process of when to expect your product. It doesn't hurt that they have great scents at a discounted price often times.
I always have great experiences here and this time was no different. My favorite is the way they package. Their box makes theft difficult.
Ok, so I was sent a broken Dior Homme Parfum bottle that was cracked leaking all over my hands, counter, and clothes. I sent pictures and proof of everything. I purchased the extra insurance coverage if it's damaged. Well, they are telling me they can't cover it. I've emailed them I'd say 8+ times with no response. I've called 5+ times and left voicemails. The service is horrible and let's not hope you receive anything damaged.
Hi Kip, we sincerely apologize for the damaged item received and the frustration and inconvenience caused. If we could trouble you to kindly send photos showing the empty bottle of Dior Homme Parfum at [email protected], we'd be glad to discuss this situation further.
Best regards,
The FragranceBuy Team
As always.excellent customer service and wide variety of perfumes
Package arrived in good shape and in a timely manner. Have been enjoying new fragrance.
Love this fragrance, smells great and last all day. Delivery was fast and arrived in excellent condition.
I ordered two colognes and they both arrived with in a week or so and with great packaging, where I was not concerned about the safety of my bottles. The prices were the best around as well, which made it easier for me to spend the money!
Few days ago I wrote a bad review about a purchase I made of a perfume, thinking the product wasn't legit but thanks to the help of fragancebuy I found out that the perfume wasn't working good on my skin due to my ph. They did everything that was in his hands to help me and at the end the accepted the perfume in return giving me a complete refund! Even though it wasn't their fault. Way to go fragrancebuy! Excellent experience buying perfumes with them. THANKS!
It is the second fragrance from Unique'e Luxury, the time will tell if it was a good choice.As usual, no complains about the service, Fragrance Buy is doing an excellent job.
I love to buy my fragrances from FragranceBuy, very exiting inventory, extremely good service and customer service. I am buying from them since 2017, and I was never disappointed.
Came surprisingly fast, and yes, these guys package their stuff very well. Branded box, filled perfectly with packing peanuts.
Both of frags were pristine
Shipment was fast, very well packed, arrived in very good condition, good price and looks amazing.
Cannot comment on quality because it was given as a gift. Overall very satisfied with the purchase.
Super fast shipping and the price on my bottle could not be beat. My 1st stop when shopping for fragrances.
Fragrancebuy is my go-to website for all fragrance purchases. The customer service is the best and I really appreciate the fast shipping! I recommend to all my friends & family!
In today's day and age everything is online. If I had to make a website suggestion it would be to describe the fragrance example floral like other websites do. I had to rely on peoples reviews to have an idea of the scent. I believe it would in courage people to buy more new to them scents. I have ordered in the past but this is the first time I have had a problem with my order. One of my perfumes was damaged in shipping. I sent an email and it was replied to promptly with excellent customer service. I tell everyone about my positive experience. Highly recommend ordering from this company
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roger, we sincerely apologize for the quality control issue for the fragrance received and the disappointment, frustration, and inconvenience caused. We issued a partial refund on November 15th and we await your reply on [email protected]
Best regards,
The FragranceBuy Team