I placed an order two weeks ago and still have not received it. I tracked the package and found that it had been delivered two days ago (even though I was home all day), and after going back and forth trying to verify the delivery with my local post office we concluded that it had been stolen. I decided to call F21 and when I finally got through to an actual human being, he was of absolutely no help. He told me that I can not be refunded OR sent another order until next month. Apparently I have to wait two full weeks from the alleged delivery date to make a claim that my package has been stolen. Who knows what they'll do to compensate after. Terrible Customer Service!

Honestly, the quality of the merchandise at Forever 21 is the worse. I would not recommend buying on ANY one of their stores. Hear me up, this store is mass producing and quality is not acceptable. It's embarrassing walking out and being seen wearing one of their horrible damaged sweaters after a couple times of wearing it. Not to mention, their return policy is one of the worse because they don't have one, just like in any foreign country. You buy a piece of their worthless pieces and you lost your money for ever; they won't give you your money back, they will give you a merchandise credit ONLY on garbage that's full price. So, if you buy something on sale, you have already trashed your money. PLEASE, do yourself and your parents a favor, DO NOT even look at forever 21 stores. They are here to trash the planet with their disposable clothing.

I ordered 2 gift ecards from Forever 21... should be called Forever and Ever and Ever...
Still weren't delivered after 4 days! Of course, they sucked the debit out of my credit card instantaneously. Now, how long does it take to send an email? I could have had the card SHIPPED in that time.
When I called to follow-up, the customer service wench was rude, impatient, and had no explanation... except that "sometimes it takes a while to process and ship"
No more business from me!

I placed and order back on November 4 for about $50 worth of merchandise. I got basic shipping and didn't mind that it would take a long time. I used UPS to track it. On November 13th, the tracking number indicated that it had been delivered.

In fact, I was working home that afternoon because I was expecting this delivery. A delivery or mailman buzzed up to my apartment. I buzzed him in, put my shoes on and went to retrieve the package downstairs. When I got to the stairwell, there was nothing there. I sincerely hope that it was not my Forever 21 delivery/it was stolen.

Naturally, I contacted Forever 21's customer service. I contacted them 3 time actually. Each representative claimed that the package was prematurely scanned as delivered. Meaning that USPS scanned the package and it was marked as delivered in the system even if it wasn't delivered. They suggested that I should wait 10 business days (2 full weeks) and wait for the package. If it is not delivered, i have to contact them and then move forward (they still won't tell me what the next steps are.)

Has any one else had an experience like this? What happened? Did you receive your package within the 10 days after it was prematurely delivered? How did they handle the situation if you didn't receive it?

Forever 21 has the worst customer service department I've ever dealt with. Everytime I call them I hear a bunch of extraneous noise and talking as if I interrupted a party and I am met with a helpless employee who doesn't have the authority to complete any complex request. There are no procedures implemented to ease the customers frustrations when the fault lies with the company. The customer is forced to accept the circumstance even if it was Forever 21's fault and responsibility to resolve. Thank you for wasting two months telling me that you were going to resend the package you failed to deliver in the first place and then simply refunding my money. This was exactly the opposite of what we agreed to. Forever 21 lost a customer today, though I doubt they mind.

This might more of a comment than a question, but a blouse/shirt purchased from Forever 21 as a gift for my great neice on her birthday and she wore it once then it was washed per the instructions and when it was taken out of the wash it had shrunk up so badly it was to small to wear again, so we took it back to Forever 21 with hopes of exchanging for another item, however the staff would not take it back for exchange as it was a gift and we did not have a receipt and we did not keep the tags, but clearly it was purchased at Forever 21as the tag in the shirt tag stated Forever 21 and we did not expect it to shrink up to fit a toddler. So we walked out of the store disappointed and i would never purchase anything from Forever 21 again... it was my first and last shopping to this store. Hopefully the other items she recieved from Forever 21 will not shrink like the shirt. P.S.
She was very disappointed as she realy like that shirt.