Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted a picture of my sweet rescue that died two weeks ago and I sent one to Fracture. When I received it I couldn't believe it. It looks like my sweet dog is looking right at you. Thank you so much for the wonderful picture
I've ordered several glass prints and I'm absolutely sold on their products and services. My last order was dropped by the delivery person, which damaged 2 of the 3 prints. The Fracture Team expeditiously reprinted and delivered replacements in less than a week. Each and every glass print I have is absolutely beautiful! I recommend Fracture to all my friends and family.
I've printed quite a few things on glass that are hanging around the house. Enough that my wife actually requests them for new pictures she really likes. The capper, though, was when one picture a couple of years old developed a torn spot where the mounting hole was. It just wouldn't stay on the wall. When I asked the Fracture folks about possible ways to repair it, they just said "lifetime warranty" and sent a replacement. Product support just doesn't get any better than that.
I recently ordered prints for an art show I have coming up and let me tell you… THE PRINTS CAME OUT AMAZING! Even better than I ever could have imagined! My house is decked out with all Fractureme glass prints!
Fracture Glass brings out the best in my photos, quality glass so beautiful makes my photos look like Art
A+ for this company. My package was delayed for several days when I decided to contact Fracture. They replied right away. Since my photo was still with UPS Adam contacted me and told me that they would send the order over again. Which they did and I was delighted with the photo.
Ordered a 5x7 print with matte finish of a favorite memory for our daughter in law. When received, we realized 2 things... we should have ordered a bigger size and not with the matte finish. When asked to complete a survey about our experience, we mentioned both mistakes we made. They responded and offered to make it right. The new print is actually better than expected and we are so grateful they reached out to us. We will be a returning customer. Thank you for caring.
My prints look beyond beautiful. A small hiccup, one of my prints didn't make it to my house. Adam in customer service jumped in and I had my second print in two days. Now if that isn't customer service I don't know what is. GREAT EXPERIENCE all the way. I'm planning on getting more prints (already have three pictures picked out).
Thanks
Thus far, I have ordered 16 prints from Fracture, and I am extremely pleased with the quality. By the way, the matte glass looks so much better and richer than the plain glass. The website is easy to use and my prints came well packaged and arrived quickly.
There was a slight issue with my last order but Hannah very quickly and professionally sorted it out. I was expecting a typical stock response stating someone would look into it and get back with me, but was very pleasantly surprised when I received an email from Hannah specifically addressed my issue, and what was being done to sort it. It was so refreshing to see customer service actually work in a manner we would all want/expect.
When I evaluate the quality of the prints coupled with the exceptionally high quality customer service, I have no reservations using Fracture for any and all future projects.
Only one word describes their work and customer service rating as INCREDIBLE, AWESOME OMG the product I ordered words cannot describe and pictures don't justify its amazing. I will use them again and again on all my special gifts and occasions.
Thank you Fracture and thank you, Adam
God bless their work, I cannot tell you enough how amazing the product is.
So very pleased with our purchase! I got these Fractures for my husband as a surprise gift for our Anniversary! Very nice and far exceeded my expectations!
So far I've purchased 3 items, one for myself and 2 as gifts. They've all been beautiful and gotten so many compliments. The people we purchased the gifts for hadn't even heard about Fracture, but I'm sure they'll spread the word now.
My brother and sister in law recently lost their golden retriever and I uploaded Caleys photo. Was easy, and received the photo in the mail in a timely manner. I was very pleased with the photo and my brother and sister in law loved it. I will be ordering from your company in the future thank you Cindy C this was the picture I received in the mail. Minus the flash (that was from my camera)it was beautiful
My order arrived today! My print exceeded my expectations. It's a Christmas present for our neighbors. They will love it.
Thanks so much!
I received my shipment yesterday and so HAPPY HAPPY HAPPY! LOVE LOVE LOVE LOVE THEM! They are so much prettier than I could have ever imagined. Thank you. I will be ordering more in a couple weeks. As well as my friends and family. These are going to be Christmas presents for my family. If I can wait that long! These prints are just beautiful! Couldn't be happier!
I could not be happier with the products, and customer service! I had an issue with the original product, and it was rectified immediately. Awesome!
I have ordered glass photos from three different places. FRACTURE is far and away the best quality AND the best value. On top of that their customer service is Nordstrom like. They treat me like a dear friend and not a customer. I can't recommend them strongly enough. FIVE STARS simply sent enough! BRAVO Fracture!
Sometimes a company shines best when things don't go well. My Fracture picture came broken by the carrier. It was a gift and time sensitive. I contacted Fracture and Adam shepherded the replacement through preparation and shipping so that it arrived exactly on time. In addition he enhanced the second version of the picture by cropping it more effectively and it was better than the damaged one that I ordered originally.
The team at fracture did an amazing and beautiful job on our picture, we have 2 Maltese and a sheltie the sheltie passed away last year and it meant a lot to hve a nice picture of her and the 2 other kids just beautiful and I'd highly recommend fracture
I had the idea to put a photo i took of my two service dogs at Arches National Park on glass. The one laying down is my 12.6 yr old boy who is retiring and Kokoro (Koro) my 2.2yr old who is the one taking over the reigns. This was a special trip to Honor Blaze and thank him for his service. After this year he will kick back and let Koro do all the work. It was a once in a lifetime trip and this Photo sums up both of these amazing dogs. Blaze was born with a deep knowledge of life, an old soul who loves with his whole world and A sharp mind who has never ever missed an alert. He has dedicated his life to help me have the freedom to travel where my Crohn's disease prevented it. Koro is a young explorer who has a heart of gold, a sharp mind and a soul full of empathy. He is perfect for the job and loves the work.
I will cherish this piece for years to come. Thank you from the bottom of my heart!
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Fracture allows you to print your pictures directly on pure glass.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account