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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
122
value
563
shipping
563
returns
2
quality
572
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10,512 reviews

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Virginia
1 review
0 helpful votes
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Very happy with using Footwear.com as its hard to find older running shoes models at a reasonable price.

Date of experience: March 16, 2026
California
1 review
0 helpful votes
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Always a pleasant experience
March 25, 2026
Updated review

The staff in the San Mateo store is always attentive and friendly. I find the website to be easy to use and take advantage of it more than shopping in person. I do not rely on the company staff when I order online.

Date of experience: March 14, 2026

Consistency
March 14, 2026
Previous review

I have over time made several purchases and have been extremely satisfied with consistent and energetic service. All associates are eager to answer questions and ensure that all questions are professionally answered.

Date of experience: March 4, 2026
1 review
0 helpful votes
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The difference in the quality of the same shoe. The New Balance sole is thicker, on the 327, and I don't know if it is the difference of the golf shoe vs the running shoe but they are identical in form and tread, so the sole is just thicker on the ones from footwear vs the $#*!'s Sporting Goods.

Date of experience: March 13, 2026
1 review
0 helpful votes
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Good shoes, good service
March 23, 2026

I shop at my local Footwear store. The shoes are all good brands and the customer service is excellent. This is my first purchase online and it was just as satisfactory.

Date of experience: March 12, 2026
1 review
0 helpful votes
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I am a fan of Footware! You tried your best to find these shoes probably over 8 months ago for me and they were not to be found. You could find the size and color but not the wide width (and Hoka did not have them either)! I was looking at the newer colors when I saw your latest on line email that included these shoes (including width and size). Oh, I did my happy dance and purchased them!

Date of experience: March 12, 2026
1 review
0 helpful votes
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Thank you superior service
March 21, 2026
Updated review

Excellent service. True to size. Width. Color could not be more pleased with service. I will never order any where else. Thank you

Date of experience: March 11, 2026

Looking for discounts won't post
March 11, 2026
Previous review

Looking for discounts won't post

Date of experience: February 28, 2026
1 review
1 helpful vote
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Footwear Etc Los Altos is a fun place to vist
March 20, 2026
Updated review

They offer a wonderful selection of footwear, shoes, boots, sandals, slippers, athletic and innovative clothing and bags.

The staff is super friendly- stop in for a visit.

Date of experience: March 9, 2026

Great staff
February 16, 2026
Previous review

Very helpful staff, the boots fit great and I was in and out in no time.

Date of experience: February 6, 2026
Arkansas
1 review
0 helpful votes
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Provided great communication.
March 16, 2026

This company really made me feel important. They kept me informed every phase of delivery. Delivery was prompt and I was contacted after delivery. It made me feel as if they really cared. I so look forward to placing another order. I will tell others about this company.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Comfortable and great walking shoe
March 15, 2026

All good, I always had feet that hurt with other shoes, these are my all day walking shoe. I finally found my right fit too.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Best shoes I've worn
March 13, 2026

If you're on the fence about buying these shoes, I would definitely recommend that. One of the most comfortable shoes I've ever worn.

Date of experience: March 3, 2026
1 review
0 helpful votes
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Love my new boots!
March 12, 2026

Great company, so transparent, will not hesitate to buy again!

Date of experience: March 2, 2026
Pennsylvania
1 review
0 helpful votes
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Prompt Customer Service
March 12, 2026

Had a coupon code, forgot to add it and email customer service and were nice enough to give the amount of coupon back. Thanks!

Date of experience: March 2, 2026
Hawaii
1 review
0 helpful votes
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Thanks much!
March 11, 2026

Very satisfied as the low availability shoe was accessible from your site. It was better priced than other locations - which were out of stock. The cost of shipping to Hawaii made it less well priced, but that's the price of paradise.

Date of experience: February 20, 2026
West Virginia
1 review
0 helpful votes
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Brooks ghost
March 11, 2026

This is the first time I ordered from this site, and probably will not be the last. The shoes look exactly like the picture. I could not find that color anywhere else and I am happy with my purchase

Date of experience: March 1, 2026
1 review
0 helpful votes
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Need half size arger
March 11, 2026

Love the shoe but too small …. Cannot wear as is. If I can exchange will also buy another in different color. Please give return instructions.

Date of experience: February 28, 2026
1 review
0 helpful votes
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Up to par
March 11, 2026
Updated review

The emails were answered and the delivery was right on time. Only concern how the left boot seem awider than the right foot. Other than that I like the color dark brown and the fit is ok.

Date of experience: February 28, 2026

It was easy to purchase online!
February 27, 2026
Previous review

It was easy to purchase online! I did notice that one thing it does not show on my confirmed email order the estimate time it will be shipped. Hopefully I will receive an email with that information. This is a gift and I hope to know the timing of delivery. Otherwise so far so good.

Date of experience: February 17, 2026
California
1 review
0 helpful votes
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Easy
March 9, 2026
Updated review

Using the Footwear, Etc. website for shopping was easy. The shoes were even delivered ahead of schedule.

Date of experience: February 16, 2026

Fast and easy
February 27, 2026
Previous review

Fast and easy.

Date of experience: February 17, 2026
Washington
1 review
0 helpful votes
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Dependable
March 9, 2026

I had never heard of this seller before, so I was a little hesitant to use them to buy some shoes that were out of stock everywhere else. But, I I'm it a go and am super glad I did! Received exactly what I ordered in super speedy time!

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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Perfect
March 8, 2026

I always worry about buying offline but I could not find any locally. I trusted footwear to deliver and everything be exactly as I wanted. They delivered! I'm very happy with my purchase.

Date of experience: February 25, 2026
California
1 review
0 helpful votes
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I have purchased many shoes at Footwear etc over at least 30 years. The shoes have consistently been of good quality and, and the customer service has been excellent at all of the stores I've patronized.

Date of experience: February 19, 2026