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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
122
value
563
shipping
563
returns
2
quality
572
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10,512 reviews

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California
1 review
0 helpful votes
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Wonderful service
October 24, 2021

Easy to navigate and I found the exact made in USA New Balance shoes I was looking for---in my size and color!

Date of experience: October 24, 2021
California
1 review
0 helpful votes
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Adore Josef Siebel Tonga sandals
October 21, 2021

My size was available and shipping was free. PayPal was accepted
The delivery time was exceptional.

Date of experience: October 21, 2021
California
1 review
0 helpful votes
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Good comfortable walking shoes
October 14, 2021

I found a good walking shoe in the price and quality I wanted on your website.

Date of experience: October 14, 2021
Nebraska
1 review
0 helpful votes
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NEW SYSTEM, TOOK TOO LONG TO REACTIVATE MY ACCOUNT. HAD TO CALL CUSTOMER SERVICE. OTHERWISE, AS ALWAYS, LOVE FOOTWEAR ETC.

Date of experience: October 7, 2021

LOVE THE VARIETY AND THE SALES
December 4, 2019
Previous review

LOVE THE VARIETY AND THE SALES.

Date of experience: December 3, 2019
California
1 review
0 helpful votes
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Quality Shoes at a Good Price
October 5, 2021

Good photos and detailed descriptions make it easy to select a shoe. The shoes arrived quickly and in perfect shape. They fit exactly as described.

Date of experience: October 5, 2021
Missouri
1 review
0 helpful votes
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Happy
September 29, 2021

I wish the shoes were displayed in tabs and not the way they were. It seemed like there was new shoe options everytime I clicked on a shoe and then went to the bottom of the page. If it had tabs with it sectioned by styles it would make for a better shopping experience.

Date of experience: September 28, 2021
California
1 review
0 helpful votes
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Great place
September 25, 2021

My shoes were ready when I arrived at the store front. It was a painless transaction.

Date of experience: September 24, 2021
Michigan
1 review
0 helpful votes
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Thanks!
September 15, 2021

Easy and fast to order. I looked everywhere for these sandals and so happy that you had them and could send them to me. Thank you!

Date of experience: September 15, 2021
California
2 reviews
1 helpful vote
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Prompt Delivery
September 13, 2021

I will say that these shoes with elastic and have a soft foot covering are tricky. The size 7 is too large - the sole is too long. But, the 6.5 is a little short on the toes so I cannot wear them for long stretches. But the store and service is great!

Date of experience: September 13, 2021
Ohio
2 reviews
0 helpful votes
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Good Price for a Great Shoe!
September 3, 2021
Updated review

The website was easy to navigate; the price was better than I've paid at other sites, and the shoes are perfect!

Date of experience: September 3, 2021

Easy, peasy!
August 26, 2021
Previous review

Easy, peasy!

Date of experience: August 25, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent selection, delivered exactly as expected
August 28, 2021
Updated review

Happy to find the size and color I wanted!
Delivery was exactly as promised, as was product!

Date of experience: August 28, 2021

Happy to find the size and color I wanted!
August 21, 2021
Previous review

Happy to find the size and color I wanted!

Date of experience: August 21, 2021
Massachusetts
4 reviews
0 helpful votes
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Great Shopping Experience!
August 14, 2021
Updated review

Great selection, easy checkout! Site was extremely easy to navigate.

Date of experience: August 14, 2021

Great selection, easy checkout!
August 6, 2021
Previous review

Great selection, easy checkout!

Date of experience: August 6, 2021
Alaska
1 review
0 helpful votes
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No shoes
September 10, 2021

I ordered a pair of sandals on July 21,2021. I live in Alaska. The shipping information on their website states shipping is 4-8 business days. After many phone calls, they have told me that it will be 4-6 weeks to get my shoes! Would never have ordered from them! No one No-one takes that long to get here. They put them on a barge! That is for large objects not shoes! I would never use them again.

Date of experience: August 11, 2021
Florida
1 review
0 helpful votes
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Perfect and I will order again!
July 30, 2021
Updated review

Easy ready to go but did not receive my 10% off offer to complete my order

Date of experience: July 30, 2021

Easy ready to go but did not receive my 10% off offer...
July 21, 2021
Previous review

Easy ready to go but did not receive my 10% off offer to complete my order

Date of experience: July 21, 2021
California
1 review
0 helpful votes
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Perfect dress up/or jeans & comfy!
July 29, 2021
Updated review

Good, easy online shopping experience.
I bought 2 sizes since so few left. Glad I did.
I will return the other side to the store. I'm glad I can do that.

Date of experience: July 28, 2021

Was hoping to find some other brands on sale
July 21, 2021
Previous review

Was hoping to find some other brands on sale.

Date of experience: July 21, 2021
Washington
1 review
0 helpful votes
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Not the product I ordered
August 25, 2021
Updated review

Clicked on the pictured product and size I wanted, but received a different color and pattern.

Date of experience: July 26, 2021

Found the product I wanted and checking out was straightforw...
July 17, 2021
Previous review

Found the product I wanted and checking out was straightforward and clear. Thanks

Date of experience: July 16, 2021
Virginia
1 review
0 helpful votes
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My shirts.
July 22, 2021
Updated review

All good and easy. Found you on the net. Good price, free shipping.

Date of experience: July 22, 2021

All good and easy
July 14, 2021
Previous review

All good and easy.

Date of experience: July 14, 2021
California
1 review
0 helpful votes
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Too small at width
July 22, 2021
Updated review

Great shopping but my Birthday reward did not reflect on my account. It was suppose to be good for 30 days. Birthday was june 29th

Date of experience: July 22, 2021

Great shopping but my Birthday reward did not reflect...
July 15, 2021
Previous review

Great shopping but my Birthday reward did not reflect on my account. It was suppose to be good for 30 days. Birthday was june 29th

Date of experience: July 15, 2021
California
1 review
0 helpful votes
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Post receipt
July 20, 2021
Updated review

On the website It said if I signed up I'd get a 10% discount. I signed up, did not receive a discount code in either text or email, and did not receive it at checkout. Very disappointing that the advertisement was not fulfilled.

Date of experience: July 19, 2021

On the website It said if I signed up I'd get a 10%...
August 12, 2021
Previous review

On the website It said if I signed up I'd get a 10% discount. I signed up, did not receive a discount code in either text or email, and did not receive it at checkout. Very disappointing that the advertisement was not fulfilled.

Date of experience: July 12, 2021
New Mexico
2 reviews
0 helpful votes
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Great selection of products and fast delivery.
February 24, 2021
Updated review

Easy to find what I wanted, and love the free shipping.

Date of experience: February 24, 2021

Easy to find what I wanted, and love the free shipping
February 17, 2021
Previous review

Easy to find what I wanted, and love the free shipping.

Date of experience: February 17, 2021