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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,515 reviews

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California
1 review
0 helpful votes
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Great Shoes
April 15, 2023

I wear these all the time. They are extremely comfortable

Date of experience: April 15, 2023
California
2 reviews
0 helpful votes
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Great service
April 14, 2023

I placed my order in the website but received personalized service via email—status updates and concern about possible wear on one shoe. Service stands apart from other online shoe sellers. Communications were prompt and friendly, and shipping status was updated.

Date of experience: April 14, 2023
California
1 review
0 helpful votes
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Fisherman Sandal
April 11, 2023

I may decide to return these because the ankle straps are way too short for my cankles. But they are cushiony, and comfortable right out of the box. I would prefer more arch support, and the color is a little too dark of a caramel. They would be great in a sandy colored leather.

Date of experience: April 11, 2023
Ohio
1 review
0 helpful votes
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Too wide for a B width foot. It even affected the length. But getting a couple sizes smaller might work in width, and probably not in length.

Date of experience: April 10, 2023
Pennsylvania
2 reviews
0 helpful votes
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The Clark sandals ordered.
April 10, 2023

I am very pleased with my new sandals, they are a perfect fit and the color is more than what I expected, perfect to wear for dress or casual. I'll definitely order from Footwear etc. again.

Date of experience: April 9, 2023
California
1 review
0 helpful votes
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Athletic shoes
April 7, 2023

My experience with Footwear was good. I have shopped with them online, as well as when Footwear had a nearby store. My go-t athletic shoes are Hokas. The price was comparable to what I have paid when they were on an excellent sale in a store. I have never worn this particular Hoka style, the feel when walking in the house is not entirely comfortable, and I am not sure I will keep them.

Date of experience: April 7, 2023
Georgia
1 review
0 helpful votes
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Thumbs up!
April 4, 2023

Wonderful! The person who took my order was most helpful and so patient with me.
My order arrived today and I am pleased with the shoes. They are beautiful and fit!

Date of experience: April 4, 2023
Illinois
1 review
0 helpful votes
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Smooth transaction
April 2, 2023

Smooth transaction from start to finish. No worries! Thank u

Date of experience: April 2, 2023
California
1 review
0 helpful votes
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Taos
March 26, 2023

This was my 1st time making a purchase from this website and I was not disappointed. Shoe looks well made and is comfortable.

Date of experience: March 26, 2023
Indiana
1 review
0 helpful votes
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Fantastic
March 25, 2023

Overall great AA++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: March 25, 2023
California
1 review
0 helpful votes
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Wrong color sent
March 24, 2023

Although not the color I chose, the shoes are beautiful and I will keep them. I have bought these shoes several times before and they fit like a dream.

Date of experience: March 24, 2023
Alabama
1 review
0 helpful votes
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Hoka
March 23, 2023

Great customer service from footwear. I will order again.

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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Pricey but a goody
March 23, 2023

I wanted to support small businesses and found this place. Contemplated on ordering this shoe for years bc of the price but the comfort was worth it.

Date of experience: March 22, 2023
Indiana
2 reviews
0 helpful votes
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Ordering these was easy, and the shoes arrived quickly. Happy customer!

Date of experience: March 22, 2023
Colorado
2 reviews
0 helpful votes
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Breath of fresh air
March 22, 2023

Easy to the point! It's great to have a footwear and supplies company for my feet! I've had a positive experience all around

Date of experience: March 22, 2023
New York
1 review
0 helpful votes
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Great shoes!
March 15, 2023

Overall it was a great experience. The shoes are super comfortable and beautiful; the price was good and the delivery pretty fast.

Date of experience: March 15, 2023
New Jersey
1 review
0 helpful votes
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Review of Birkenstocks
March 14, 2023

Package arrived very quickly. Shoebox was slightly damaged. The right shoe was slightly different than the left shoe as if it had been tried on a few times so I was pretty disappointed with that. Shoes are heavenly with the shearling but I forgot how firm the footbed is in Birkenstocks.

Date of experience: March 14, 2023
Minnesota
1 review
0 helpful votes
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Superior Footwear
March 7, 2023

Thank you for these supportive and comfortable shoes. It was easy to find exactly what I wanted and they arrived very quickly.

Date of experience: March 7, 2023
Ohio
1 review
0 helpful votes
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Charges
April 4, 2023

Why were there 2 separate charges to my card? I only ordered 1 thing came to 51. But there was another charge for over 11.

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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My shoes came in only 2 days! They were brand new also. I don't like to take my chances ordering from other online shoe stores because I've gotten used shoes in bad shape.

Date of experience: March 4, 2023