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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,518 reviews

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California
1 review
0 helpful votes
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I was looking for an old version of the hoka bondi and I found it at footwear etc.

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Great Company!
July 14, 2025

Love purchasing from Footwear online. People in the stores (if you are lucky to live near one) are awesome!

Date of experience: July 4, 2025
Oregon
1 review
0 helpful votes
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Great Inventory!
July 14, 2025

Looked everywhere and was so thankful to find the shoes here in stock. The shoes arrived so fast, and I felt confident ordering as they offer a great return policy!

Date of experience: July 4, 2025
California
1 review
0 helpful votes
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Dependable & wonderful store
July 14, 2025

Footwear Etc. Is 100% honest and carries a wide selection of great shoes. My purchase arrived in good time; I was thrilled!

Date of experience: June 21, 2025
California
1 review
0 helpful votes
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Would buy again
July 13, 2025

A great experience. Received really fast. And exactly what I ordered

Date of experience: July 2, 2025
Ohio
2 reviews
0 helpful votes
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Nice website
July 13, 2025
Updated review

I was able to find what I was looking for without searching long.

Date of experience: July 2, 2025

Footwear etc
July 3, 2025
Previous review

Footwear etc. had my size in what I was looking for (Hoka sandals) which were hard to find on other sites.

Date of experience: June 22, 2025
Oregon
1 review
0 helpful votes
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Quick shipping
July 12, 2025

The shoes I ordered were the best price I found and shipped quickly.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Return policy
July 12, 2025

I wish I had read the return policy and was aware of the $9.95 shipping back fee. I would never had bought them. Thought they were ship back for free.

Date of experience: July 2, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and easy
July 12, 2025

I found this store via a google search for specific shoes. Great merchant!

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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No complaints
July 11, 2025

The ease of shopping was great. The returns only cost postage. Overall not a bad experience at all.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Simple, easy, and fast delivery
July 11, 2025

Easy to order, arrives quickly. Order enough to skirt the shipping though

Date of experience: June 30, 2025
New York
1 review
0 helpful votes
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Loved the website, the variety of all the different brands and colors of the shoes, The shoes are amazing, the packaging had no dents or damage to it, 10/10 will be buying from here again!

Date of experience: June 30, 2025
Indiana
1 review
0 helpful votes
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Good service
July 9, 2025

Product arrived quickly and return process was simple. Instructions for returning were very clear.

Date of experience: June 29, 2025
California
1 review
0 helpful votes
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Love their shoes!
July 8, 2025

I have shopped at Footwear ever since moving to the East Bay. Love the selection of comfortable shores1

Date of experience: June 28, 2025
Illinois
1 review
0 helpful votes
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Great shoe but damaged
July 7, 2025

Shoe have a black scratch mark across the leather. Shoes also did not look new. Looked as though they had been worn before.

Date of experience: June 27, 2025
Illinois
6 reviews
0 helpful votes
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Lightning fast shipping
July 7, 2025

Great products with fast shipping and low prices. Beautiful colors on their shoes. I loved that they had wide shoes.

Date of experience: June 27, 2025
Missouri
1 review
0 helpful votes
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Love them!
July 7, 2025

Great price, great shoes and fast delivery! Very happy with the experience.

Date of experience: June 27, 2025
Colorado
1 review
0 helpful votes
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Returned
July 7, 2025

No problems returning, but there is a restocking fee which was unexpected.

Date of experience: June 27, 2025
Georgia
1 review
0 helpful votes
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First Footwear purchase
July 7, 2025

Excellent shopping experience with footwear. First time ordering from this company. Honestly, I was a little skeptical. But purchase went well.

Date of experience: June 27, 2025
Iowa
1 review
0 helpful votes
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Easy to use
July 7, 2025

Great place to shop and a great experience. I will defiantly do again.

Date of experience: June 27, 2025