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Footwear etc.Reviews 1,365

4.8

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From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
119
value
563
shipping
563
returns
2
quality
572
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Texas
1 review
0 helpful votes
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The Footwear Company is Fantastic!
February 27, 2026

Purchasing my shoes from Footwear was terrific! Their prices are outstanding and their delivery of my shoes was one the best I have ever had the good fortune to experience! Will definitely be purchasing other shoes from them in the future!

Date of experience: February 9, 2026
Michigan
1 review
0 helpful votes
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Got exactly what I wanted
February 27, 2026

GT earlier series shoes are difficult to find in my size - can't be ordered from ASICS directly (they've moved on to later models). Footwear had a size and color available, so I grabbed it!

Date of experience: February 16, 2026
California
1 review
0 helpful votes
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Shoes usually good; Rewards program iffy
February 26, 2026
Updated review

I have purchased a number of excellent shoes and have good luck with online and in store orders overall, BUT the Rewards program consistently overlooks my birthday/anniversary and makes errors deducting all points when returns are made. Sad!

Date of experience: February 15, 2026

Good quality, good service, good prices
September 20, 2025
Previous review

Typically I order from Footwear etc. during sale events as the pricing is quite good and it helps me to justify buying more shoes. The service in store and online has been very good with helpful staff and quick shipping of quality products.

Date of experience: September 9, 2025
Tennessee
1 review
0 helpful votes
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Very discouraging. I was going to Carribean for 10 days, and I tried on to wear only in-house.
The shoes were too thin and fragile, and there was no support. I wear a size 10, and my older ones support and hold my feet up. These are a real disappointment. I feel so let down.
I do want my money back.
How do I return before my 10-day vacation starting next week?

Date of experience: February 12, 2026

Seems good so far!
February 5, 2026
Previous review

Seems good so far!

Date of experience: January 26, 2026
Virginia
1 review
0 helpful votes
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Excellent customer service
February 21, 2026

Just wanted to say even though I may have goofed and chosen pickup vs shipping after one quick phone call they were preparing to ship my new sneakers.

Date of experience: February 6, 2026
Alabama
1 review
0 helpful votes
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I love it!
February 21, 2026

Found this company online while looking to get better pricing on a shoe that I liked and wanted to purchase without breaking the bank. Package and product exactly as described. Personal touches like signature of who.packed my shoes was included. Overall very pleasant experience. I will be checking online for future shoe purchases.

Date of experience: February 11, 2026
New York
1 review
0 helpful votes
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Excellent Experience
February 16, 2026

I ordered this otter crossbody purse for a birthday gift, and I was very impressed with how quickly the order was processed and the purse delivered. Thank you!

Date of experience: February 5, 2026
New York
1 review
0 helpful votes
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Your shop is tiny, but you still manage to carry all my favorite brands (Habitat, Bagalinos, Rieker, etc.). I live in NY, but I always shop at FootwearEtc when I am in California!

Date of experience: February 4, 2026
Colorado
1 review
0 helpful votes
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Website is easy to use and secure
February 13, 2026

I bought my Uggs with Apple Pay and it was so easy. I received an email once I made a purchase and followup emails for the arrival.

Date of experience: February 2, 2026
New York
1 review
0 helpful votes
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Excelente trabajo
February 9, 2026

Fue grato hacer la compra en linea todo fue facil y rapido, gracias por su profesionalismo

Date of experience: January 30, 2026
Texas
1 review
0 helpful votes
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Great selection of quality shoes
February 3, 2026

The shoes I wanted were on sale at a great price, were shipped promptly, and are perfect. They are exactly what I purchased at a local store at twice the price and were so comfortable that I wanted another pair. I feel lucky to have found them on sale at FootWear.

Date of experience: January 24, 2026
California
1 review
0 helpful votes
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Footwear Etc... has SPOT ON Service!
February 1, 2026

Footwear, etc. has spot on Service! I sought out to look for particular sneakers that my podiatrist recommended.
Footwear, etc. had my size and they expedited my order to my satisfaction! I am highly pleased with th the service that I have received from Footwear, etc… I plan to purchase more shoes at Footwear, etc., in the near future! This Shoe store is strongly recommended!

Date of experience: January 3, 2026
Maine
1 review
0 helpful votes
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Legit
January 28, 2026

I was worried when I first purchased shoes from here cus I regretted buying from Zappos, and it's really hard to tell who's a Scam and who isn't. This is my 2nd pair from Footwear Etc, haven't needed to contact customer Support or do a return so I can't give a review on either. I will definitely be buying from here again if Marathon Sports or HOKA don't have a color I want in my size and width in the future, which is what lead me here.

Date of experience: January 9, 2026
Utah
1 review
0 helpful votes
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Sunflower Handbag
January 27, 2026

Was very specific on the details of shipping, received it a day after the first confirmation email. Was packaged very well without any problems. Very straight forward and informative as well as a correct description of the product.

Date of experience: January 17, 2026
Kentucky
1 review
0 helpful votes
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Taos purchase
January 26, 2026
Updated review

It was easy to place my order, and I received the shoes in a timely manner. I am pleased with my Chit Chats. They are very comfortable and stylish as well.

Date of experience: January 15, 2026

Easy to order
January 15, 2026
Previous review

Easy to order.

Date of experience: January 5, 2026
Utah
2 reviews
1 helpful vote
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Easy online purchase. I happened to go to San Diego (Rancho Bernardo store) to return the pump and exchange the Mary Jane style for a wide. The employees were very helpful and friendly.

Date of experience: January 8, 2026
California
1 review
0 helpful votes
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Best selection of specialty footwear
January 23, 2026

I discovered Footwear etc first in San Diego at their Mission Hills store. I enjoy shopping in person but I've bought some items online such as this and every purchase has been great. Thank you!

Date of experience: January 12, 2026
California
1 review
0 helpful votes
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Great store and service
January 19, 2026

Easy to order online. When I go to the store (Encinitas, CA) I always have a good experience whether I walk out with shoes or not. Everyone is knowledgeable, engaging, and nice.

Date of experience: January 5, 2026
Nevada
1 review
0 helpful votes
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Fabulous Footwear etc.
January 18, 2026

Footwear etc. has a great website allowing easy search of products available. I found Remonte brand, purchased and within a few days, Footwear etc. delivered! Thank you!

Date of experience: January 8, 2026
Arizona
1 review
0 helpful votes
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Ara Oleana Shoes
January 18, 2026

Shoes are great. Order was processed and delivered quickly. Communication from Footwear was timely, helpful, and appreciated.

Date of experience: January 7, 2026