Fracture Glass Photos

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Fracture Glass PhotosReviews 393

4.1

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Fracture Glass Photos Reviews Summary

Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.

This summary is generated by AI, based on text from customer reviews

service
121
value
118
shipping
119
returns
46
quality
120

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Colorado
1 review
0 helpful votes
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Great Picture
December 17, 2021

I wanted a picture of my sweet rescue that died two weeks ago and I sent one to Fracture. When I received it I couldn't believe it. It looks like my sweet dog is looking right at you. Thank you so much for the wonderful picture

Date of experience: December 16, 2021
Colorado
1 review
1 helpful vote
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I've ordered several glass prints and I'm absolutely sold on their products and services. My last order was dropped by the delivery person, which damaged 2 of the 3 prints. The Fracture Team expeditiously reprinted and delivered replacements in less than a week. Each and every glass print I have is absolutely beautiful! I recommend Fracture to all my friends and family.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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I've printed quite a few things on glass that are hanging around the house. Enough that my wife actually requests them for new pictures she really likes. The capper, though, was when one picture a couple of years old developed a torn spot where the mounting hole was. It just wouldn't stay on the wall. When I asked the Fracture folks about possible ways to repair it, they just said "lifetime warranty" and sent a replacement. Product support just doesn't get any better than that.

Date of experience: November 30, 2021
Minnesota
1 review
0 helpful votes
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THE BEST PRINTS
November 30, 2021

I recently ordered prints for an art show I have coming up and let me tell you… THE PRINTS CAME OUT AMAZING! Even better than I ever could have imagined! My house is decked out with all Fractureme glass prints!

Date of experience: November 29, 2021
Arkansas
1 review
0 helpful votes
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Excellent Quality
November 26, 2021

Fracture Glass brings out the best in my photos, quality glass so beautiful makes my photos look like Art

Date of experience: November 26, 2021
Florida
1 review
0 helpful votes
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To
November 20, 2021

A+ for this company. My package was delayed for several days when I decided to contact Fracture. They replied right away. Since my photo was still with UPS Adam contacted me and told me that they would send the order over again. Which they did and I was delighted with the photo.

Date of experience: November 20, 2021
Utah
1 review
3 helpful votes
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Ordered a 5x7 print with matte finish of a favorite memory for our daughter in law. When received, we realized 2 things... we should have ordered a bigger size and not with the matte finish. When asked to complete a survey about our experience, we mentioned both mistakes we made. They responded and offered to make it right. The new print is actually better than expected and we are so grateful they reached out to us. We will be a returning customer. Thank you for caring.

Date of experience: November 19, 2021
Nevada
1 review
0 helpful votes
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Made everything better
November 18, 2021

My prints look beyond beautiful. A small hiccup, one of my prints didn't make it to my house. Adam in customer service jumped in and I had my second print in two days. Now if that isn't customer service I don't know what is. GREAT EXPERIENCE all the way. I'm planning on getting more prints (already have three pictures picked out).
Thanks

Date of experience: November 17, 2021
Pennsylvania
1 review
0 helpful votes
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Thus far, I have ordered 16 prints from Fracture, and I am extremely pleased with the quality. By the way, the matte glass looks so much better and richer than the plain glass. The website is easy to use and my prints came well packaged and arrived quickly.

There was a slight issue with my last order but Hannah very quickly and professionally sorted it out. I was expecting a typical stock response stating someone would look into it and get back with me, but was very pleasantly surprised when I received an email from Hannah specifically addressed my issue, and what was being done to sort it. It was so refreshing to see customer service actually work in a manner we would all want/expect.

When I evaluate the quality of the prints coupled with the exceptionally high quality customer service, I have no reservations using Fracture for any and all future projects.

Date of experience: November 5, 2021
Florida
1 review
0 helpful votes
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Product
November 5, 2021

Only one word describes their work and customer service rating as INCREDIBLE, AWESOME OMG the product I ordered words cannot describe and pictures don't justify its amazing. I will use them again and again on all my special gifts and occasions.
Thank you Fracture and thank you, Adam
God bless their work, I cannot tell you enough how amazing the product is.

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Date of experience: November 4, 2021
Oregon
3 reviews
0 helpful votes
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Breathtakingly beautiful
November 4, 2021

So very pleased with our purchase! I got these Fractures for my husband as a surprise gift for our Anniversary! Very nice and far exceeded my expectations!

Date of experience: November 2, 2021
New York
1 review
0 helpful votes
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So true to life
October 21, 2021

So far I've purchased 3 items, one for myself and 2 as gifts. They've all been beautiful and gotten so many compliments. The people we purchased the gifts for hadn't even heard about Fracture, but I'm sure they'll spread the word now.

Date of experience: October 20, 2021
Oklahoma
1 review
0 helpful votes
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Remembrance
October 17, 2021

My brother and sister in law recently lost their golden retriever and I uploaded Caleys photo. Was easy, and received the photo in the mail in a timely manner. I was very pleased with the photo and my brother and sister in law loved it. I will be ordering from your company in the future thank you Cindy C this was the picture I received in the mail. Minus the flash (that was from my camera)it was beautiful

Date of experience: October 15, 2021
Pennsylvania
1 review
0 helpful votes
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Great Print!
October 10, 2021

My order arrived today! My print exceeded my expectations. It's a Christmas present for our neighbors. They will love it.
Thanks so much!

Date of experience: October 8, 2021
North Carolina
1 review
0 helpful votes
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ABSOLUTELY AMAZING
October 6, 2021

I received my shipment yesterday and so HAPPY HAPPY HAPPY! LOVE LOVE LOVE LOVE THEM! They are so much prettier than I could have ever imagined. Thank you. I will be ordering more in a couple weeks. As well as my friends and family. These are going to be Christmas presents for my family. If I can wait that long! These prints are just beautiful! Couldn't be happier!

Date of experience: October 6, 2021
Texas
1 review
0 helpful votes
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Sooo Happy!
October 6, 2021

I could not be happier with the products, and customer service! I had an issue with the original product, and it was rectified immediately. Awesome!

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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THE Place for Photos!
October 6, 2021

I have ordered glass photos from three different places. FRACTURE is far and away the best quality AND the best value. On top of that their customer service is Nordstrom like. They treat me like a dear friend and not a customer. I can't recommend them strongly enough. FIVE STARS simply sent enough! BRAVO Fracture!

Date of experience: October 5, 2021
Missouri
1 review
0 helpful votes
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Customer Service
October 1, 2021

Sometimes a company shines best when things don't go well. My Fracture picture came broken by the carrier. It was a gift and time sensitive. I contacted Fracture and Adam shepherded the replacement through preparation and shipping so that it arrived exactly on time. In addition he enhanced the second version of the picture by cropping it more effectively and it was better than the damaged one that I ordered originally.

Date of experience: October 1, 2021
Florida
1 review
0 helpful votes
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Our 3 girls
September 17, 2021

The team at fracture did an amazing and beautiful job on our picture, we have 2 Maltese and a sheltie the sheltie passed away last year and it meant a lot to hve a nice picture of her and the 2 other kids just beautiful and I'd highly recommend fracture

Date of experience: September 16, 2021
Pennsylvania
1 review
0 helpful votes
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Took my breath away
September 14, 2021

I had the idea to put a photo i took of my two service dogs at Arches National Park on glass. The one laying down is my 12.6 yr old boy who is retiring and Kokoro (Koro) my 2.2yr old who is the one taking over the reigns. This was a special trip to Honor Blaze and thank him for his service. After this year he will kick back and let Koro do all the work. It was a once in a lifetime trip and this Photo sums up both of these amazing dogs. Blaze was born with a deep knowledge of life, an old soul who loves with his whole world and A sharp mind who has never ever missed an alert. He has dedicated his life to help me have the freedom to travel where my Crohn's disease prevented it. Koro is a young explorer who has a heart of gold, a sharp mind and a soul full of empathy. He is perfect for the job and loves the work.
I will cherish this piece for years to come. Thank you from the bottom of my heart!

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Date of experience: September 11, 2021

From the business

Fracture allows you to print your pictures directly on pure glass.


fractureme.com
Gainesville, Florida, United States
+163