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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I would like to share with you that I have an excellent customer service with Forward2Me via email and whatapps. The customer service team provide professional services and answer all my queries. They provide the information I need, including the warehouse location, procedures and document to be submitted. I would like to express my sincere thanks to Christine, Nica, Kat and especially Girlie. Girlie offers outstanding customer service to me. I really appreciate!
Hi Micky.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agents, Christine, Nica, Kat and Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
It's an immediate assistance. Everything went more than what I expected. Thanks Chris! After years of being a member, I want to thank all the staff in forward2me!
Hi Sara.
Many thanks for your feedback
We are so pleased to hear that you were satisfied with our service and with the support and communication that was provided to you by our senior agent, Chris.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Iv had a great experience so far. I'm from Australia using a foreign service with no prior experience. I was a little unsure on the process but I trusted it and was later to get in contact with nice who was able to resolve and doubts and confusion swiftly and efficiently, I am happy! Thank you guys!
Hi Robbie
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our senior agent, Nica.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I dealt with Honey, regarding an enquiry at the Lancashire location. They were very prompt and resolved my matter to my satisfaction very quickly. Great work!
Hi Andy.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and prompt communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I had a question about shipping an item that had arrived at the warehouse. Honey promptly responded and resolved the issue. I always receive top notch support from Forward2me, and it keeps me coming back!
Hi Maria.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I send 3 bottles of perfumes to my forward2me address in the UK.
Unfortunately they could not send it over to me at my overseas address since they were considered as dangerous goods.
Thanks to Kat Santiago,these perfumes has been delivered to one of my friend living in the Uk as he is coming back home bext month for holiday.
Hi Mr Juan.
Many thanks for submitting your feedback.
Please note, you can find more information about our terms and conditions for shipping dangerous goods such as lithium batteries and consumer commodities from the 'Ask the Experts' page on our website https://www.forward2me.com/ask-the-experts/ and from our FAQs pages.
If you do ever have any queries or concerns regarding the items that you intend to ship please do not hesitate to contact our Customer Experience team.
It is great to hear that you were satisfied with our service and with the support and communication that was provided to you by our agent, Kat.
I shall pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
My package hadn't arrived in my package inbox so I emailed customer support and Honey was able to assist me in sorting the problem. She was extremely helpful and easy to deal with!
Hi Chris
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I am satisfied with forward2me services, the price is higher, but it is a way to buy goods that are not in the Czech Republic. Right from the first order, the package was lost in the German warehouse. It was a gift for my sister, so I was quite unhappy about it. Therefore, I had to use customer services. It was only thanks to the great work of Girlie from customer services that the package was found.
Hi Martina.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Great and prompt service from Honey. She helped resolved the issues in a timely manner.
Hi Vincent.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
This is my first time using Forward2me and this type of service. I had few questions how to handle my orders from UK. GIRLIE was very quick and accommodating. I felt like I had my very own assistant because of how smoothly she made everything feel. Thank you again.
Hi Delgermaa.
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Girlie
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I am very happy...i live in northern Ireland and amazon does not ship certain items to northern Ireland and forward2me was more than happy to help me with this problem. Zero complaints here, forward2me does very much provide a very useful service
I'm using this service for a long time and I have always found it quick and well organized.
Even when I asked for arranging the shipment with specific customs indication I found people (Regilyn this time) that gave me a kind and prompt support.
Hi Alberto.
Many thanks for submitting this review.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Regilyn.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I used forward2me service (UK Free tax => York House, Green Lane West) for the first time. I had an issue with my parcel not delivered to me because of courier company and I had no track of the process. I sent a simple email to forward2me support team (Girlie, Nica and Chris) that I have no idea about my delivery.
In no time, Girlie, Nica and Chris started tracking my request, providing me tracking id and more and more details of the delivery status and pushed the courier company to release the product from local custom and send to the customer address. And in 2 to 3 days, I received it because of forward2me.
They are providing great service. Thank you all!
Hi Ahsan.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agents, Chris, Girlie and Nica.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
FORWARD2ME is the real deal great and awesome service and shipping options with bundling parcels for more economical price is great. Honey Angela pascual is by far the best costumer service agent ever thank you will look forward doing more shipping with FORWARD2ME
Hi Juan.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I found Forward2me on the internet for getting my UK shipment to me in the USA. I was having some difficulty in navigating the forward2me website and requested some help in moving my package through the process but was not being very successful until Kat got involved, straightened me out and uncovered the roadblocks. I had mentioned that F2M needs either some screen shots of the right way to process the package through the system or maybe a short instructive video for first-time customers to help them through the process. Thanks to Kat I think that will happen.
Hi Richard.
Many thanks for this fantastic feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Kat.
I shall pass on your gratitude to them personally and we will definitely consider your suggestions regarding visual tutorial aids for navigating through our website more easily.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
My shipment contained alcohol (beer) and due to export/import regulations from the UK warehouse to Germany (thanks, Brexit) I needed to contact customer service - and I thought, "great, that'll take weeks".
But - quite the contrary. I've had the pleasure to have staff member Honey assigned to my case - and she was very helpful, super responsive and guided me through the process in no time, always very clear what the next steps are, what I need to do when, what options I have, etc.
Based on this experience I can definitely recommend Forward2Me - and would like to say THANK YOU!
Hi Markus
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Great service
Fast response
Never had an issue with forward2me.
Also great having US shipping now
Hi Bora.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Professional, helpful and courteous customer service. ( Agent: Honey, Warehouse: UK)
Hi Grant.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agent, Honey.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arturo.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support that was provided to you by our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley