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Forward2Me

4.5

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From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.5 stars from 2,230 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.

service
211
value
97
shipping
94
returns
41
quality
84
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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First Service
October 13, 2025

I wanted to purchase an item from Amazon.com UK that was sold out in the United States. In just a few minutes I was able to set up the address in the UK, order the item, and the process was very easy and the item arrived shortly to my address in Southern California shortly thereafter. The website is perfectly arranged, gives you shipping and packaging options, and the communication is constant and excellent. Extremely satisfied, this opens up a world of purchasing for me in the UK.

Date of experience: October 3, 2025
A F. Forward2Me Rep
6 months ago

Thank you so much, Charles, for your thoughtful review and kind words. We’re delighted to hear the process was easy and welcomed your first experience with us, opening a world of shopping possibilities. Your satisfaction truly encourages us to continue delivering great service every step of the way.

France
1 review
0 helpful votes
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Excellent merci NICA
October 11, 2025

Merci à NICA pour ce beau travail remarquable et sa réactivité
Elle a répondu à toutes mes questions et régler tout mes problèmes
Je recommande I entrepôt d Angleterre
À bientôt

Date of experience: October 1, 2025
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️

California
1 review
0 helpful votes
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Misplaced Package
October 10, 2025

Order arrived at warehouse but was misplaced and assigned to another customer. I had to follow up where it was and it was found and then forwarded to me without any further problems. Currently have another order delivered so will be interesting to see if this one runs as smoothly as orders have in the past.

Date of experience: September 19, 2025
A F. Forward2Me Rep
6 months ago

Thank you, Barbara, for sharing your experience and trusting us with a second order despite the initial mix-up. We sincerely appreciate your patience and will remain committed to ensuring your deliveries continue to run smoothly. Please don’t hesitate to reach out anytime—we’re here to make things easy and reliable for you.

GB
1 review
0 helpful votes
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The overall experience resulted in me receiving my fragile 3kg parcel from Germany in an undamaged state in pretty quick time, though the process was not that intuitive initially. However, overall, very good.

Date of experience: September 29, 2025
A F. Forward2Me Rep
6 months ago

Hi Stuart, thank you for sharing your experience. We’re glad your parcel arrived safely and quickly, and we truly appreciate your honesty about the process being a bit tricky at first. Your feedback helps us improve, and we’re here to make things easier for you moving forward!

Germany
1 review
0 helpful votes
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The best way to transfer important spare parts quickly, easily, and safely from a British supplier to Germany. At a fair price. Furthermore, every step is documented and communicated promptly. A wide range of options are available for final shipment.

Date of experience: September 29, 2025
A F. Forward2Me Rep
6 months ago

Thank you, Maik, for sharing your journey from skepticism to certainty; it's great to hear our thorough communication and reliable service made a difference for you. We truly value your feedback and look forward to supporting your shipments with the same dedication going forward.

Germany
1 review
0 helpful votes
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Kaye at Forward2me - Japan site - was an amazing help to me when I was trying to navigate my way through ordering for the first time for delivery from Japan to UK. She answered several emails from me very quickly and her friendly, helpful advice was really useful. She didn't give up on me when I was ready to give up myself. Many thanks to her!

Date of experience: September 28, 2025
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️

Estonia
1 review
0 helpful votes
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Great
October 7, 2025

Quick and simple. I was even provided with photos of the packages when they arrived at the warehouse! Most of the shipping options were on the pricey side, but luckily FedEx had a reasonably priced option.

Date of experience: September 27, 2025
A F. Forward2Me Rep
6 months ago

Many thanks for the 5 star review. 😊

NL
1 review
0 helpful votes
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Excellent customer service.
October 6, 2025

Kaye provided excellent customer service when I had issues with one of my packages. Responses were prompt and substantive and appeared to be working over the weekend.

Date of experience: September 26, 2025
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️

Canada
1 review
0 helpful votes
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Great Customer Support
October 6, 2025

I had a few items to forward through their US service that could use special labelling and Nica was super helpful with communicating with the warehouse to sort things out. Thanks for the assist and hope to have further positive experiences with forward2me in future.

Date of experience: September 25, 2025
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Maryland
1 review
0 helpful votes
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Very Satisfied
October 5, 2025

Straightforward and easy to use. No issues at all. Performed everything from my phone. Would use again when needed. Highly recommended.

Date of experience: September 25, 2025
A F. Forward2Me Rep
6 months ago

Many thanks for the 5 star review. 😊

New York
1 review
0 helpful votes
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Lack of Shipping Choice
October 5, 2025

When I signed up for Forward2Me it was clearly indicated there would be a competitive choice when it came to shippers such as DHL, UPS and FedEx. However after opening an account and making several UK based purchases that were mailed to the Preston warehouse there was NO competitive choice only DHL and the shipping rates were ridiculous. Initially it was indicated the reason was my address in New York is rural which it is definitely not. I live less than 10 miles outside the state capital of Albany NY in a well populated suburb and UPS, FedEx and other carriers go up and down my street throughout the day. As an Aspinal of London collector I love the handbags I was able to purchase prior to 08/29/25 but with the end of the $800 US de minimis deduction and the exorbitant DHL fees my UK shopping days are over.

Date of experience: September 25, 2025
Virginia
2 reviews
0 helpful votes
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The greatest service ever!
October 5, 2025

Have been using their service for years and always satisfied with their top notch customer service, especially Nica. Thank you very much for the wonderful experience!

Date of experience: September 25, 2025
A F. Forward2Me Rep
6 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

New Jersey
1 review
0 helpful votes
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Awful service
October 5, 2025

My package was delivered and it had to go through customs and no one contacted. CS claimed they did but I searched my emails and I did not. My item was returned and I was charged. I had to send it back to me again. This cost me a fortune for bargain shoes!

Date of experience: August 29, 2025
A F. Forward2Me Rep
6 months ago

ThWe are very sorry for the inconvenience this shipment has caused. After carefully reviewing the case, our records confirm that both FedEx and we contacted you several times before the package was returned.

24 July – FedEx UK emailed Forward2me with a request for customs clearance documents, including a footwear worksheet, sunglasses compliance certificate, manufacturer details, and bag composition. A deadline of 28 July 2025 was given to avoid return.

25 July – We forwarded FedEx’s clearance request to you (subject line: “Fwd: AWB: 882882959950 Case: C-198250706”). A second message also included the drop ball test guide and form to help complete the requirements.

30 July – We emailed again stressing urgency: “IF WE DO NOT RECEIVE ANY RESPONSE FROM YOU BY THURSDAY, WE WILL REQUEST TO ABANDON THE PACKAGE. We cannot cover the return charge as it will be too high for us.”

31 July – You replied with product details (shoes, glasses, and bag composition). We immediately forwarded this information to FedEx. At this stage – Unfortunately, the deadline had already passed, and FedEx had initiated the return process on 30 July, as the compliance documents were received after the cutoff.

We truly regret the outcome, but as shown above, both FedEx and we made several attempts to reach you before the customs deadline expired. Once the deadline passed, FedEx was required to return the shipment.

We appreciate your understanding and hope this clarity.

Kind regards,

Greece
1 review
0 helpful votes
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It is great to be able to receive an order from a site that does not deliver to your country. The fees of Forward2me are very fair, and their job is really well done. My only observation is that, as a first-timer, I was unfamiliar with the process, and it wasn't explained to me step by step. As a result, emails had to be exchanged back and forth, and it took some time to settle everything. But all is well that ends well, and overall, I will definitely be using Forward2me when the need arises.

Date of experience: September 23, 2025
South Africa
1 review
0 helpful votes
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Poor service
October 1, 2025

The company has deteriorated, no more communication as they used to do, messages don't get responded to, parcels taking too long to be assessed upon arrival, recently shipped some of my items, it's 3 days now, parcels have not been send, no communication. I have my parcel that have been in review for the whole week up to now, the system is saying import duty should be paid but these parcels were bought in uk and not imported, when you try to reach out to them they don't respond at all. This is frustrating.

Date of experience: September 21, 2025
Malta
1 review
0 helpful votes
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I had some majorly expensive stuff but all arrived in perfect shape. RTX5090, 9950x3D, and other parts were things I would've either had to wait months for local shops to stock (Maltese businesses suck at this) or I would've likely been overcharged by the locals to the point where it would've been still cheaper to use Forward2me.

Date of experience: September 18, 2025
A F. Forward2Me Rep
6 months ago

Reuben, thank you for sharing yourAwesome review! We're thrilled everything arrived safely and exceeded your expectations—nothing gives us more satisfaction than protecting valuable items and making shipments simpler and fairer for our customers like you. Looking forward to helping wonderful clients again soon!

California
1 review
0 helpful votes
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Easy Peasy
September 28, 2025

I love this service, they send you emails with photos and it's very user friendly. Shipping is always very speedy. I recommend this company to everyone who needs this particular service.

Date of experience: September 18, 2025
A F. Forward2Me Rep
6 months ago

Thank you, Lindsey, for sharing your positive experience. We're delighted our updates and fast shipping have made things easy for you and appreciate your recommendation. We look forward to continuing to provide reliable service each time you need us.

Virginia
2 reviews
0 helpful votes
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Forwarding company
September 28, 2025

Their the best forwarding company in the uk they handle my packages to South Africa with ease

Date of experience: September 18, 2025
A F. Forward2Me Rep
6 months ago

Thank you so much, Aphiwe! We’re glad to hear that sending your packages to South Africa has been seamless, and we’re always here to make the process even smoother if you ever need us. Your trust means a lot to us!

Germany
1 review
0 helpful votes
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Does what it claims
September 26, 2025

I had a lot of distrust towards parcel forwarding services, so I wasn't thrilled about having to use one, but Forward2Me actually delivered and did so really transparent and authentic. Me personally wouldn't risk trying another because in worst case your parcel is just gone overseas.

Date of experience: September 5, 2025
A F. Forward2Me Rep
6 months ago

Hi Darius, thank you for sharing your honest feedback—I’m glad we were able to earn your trust through transparent and reliable service. We always strive to make every shipment smooth and secure, and we look forward to continuing to support your forwarding needs with the same care and authenticity.

Georgia
1 review
0 helpful votes
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Great opportunity
September 26, 2025

Everything was very smooth and easy. I order a lot from the UK and set this up when tariff issues arose. I wasn't excited about the repackaging, but thankfully everything arrived safety.

Date of experience: September 15, 2025
A F. Forward2Me Rep
6 months ago

Many thanks for the 5 star review. 😊