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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
122
value
563
shipping
563
returns
2
quality
572
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10,512 reviews

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California
1 review
0 helpful votes
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Great company to buy from, they have great products.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Excellent response time for support
September 10, 2025

My shoes arrived and called to verify that they were leather. Response time was very fast.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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A happy customer
September 10, 2025

Delivery came very quickly and follow up was excellent from this company. I absolutely love the sandals!

Date of experience: August 30, 2025
Connecticut
1 review
0 helpful votes
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Excellent product
September 10, 2025

Recommended for anyone who has foot issues they are comfortable

Date of experience: August 30, 2025
Michigan
1 review
0 helpful votes
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Footware
September 9, 2025

The whole ordering process was easy and the delivery was prompt.

Date of experience: August 30, 2025
California
1 review
0 helpful votes
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Great fitting sandals and fast shipping too! Much appreciated! I even purchased a second pair in a different color.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Hoka is my favorite shoe.
September 7, 2025
Updated review

Footwear Etc. is a local store that I have used for many years. It is great! I belong to Footwear Fanatics.

Date of experience: August 27, 2025

Love Footwear Etc.
May 30, 2025
Previous review

I normally buy shoes on line from Footwear, etc. The sales are fantastic. The customer service is excellent. I buy again and again because I love the quality of the shoes that they sell.

Date of experience: May 20, 2025
Georgia
1 review
0 helpful votes
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Glad I found these Merrell shoes.
September 6, 2025
Updated review

Ordered and received in a timely manner. Glad I found them with your company.

Date of experience: August 27, 2025

Okay except bugging me with messages before leaving...
August 24, 2025
Previous review

Okay except bugging me with messages before leaving site

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Good comfortable shoe selection.
September 5, 2025
Updated review

Good quality, comfortable women's shoes with
Good service.

Date of experience: August 26, 2025

It's quick ad easy to place online orders.
June 19, 2025
Previous review

Excellent service and knowledgeable salespeople.

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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Nice shoes
September 4, 2025

Very friendly and helpful staff,, nice shoes. I really like them.

Date of experience: August 25, 2025
California
1 review
0 helpful votes
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New sunhat
September 4, 2025

I needed a new sunhat that wasn't too big and stylish enough to were out on the town. Had to be packable, easily washable. I finally wore out my Sunday Afternoon brand hat I have had for years. I wanted the same hat. Footwear etc. came through for me!
Easy ordering and fast shipping. They even took the time to contact me when they had a question about the shipping address.

Date of experience: August 25, 2025
California
1 review
0 helpful votes
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Love the color, loved the fast delivery
September 4, 2025

My hubby only wears Hoka, and loves Arahi, and this color is just lovely. I loved Footwear's fast delivery, and personal note from the one who packed the package :)

Date of experience: August 25, 2025
Oregon
1 review
0 helpful votes
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The only disappointment was, the original price would have been free shipping, but when I used my reward, then there was a shipping fee. The store employee thought the store would also have to charge me shipping for under $149. So I bought a pair of socks with my Hoka to bring it up to free shipping, and I am satisfied with the low compression diabetic socks I bought.

Date of experience: August 24, 2025
Wyoming
1 review
0 helpful votes
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Orthotics
September 3, 2025

Good selection - just what I needed. Fast delivery direct to my house.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Wrong Color
September 3, 2025

Had expected a light blue sandal and received a navy blue which I already had. Disappointed.

Date of experience: August 23, 2025
California
1 review
0 helpful votes
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Footwear etc - my preferred shoe vendor
September 2, 2025

Quick & Easy to shop@ Footwear etc. An effortless experience.

Date of experience: August 22, 2025
Colorado
1 review
0 helpful votes
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Great service
September 1, 2025

Received my products quickly and easily! It was a seamless experience from beginning to end.

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Best shopping
September 1, 2025

Beat prices, selection, brands and fast shipping. Tracking info is quick and helpful.

Date of experience: August 21, 2025
Illinois
1 review
0 helpful votes
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Arrived in excellent condition
August 31, 2025

Very easy ordering and receiving experience at footwear.com

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Sandals
August 31, 2025

Fits great, as I knew they would, and they look great too.
Footwear always comes through for my hard to find size & fit.

Date of experience: August 20, 2025