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From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I used their service to buy an item from a store who didn't ship to Italy, but unfortunately the parcel has been lost!
They are really kind ( Nica is really awesome!) and ready to resolve your problems! Thanks to them I received my money back! Really really satisfied.
Sometimes something goes wrong, but I can't wait to use their service again in future! (Hoping to receive the parcel next time lol)
Thank you, Nica for your patience and your time
I had signed up for forward 2me, and requested it be cancelled. I had not read the information properly and once I had Honey Angela repainted to my request to cancel the not to cancel my request promptly and efficiently. It was a pleasure talking to Hone.
Hi Gai.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that you received from our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon. Take care.
Kind Regards
Hayley
They lost one of my packages and would only deal with that by asking me to collect a tremendous amount of data on the various packages that I had sent to them. This was all data that they should have themselves. In fact, the most important data for this issue was data that they only have but I did not. The customer service representative was incredibly unhelpful and basically hung up the phone on me
Hi Steven,
Thanks for the feedback.
I can see you are already in contact with one of our senior advisors, Aimee, regarding your issue. We are currently waiting for you to provide additional images and information regarding the total items that you have received at your address. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
I am very happy that I am a Forward2Me customer, as they provide the best services and are very, very interested in customers, their inquiries and problems. I encountered a problem with a shipment that belonged to me and I contacted them, and the employee nica solved this problem in a short time. Thank you
Hi Ibrahim.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Using for transferring things to Cyprus from Amazon.de mostly. Very fast and reliable. Also great support, one of my package was on hold and Regilyn helped me to fix the problem in a minute.
Hi Nik
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Regilyn.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon. Take care.
Kind Regards
Hayley
Thank you for your suggestion to take out and ship unnecessary items that would incur costs in overseas shipping, and for the smooth completion of the procedure.
Small issue with the contents of a parcel; Aimee replied quickly, friendly and got the issue solved in no time. Very happy, thank you!
Had an issue with the courier where I had used an old warehouse address and when communicated back to forward2me they followed along the whole process until the package was correctly delivered to my inbox and also helped for it to get shipped almost immediately upon payment. I am very satisfied with the assistance. Recommend
I used forward2me for the first time recently. Initially i was concerned that my parcel seemed to have delivery problems by the courier delivering to the forward2me warehouse in Brandenburg Germany.
I had no need to worry. After contacting customer services Chris an Aimee stepped in. Very quickly my package was located and i was kept updated on the progress throughout.
Thankfully my package is now on route to me,
Well done and a big thank you to the customer services Team,
Hi Steven
Many thanks for your feedback.
We are so pleased to hear that you are satisfied with our service and with the support and communication that was provided to you by Chris and Aimee from our Customer Experience team.
We appreciate all customer feedback to ensure we can continue to offer our customers the best forwarding service experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
I was using foward2me to ship a few things over my adress, Any issues custom releated along the way was handled professionaly by the customer care service ( Nice is to be adored), overall good experince, I'd use again!
This is the second time I've used Forward2Me and both experiences were excellent. I have no doubt I will use them again. Dependable and speedy along with pleasant, helpful customer service. Thanks!
One item from my order arrive at USA F2me warehouse and when missing. Contact F2me customer service for help. Handle by Regilyn from F2me. Took few days and she found my item. Thank you Regilyn. Thank you Forward2me.
I couldn't give up on the product being sold out in neighboring countries including Japan, so I bought it at a shop in the UK and planned to send it to Japan easily via forward2me, but I made a mistake in the operation and had to return the product. I have issued a disposal order. When I hurriedly sent an email to support, Nica, who was in charge, listened carefully to my requests one by one without panicking. He even did the final check. I would like to promote it in the future, but in Japan, free shipping is commonplace and there is a culture of being reluctant to pay 5 euros, so I was very surprised that the shipping fee was half the price of the item I purchased. However, with such a responsive and courteous service, it is natural for people who cannot speak English to pay for peace of mind. I think that the price according to satisfaction is justifiable, so if you want to use it in the future, please rest assured that it is a reasonable price. Nica Customer Service **************
Hi Toro.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Well, I had three orders with them, one separate and two consolidated items. It felt like I was in charge of a logistics company, but like without the consequences of mismatching order delivery dates to their warehouse since they give 30 days of free storage. (P.S. Don't use UPS its not worth the trouble)
I would really recommend using forward2me. I used the service to forward packages from Uk warehouse to my home country (Saudi Arabia). It was good. I also like their support to resolve any issue.
Thank You. Looking for more Forwards with You;-) Great comunication and very fast shipping. Great service after brexit.
Found this service. Wasn't sure at first how it was going to work, but it did! I came across this service by accident. So glad this service exists. It allowed for me to be able to get something shipped to me that is very special, and I had been wanting for a few years. Item was shipped fast with tracking. Item arrived without issue and in perfect condition. Also, I had a few questions throughout the process, they were fast to answer and very responsive. So, thank you, thank you, thank you so very much!
There customer service is super fast to reply on your it's there you help you. Hope you guys continue what your doing and help customer.
Excellent experience with you. I have 3 accounts with you. You are the best in terms of packaging, arrangement and speed of response. I thank Aimee for the speed of response and immediate solution of the problem. But we hope that the prices will be reviewed by the shipping companies. Thank you
Hi Ramdan.
Thank you very much for your review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the speedy communication and support that you received from our agent Aimee.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fortunato.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley